APA Format
Health Insurance Association of America
. (2002). Customer service : strategies for the health care environment. Washington, DC : HIAA
MLA Format
Health Insurance Association of America
. Customer service : strategies for the health care environment. Washington, DC : HIAA, 2002
Australian/Harvard Format
Health Insurance Association of America
. 2002. Customer service : strategies for the health care environment. HIAA, Washington, DC
Warning: These citations may not always be 100% accurate.