APA Format
Barlow, Janelle, 1943-
; Moller, Claus
. (c1996). A complaint is a gift : using costumer feedback as a strategic tool. San Francisco : Berrett-Koehler Publishers
MLA Format
Barlow, Janelle, 1943-; Moller, Claus
. A complaint is a gift : using costumer feedback as a strategic tool. San Francisco : Berrett-Koehler Publishers, c1996
Australian/Harvard Format
Barlow, Janelle, 1943-
; Moller, Claus
. c1996. A complaint is a gift : using costumer feedback as a strategic tool. Berrett-Koehler Publishers, San Francisco
Warning: These citations may not always be 100% accurate.