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Dari data pemeriksaan sanitasi kapal yang dilakukan oleh petugas sanitasi kantor kesehatan pelabuhan Pangkalpinang, didapatkan bahwa tingkat sanitasi kapal yang dinyatakan baik hanya 15%, tingkat sanitasi yang sedang sebanyak 20 %, sedangkan untuk kapal dengan tingkat sanitasi kapal yang jelek sebesar 65 % dari keseluruhan kapal kargo yang sandar. Desain penelitian ini adalah potong lintang (Crossectional), sebagai populasinya adalah seluruh kapal kargo yang sandar di pelabuhan Pangkalbalam, sedangkan sampel pada penelitian ini sebanyak 92 kapal kargo yang diambil ser'ara quota berjatah. Rata-rata kapal kargo yang sandar di pelabuhan Pangkalbalam, yang mempunyai tingkat sanitasi kapal balk sebesar 16,3 %, tingkat sanitasi kapal sedang sebanyak 18,5 %, sedangkan tingkat sanitasi kapal yang buruk sebesar 65,2%. Hasil ini memperlihatkan bahwa tingkat sanitasi pada kapal-kapal yang sandar di pelabuhan Pangkalbalam masih rendah. Standar operasional prosedur, kepemimpinan nahkoda dan waktu yang digunakan untuk peningkatan sanitasi kapal secara signifikan berhubungan dengan tingkat sanitasi pada kapal yang sandar di pelabuhan Pangkalbalam. Kapal yang mempunyai standar operasional prosedur yang baik akan mempunyai 98, 3 kali lebih besar dalam peningkatan sanitasi kapal dibandingkan pada kapal yang mempunyai standar operasional yang buruk. Kapal yang di nahkodai oleh nahkoda dengan komitmen tinggi dalam bidang sanitasi akan mempunyai 22, 7 kali lebih besar dalam peningkatan sanitasi kapal dibandingkan pada kapal yang dinahkodai oleh nahkoda dengan komitmen rendah. Kapal yang menyediakan waktu yang tinggi dalam bidang sanitasi kapal akan mempunyai 24, 1 kali lebih besar dalam peningkatan sanitasi kapal dibandingkan pada kapal yang menyediakan waktu yang rendah. Selanjutnya berdasarkan basil analisa variabel yang paling berhubungan terhadap peningkatan sanitasi kapal adalah variabel standar operasional prosedur dengan nilai OR sebesar 21,01 yang berarti kapal yang mempunyai standar operasional prosedur yang balk akan meningkatkan sanitasi kapal sebesar 21,01 kali lebih besar dibandingkan pada kapal dengan standart operasional prosedur yang buruk. Dengan hasil penelitian ini diharapkan setiap kapal kargo yang sandar di pelabuhan Pangkalbalam mempunyai standar operasional prosedur yang baik. Untuk mengontrol standar operasional prosedur tersebut perlu supervise/pengawasan yang rutin dari petugas sanitasi kantor kesehatan pelabuhan Pangkalpinang.
From data inspection of ship sanitation which is conducted by sanitation staff in port health office Pangkalpinang, found that good ship sanitation level is only 15%, middle ship sanitation level is 20%, and bad ship sanitation level is almost 65% from entire of cargo ship which anchor. The aim of this research is to know the image of factors related to sanitation level at ship which anchor in Pangkalbalam Harbour, Pangkalpinang, Variable which is checked is management characteristic, crew human resource characteristic, and also anticipated supporter characteristic related to sanitation level at ship which anchor in Pangkalbalam Harbour, Pangkalpinang. This Research Desain is transversal. Cargo ship mean which anchor in Pangkalbalam Port, good ship sanitation level is 16.3%, middle ship sanitation level is 18.5%, and bad ship sanitation level is almost 65.2%. This result shows that ship sanitation which anchor in Pangkalbalam harbour is still lower. Standard operating procedure, leadership of Captain and timing that is used to improve ship sanitation which related significantly to sanitation level of ship which anchors in Pangkalbalam Harbour. Ship which has a good standard operating procedure will have 98, 3 risk of good sanitation compared with ship which has a bad standard operating procedure. Ship which is operated by Captain who has a high commitment in the sanitation field will reach 22, 7 times risk on improvement of ship sanitation compared with ship which is operated by Captain who has a low commitment. Ship which provide an affective time in the field of ship sanitation will reach 24, 1 risk of ship sanitation compared with ship which provide a non effective time. The most variable correlated on improvement of ship sanitation is standard operating procedure variable with OR value is 21, 01. A good standard operating procedure will improve ship sanitation almost 21, 01 times. From this result research is expected that every cargo ship which anchor in Pangkalbalam port have a good standard operating procedure to guide crew how to manage ship sanitation. To control this standard operating procedure need supervising or routine observation from sanitation staff in port health office Pangkalpinang.
