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Rumah Sakit Haji Jakarta, is a type ?C? Plus hospital with service performance of medical service production has been increasing from year to year, has proven with ISO 9001-2000 certificate. However, hospitalization unit experienced decrease since 2003. It needs to concern by observing the influencing factors to ?demand? and hospitalization ?use?. Objective of this research is to know general description on the hospitalization unit use especially class I, II and III, and to know characteristic description of the patient and the amount of tariff type related to the patient?s perception to the hospitalization service tariff. This research is descriptive research with survey method and the primary data were derived from interview referring to the questioner by taking purposive sample and held on June 2005. The result of Research shows from the 85 respondents with comparison at 60% from health care class II, while class I and III are respectively amounting to 20% Education of the respondent is sufficiently high more than 85% graduated from Senior High School (SLTA) and university. And type of occupation is mostly entrepreneur and private employee, The low income (however the income is less than one million is about 30%, and one million until up to three million about 50% and only 20% more than three million).is one of the factors influencing patient?s perception to the tariff, and influencing the most capability to pay. In addition, the difference of tariff for class II is nearly three times of tariff class III. While concerning the expensive medical service tariff, medicine, medical support, health equipment, medical treatment and administration are influenced by the level of disease size, and the period of hospitalization other than the technology equipment and imported medicines. This research is hoped in order the management is able to concern on the difference of room tariff and the proportion change of health care class, medicine prescription such as generic, the use of medical technology is only for the required one. It is recommended to conduct further research to know the market segment in order to defend the existing market.
The JKN program was launched in 2014 to provide wider access to health services for Indonesian citizens and even foreigners. The growth rate of JKN participants is increasing, from the lower classes of society as well as the rich people who. In the higher-class community, there is a tendency to demand extra services with upgrading class. There are factors that influence the patient's decision. The purpose of this study was to determine the relationship between the characteristics of JKN patients and the decision to upgrading class. This study uses a retrospective study design and a cross-sectional method, using secondary data from the medical records of patients and data on claims for JKN patients from January 1 to December 31, 2019. 171 samples studied, the patients who decide to upgrade to the VIP class mostly are female, JKN Workers participant segment, most of them make the decision based on the patient's wishes even though the inpatient room is available, and for non-surgical treatment. There is a significant relationship between gender, education and the availability of the rooms on the decision of JKN patients to upgrade the class. JKN participant segmentation and treatment measures did not have a significant relationship
Era globalisasi diberbagai bidang kehidupan tidak terkecuali di bidang perumahsakitan serta perkembangan masyarakat pada umumnya telah mempengaruhi kebutuhan masyarakat akan pelayanan kesehatan. Peranan rumah sakit dapat diukur keberhasilannya dalam memberikan pelayanan yang bermutu sehingga pasien merasa puas. Dari data tahun 2001 menunjukkan tingkat hunian tempat tidur (Bed Occupancy Rate) di rumah sakit PMI bogor, masih berada dibawah angka standar Depkes. Sedangkan angka kematian kasar (Gross Death Rate) dan angka kematian bersih (Net Death Rate) berada diatas angka rata-rata nasional.Tujuan penelitian ini, adalah untuk memperoleh gambaran pelayanan rawat inap(VIP, kelas 1, kelas 2, dan kelas 3) dan hubungannya dengan kepuasan pasien. Penelitian ini bersifat survey dengan pendekatan "cross sectional " dari data primer yang diperoleh melalui kuesioner. Teknik analisa statistik yang digunakan adalah analisa univariat dan bivariat. Analisa Univariat menunjukan yang tidak puas dengan pelayanan secara keseluruhan sebesar (37%). Pelayanan yang dianggap paling tidak memberikan kepuasan adalah pelayanan makanan (73%), lalu fasilitas medik dan penunjang (58,6%), sedangkan pelayanan dokter mempunyai presentase yang lebih kecil (55,9%), kemudian lingkungan fisik ruang rawat inap (41,4 %). Presentase yang paling kecil yaitu pelayanan perawat (25,2 %). Sedangkan analisa bivariat dengan chi square menunjukkan bahwa dari lima variabel yang diteliti ternyata semuanya mempunyai hubungan yang bermakna secara statistik dengan kepuasan pasien.Berdasarkan hasil penelitian tersebut digunakan untuk saran-saran yang diharapkan dapat meningkatkan kualitas pelayanan makanan, fasilitas medik dan penunjang ,pelayanan dokter dan perawat, serta memperbaiki keadaan lingkungan fisik ruang rawat inap yang sangat erat hubungannya dengan kepuasan pasien rawat inap di rumah sakit PMI Bogor.
