APA Format
Tjiptono, Fandy
; Diana, Anastasia
. (2003). Total quality management (TQM). Yogyakarta : Andi
MLA Format
Tjiptono, Fandy; Diana, Anastasia
. Total quality management (TQM). Yogyakarta : Andi, 2003
Australian/Harvard Format
Tjiptono, Fandy
; Diana, Anastasia
. 2003. Total quality management (TQM). Andi, Yogyakarta
Warning: These citations may not always be 100% accurate.