APA Format
Fitzsimmons, James A.
; Fitzsimmons, Mona J.
. (2001). Services management: operations, strategy, and information technology. Singapore : McGraw-Hill
MLA Format
Fitzsimmons, James A.; Fitzsimmons, Mona J.
. Services management: operations, strategy, and information technology. Singapore : McGraw-Hill, 2001
Australian/Harvard Format
Fitzsimmons, James A.
; Fitzsimmons, Mona J.
. 2001. Services management: operations, strategy, and information technology. McGraw-Hill, Singapore
Warning: These citations may not always be 100% accurate.