APA Format
TIM Marknesis
. (2009). Customer satisfaction and beyond. Yogyakarta : Marknesis
MLA Format
TIM Marknesis
. Customer satisfaction and beyond. Yogyakarta : Marknesis, 2009
Australian/Harvard Format
TIM Marknesis
. 2009. Customer satisfaction and beyond. Marknesis, Yogyakarta
Warning: These citations may not always be 100% accurate.