Akses pelayanan kesehatan dianggap berkontribusi pada status kesehatan. Propinsi Sumatera Barat merupakan salah satu propinsi dengan unmet need yang tinggi, artinya banyak penduduk yang membutuhkan pelayanan kesehatan tetapi mereka tidak dapat memperoleh pelayanan kesehatan. Berdasarkan data BPS (2003) terdapat 27,6% penduduk tanpa akses pelayanan kesehatan. Pada tahun 2003 ada sebanyak 16,90% penduduk yang mempunyai keluhan kesehatan dan tidak diobati. Akses pelayanan kesehatan biasanya diukur dengan melihat tingkat penggunaan pelayanan kesehatan. Banyak faktor yang mempengaruhi akses pelayanan kesehatan, diantaranya adalah jenis kelamin, pendidikan, umur, pekerjaan, pendapatan, jaminan kesehatan, wilayah tempat tinggal, pengalaman kesehatan, keluhan kesehatan, tingkat keparahan penyakit, jarak fasilitas kesehatan, dan transportasi. Penelitian ini mencoba untuk mengetahui dan memahami akses penduduk Sumatera Barat ke pelayanan kesehatan dengan menggunakan data sekunder yang diperoleh dari data Survei Sosial Ekonomi Nasional 2004 (SUSENAS 2004) yang terdiri dari kuesioner kor (VSEN2004K) dan dan kuesioner modul perumahan dan kesehatan (VSEN2004MPK). Populasi target dalam penelitian ini adalah penduduk Sumatera Barat. Sampel penelitian adalah individu yang menjadi sampel Susenas 2004 dalam hal ini adalah responden terpilih. Akses pelayanan kesehatan diukur dengan melihat penggunaan pelayanan kesehatan. Analisis bivariat dilakukan untuk mengetahui faktor-faktor yang berhubungan dengan akses pelayanan kesehatan. Uji statistik yang digunakan untuk analisis bivariat adalah uji kai kuadrat dan uji t. Analisis multivariat dilakukan untuk mengetahui probabilitas dan rasio odds penggunaan pelayanan kesehatan. Uji statistik yang digunakan adalah uji regresi logistik. Hasil penelitian dibagi dalam dua kelompok yaitu penggunaan pelayanan rawat jalan dan pelayanan rawat inap. Penggunaan pelayanan rawat jalan sebesar 16,90% dan rawat inap sebesar 1,68%. Faktor-faktor yang berhubungan dengan akses pelayanan rawat jalan adalah jenis kelamin, pendidikan, umur, pekerjaan, pendapatan, jaminan kesehatan, wilayah tempat tinggal, pengalaman sakit, keluhan kesehatan, tingkat keparahan penyakit. Adapun faktor-faktor yang berhubungan akses pelayanan rawat inap adalah jenis kelamin, pendidikan, pekerjaan, dan wilayah tempat tinggal. Di dalam penelitian ini juga ditemukan bahwa perempuan lebih rendah dalam penggunaan pelayanan rawat jalan dibandingkan laki-laki. Penduduk yang tinggal di kota lebih rendah dalam penggunaan pelayanan rawat jalan dibandingkan penuduk yang tinggal di desa. Jaminan kesehatan meningkatkan penggunaan pelayanan rawat jalan demikian juga dengan keluhan kesehatan (batuk, pilek, sakit lainnya) dan tingkat keparahan pennyakit meningkatkan penggunaan pelayanan rawat jalan. Jarak ke fasilitas kesehatan menjadi faktor penghambat penggunaan pelayanan rawat jalan. Pada pelayanan rawat inap, penduduk yang bekerja mempunyai peluang lebih rendah dibandingkan penduduk yang tidak bekerja dalam menggunakan pelayanan rawat inap. Penyakit asma merupakan keluhan utama untuk menggunakan pelayanan rawat inap. Saran yang dapat diberikan adalah mendekatkan pelayanan kesehatan kepada masyarakat, penyebaran tenaga kesehatan yang merata, memberikan kesempatan pelayanan kesehatan swasta untuk dapat berkembang, dan penyediaan fasilitas kesehatan pada perusahaan, peningkatan kualitas pelayanan kesehatan yang mudah diakses seperti Puskesmas Pembantu, Polindes dan meningkatkan cakupan asuransi kesehatan kepada masyarakat yang belum tercakup dalam askes PNS, Jamsostek, dan askeskin.
