APA Format
Krowinski, William
. (1996). Measuring and managing patient satisfaction. Washington, DC : American Hospital Publishing
MLA Format
Krowinski, William
. Measuring and managing patient satisfaction. Washington, DC : American Hospital Publishing, 1996
Australian/Harvard Format
Krowinski, William
. 1996. Measuring and managing patient satisfaction. American Hospital Publishing, Washington, DC
Warning: These citations may not always be 100% accurate.