APA Format
Lewis, James B; McGrath, Robert J; Seidel, Lee F.
. (). Essentials of...: Managing waiting lines. ( Ket. lihat halaman 157-191 ) ( Bab. 9 ) . : Canada: Jones and Bartlett Publishers, 2011
MLA Format
Lewis, James B; McGrath, Robert J; Seidel, Lee F.
. Essentials of...: Managing waiting lines. ( Ket. lihat halaman 157-191 ) ( Bab. 9 ) . : Canada: Jones and Bartlett Publishers, 2011,
Australian/Harvard Format
Lewis, James B; McGrath, Robert J; Seidel, Lee F.
. . Essentials of...: Managing waiting lines. ( Ket. lihat halaman 157-191 ) ( Bab. 9 ) . Canada: Jones and Bartlett Publishers, 2011,
Warning: These citations may not always be 100% accurate.