APA Format
Tschohl, John
; Franzmeier, Steve
. (1995). Achieving excellence through customer service. Singapore : SSMB
MLA Format
Tschohl, John; Franzmeier, Steve
. Achieving excellence through customer service. Singapore : SSMB, 1995
Australian/Harvard Format
Tschohl, John
; Franzmeier, Steve
. 1995. Achieving excellence through customer service. SSMB, Singapore
Warning: These citations may not always be 100% accurate.