Sitasi

APA Format

Gaspersz, Vincent . (2002). Total quality management (TQM). Jakarta : Gramedia Pustaka Utama

MLA Format

Gaspersz, Vincent . Total quality management (TQM). Jakarta : Gramedia Pustaka Utama, 2002

Australian/Harvard Format

Gaspersz, Vincent . 2002. Total quality management (TQM). Gramedia Pustaka Utama, Jakarta

Warning: These citations may not always be 100% accurate.