Sitasi

APA Format

Zeithaml, Valarie A.;Parasuraman, A.;Berry, Leonard L. . (). Delivering Quality Service : Balancing customer perceptions and expectations. :

MLA Format

Zeithaml, Valarie A.;Parasuraman, A.;Berry, Leonard L. . Delivering Quality Service : Balancing customer perceptions and expectations. : ,

Australian/Harvard Format

Zeithaml, Valarie A.;Parasuraman, A.;Berry, Leonard L. . . Delivering Quality Service : Balancing customer perceptions and expectations. ,

Warning: These citations may not always be 100% accurate.