Patient Satisfaction to the In-Patient Service at PMI Bogor HospitalGlobalization era in any aspect of life, including hospitalization and, in general, social development, has made an impact to the social needs for the health services. Success of a hospital can be measured by its service qualify to make patients satisfied. Data of year 2001 of PMI Bogor Hospital showed that occupancy rate of in-patient was less than standard rate of Ministry of Health, while the Gross-Death Rate and the Net-Death Rate was above national standard rate.Objective of this research is to have picture of the in-patient service (VIP, 1st Class, 2nd Class and 3rd Class) and its correlation with patient satisfaction. The research was based on survey method with cross-sectional approach of primary data derived from questionnaires. Statistic analysis techniques used in the research were univariat and bivariat analysis. Univariat analysis showed that (37%) of the patients were not satisfied to the service in general. Service which was considered as the most that not give satisfaction to the patient was the food services (73%), followed by medical and supporting facilities (58,9%), while service of the doctors having less percentage (55,9 %), then environment and physical of the in-patient rooms (41,4%), and the service of the nurses (25,2 %). Bivariat analysis with chi-square showed that of 5 variables that have been analyzed all of them did have significant correlation statistically with the patients' satisfaction.In view of such result, it is expected that suggestions of the researcher can be used to improve food services, medical and supporting facilities, service quality of the doctors and nurses, and to rectify environment and physical of the in-patient rooms, which has close relation to the satisfaction of the in-patient service at PMI Bogor Hospital.
Kepuasan pasien merupakan salah satu indikator untuk mengukur keberhasilan layanan rumah sakit yang berguna memberikan feedback bagi pihak manajemen, karena dengan mutu pelayanan yang baik akan memberikan kepuasan. Kepuasan pasien sendiri akan memberikan dampak minat beli ulang pasien dan promosi bagi rumah sakit. Latar belakang penelitian ini adalah kinerja rawat inap RS Haji yang rendah dan menurun dibawah angka ideal dan belum adanya informasi mengenai kepuasan pasien serta hubungannya dengan minat beli ulang. Tujuan penelitian ini adalah untuk mengetahui gambaran kepuasan pasien terhadap pelayanan rawat inap dan minat beli ulang serta hubungan keduanya. Metoda yang digunakan adalah deskriptif analitik, dengan desain cross sectional dengan melakukan wawancara kepada 100 orang pasien rawat inap RS Haji. Analisa data secara kuantitatif menggunakan analisis univariat, bivariat dengan uji Fisher dan korelasi Spearman. Hasil penelitian menunjukkan bahwa pasien mempunyai tingkat kepuasan yang tinggi terhadap kualitas pelayanan ditinjau dari 5 dimensi ServQual dimana nilai persepsi kenyataan sama atau melebihi harapan mereka. Hal ini dapat dilihat dari diagram kartesis dimana 86% atribut dimensi kualitas pelayanan berada pada kuadran dua, tiga dan empat dan rata-rata tingkat kepuasan pasien yaitu sebesar 100%. Jumlah pasien yang puas sebesar 89 % dan yang kurang puas sebesar 11%. Selain itu kepuasan diketahui secara bermakna mempunyai hubungan yang lemah dengan minat beli ulang (r = 0,378 dan p = 0,00). Untuk meningkatkan kepuasan pasien dan minat beli ulang rawat inap maka disarankan untuk melakukan perbaikan dengan melengkapi fasilitas rumah sakit dengan peralatan yang modem, membuat ruang rawat inap yang bersih dan nyaman, memberikan pelatihan kepada seluruh petugas, perawat dan dokter untuk meningkatkan kemampuan mengatasi masalah pasien dan menanamkan pentingnya kepuasan pasien sehingga para dokter dapat dengan mudah dihubungi untuk selalu membantu masalah pasien. Survei kepuasan pasien dilakukan secara rutin sebagai salah satu alat untuk memantau kualitas pelayanan.
Patient satisfaction is one of the indicators for measuring hospital service and giving feedback for management, because of a good service quality will give satisfaction, in the other hand patient satisfaction will give effect for reutilization interest and hospital promotion. Background: hospital effort achievement still low, especially inpatient with low BOR and BTO. Surely it is a challenge for hospital in its effort facing competitions. And there is no information about pasien satisfaction related to reutiliziation interest. Objective of this research is to describe patient satisfaction and inpatient reutilization interest and the relationship between both. Method: descriptive analysis with cross sectional design and interviewing to 100 patients. Research methodology is quantitative analysis with univariate analysis, bivariate (Fisher test and Spearman Correlation). Result: Patient satisfaction is high through five dimension of ServQual. The score for the reality is same or even more than their expectation. In scatter diagram, 86% of service attributes are in second, third and fourth quadrant. The average of customer satisfaction score is 100% with 89% patients were satisfied and 11% were not satisfied. Satisfaction is known significantly related to inpatient reutilization interest with weak correlation. Improving patient satisfaction and reutilization is to increase its quality service. The important is improving inward quality service with adding more modem equipment, make a clean and comfortable inpatient room, giving a training for employees, nurses, and doctors to raise their ability to solve patient problem and the important of patient satisfaction, so that the doctors can be easy to contact for helping the patient problem. Beside that, routine patient satisfaction survey as a tool for observing hospital service quality.