APA Format
Leebov, Wendy
; Scoot, Gail
. (1994). Service quality improvement : the customer satisfaction strategy for health care. [s.l.] : AHA
MLA Format
Leebov, Wendy; Scoot, Gail
. Service quality improvement : the customer satisfaction strategy for health care. [s.l.] : AHA, 1994
Australian/Harvard Format
Leebov, Wendy
; Scoot, Gail
. 1994. Service quality improvement : the customer satisfaction strategy for health care. AHA, [s.l.]
Warning: These citations may not always be 100% accurate.