APA Format
Upshaw, Vaughn M; Steffen, David P; McLaughlin, Curtis P. . (). Continuous... : CQI, transformation, and the "Learning" organization. ( Ket. Lihat halaman 277-310 ) ( Bab. 10 ). : London: Jones and Bartlett Learning, 2013
MLA Format
Upshaw, Vaughn M; Steffen, David P; McLaughlin, Curtis P. . Continuous... : CQI, transformation, and the "Learning" organization. ( Ket. Lihat halaman 277-310 ) ( Bab. 10 ). : London: Jones and Bartlett Learning, 2013,
Australian/Harvard Format
Upshaw, Vaughn M; Steffen, David P; McLaughlin, Curtis P. . . Continuous... : CQI, transformation, and the "Learning" organization. ( Ket. Lihat halaman 277-310 ) ( Bab. 10 ). London: Jones and Bartlett Learning, 2013, 
Warning: These citations may not always be 100% accurate.