APA Format
Zemke, Ron
; Bell, Chip
. (2003). Service magic : the art of amazing your customers. New Jersey : Dearborn
MLA Format
Zemke, Ron; Bell, Chip
. Service magic : the art of amazing your customers. New Jersey : Dearborn, 2003
Australian/Harvard Format
Zemke, Ron
; Bell, Chip
. 2003. Service magic : the art of amazing your customers. Dearborn, New Jersey
Warning: These citations may not always be 100% accurate.