APA Format
O'Malley, John F.
. (1997). Ultimate patient satisfaction: designing, implementing or rejuvenating an effective patient satisfaction and TQM program. New York : McGraw-Hill
MLA Format
O'Malley, John F.
. Ultimate patient satisfaction: designing, implementing or rejuvenating an effective patient satisfaction and TQM program. New York : McGraw-Hill, 1997
Australian/Harvard Format
O'Malley, John F.
. 1997. Ultimate patient satisfaction: designing, implementing or rejuvenating an effective patient satisfaction and TQM program. McGraw-Hill, New York
Warning: These citations may not always be 100% accurate.