The access to health services is considered contributing to health status. West Sumatra is one of provinces with high unmet need, which means that there are many people in the province needing health services but they are not able to have them. Based on data from BPS (Central Bureau of Statistics) (2003) there were 27.6% of the people without access to the services. In 2003, 16.90% of the people complained their health but they were not cured. The access to health services is generally measured by studying the level of health service utilization. A variety of factors affect the access to health services, among others, sex, education, age, occupation, income, health insurance, residence area, health experience, health complaints, severity of illness, distance to health facilities, and transportation. This research attempts to find out and understand the access of West Sumatra's people to health services using secondary data from National Social and Economic Survey (SUSENAS) 2004 which consist of core questionnaire (VSEN2004K) and questionnaire of housing and health module (VSEN2004MPK). The population is West Sumatra's people. The samples are selected respondents, which were the samples of Susenas 2004. The access was measured by observing the utilization of health services. Bivariate analysis was conducted to find out factors related to health service access. Statistical tests used in the bivariate analysis are chi-square test and t test. Multivariate analysis was conducted to find out the probability and odds ratio of health service utilization. Statistical test used is logistic regression test. The results of the research are divided into two groups, namely outpatient service and in-patient service. The utilization of outpatient service is 16.90% and of in-patient service is 1.68%. Factors related to the access of outpatient service are sex, education, age, occupation, income, health insurance, residence area, health experience, health complaints, and severity of illness. Factors related to in-patient service are sex, education, occupation, and residence. It was found that the utilization of outpatient service by women is lower compared to men. The utilization is lower for people who live in towns than those who live in villages. Health insurance increases the utilization of outpatient services and so do health complaints (cough, influenza, other illnesses) and severity of illness. The distance to health facilities is a constraint factor to the utilization of outpatient service. People who work have a lower probability to use the in-patient services compared to those who do not. Asthma is major complaint for the in-patient service utilization. What can be suggested are approaching health services to people, distributing health personnel equally, giving opportunity to private health service to develop, providing health facilities at company, improving the quality of health service which is easily accessed such as Puskesmas Pembantu (branch of conununity health center), Polindes (polyclinic in villages) and increasing the coverage of health insurance for people who have not been covered in the health insurance of PNS (civil servants), Jamsostek (social insurance for workforce), and Askeskin.
Background and Objective: Public Health Service of Pagar Alam Town at autonomous era of area this time require a strategic plan of expected Human Resource Health in harmony with Vision Mission Public Health Service in range of time 2006 - 2010. This matter is base and also the target of this research. Methods: To be able to compile strategic plan of Human Resource Health in Pagar Alam Town, conducted by research of operational with Analysis Qualitative and Quantitative. Compilation of strategy through some phases. First phase (Input Stage) compose environmental analysis of external and internal Human Resource Health of Public Health Service of Pagar Alam Town pass/through Consensus Decision Making Group (CDMG). At phase both (Matching Stage), CDMG do analyze Internally - External Matrix and SWOT Matrix. At third phase (Decision Stage) analyze conducted by using QSPM to determine best strategy. Results: Result Research, at election of strategy alternative by pursuant to IE Matrix, known by position of Human Resource Public Health Service of Pagar Alam Town reside in cell of V with the meaning residing in on course Hold and Maintenance where suggested to strategy consist of Market Penetration and Product Development. As according to agreement at meeting of CDMG that factor of external becoming opportunity namely the existence of improvement of level education people of Pagar Alam Town, applying of it area autonomy and peripheral of his law, existence of development of information network, existence of commitment / support of Government of town in the effort development of Human Resource health. External factor becoming threat is : low PAD of Pagar Alam Town, supply of Human Resource too a few every year, disease of infection still high, medium education of health there is no. While internal environmental factor which become strength is motivation and devotion of SDMK the high enough, existence of improvement of SDMK following second education and training, low of reduction of SDMK and amenity of permit continue education. For the factor of weakness namely interest of SDMK still lower, there is no Protap/SOP, there is no separate budget post for the development of SDMK, budget still limited. Chosen strategy of Market Penetration priority is to improve professionalism of SDMK existing, giving wide of opportunity to improve to education, developing information network function, braiding cooperation with medium education of existing health profession. For the strategy of priority development product of is optimal of Existing SDMK, preparing SDM being based on health of environment, improving advocate to party taker of policy, proposing the existence of separate budget post for the development of SDMK, making Protap/SOP. Conclusions: In the effort realizing required by long-range target of commitment the highness, can look after cooperation and braid communications which do well by sector which play a part in intake of policy. While suggestion able to be given is to be Renstra development of this Human Resource Health can be socialized to all staff at meeting of routine or special. Then operational strategy follow-up can which have been made by researcher. To be earning in line with Vision Mission Public Health Service of Pagar Alam Town hence required by monitoring to execution of activity. Keywords: Strategic Plan, Human Resource Health, Public Health Service, Market Penetration, Product Development.
Background and Objective: Public Health Service of Pagar Alam Town at autonomous era of area this time require a strategic plan of expected Human Resource Health in harmony with Vision Mission Public Health Service in range of time 2006 - 2010. This matter is base and also the target of this research. Methods: To be able to compile strategic plan of Human Resource Health in Pagar Alam Town, conducted by research of operational with Analysis Qualitative and Quantitative. Compilation of strategy through some phases. First phase (Input Stage) compose environmental analysis of external and internal Human Resource Health of Public Health Service of Pagar Alam Town pass/through Consensus Decision Making Group (CDMG). At phase both (Matching Stage), CDMG do analyze Internally - External Matrix and SWOT Matrix. At third phase (Decision Stage) analyze conducted by using QSPM to determine best strategy. Results: Result Research, at election of strategy alternative by pursuant to IE Matrix, known by position of Human Resource Public Health Service of Pagar Alam Town reside in cell of V with the meaning residing in on course Hold and Maintenance where suggested to strategy consist of Market Penetration and Product Development. As according to agreement at meeting of CDMG that factor of external becoming opportunity namely the existence of improvement of level education people of Pagar Alam Town, applying of it area autonomy and peripheral of his law, existence of development of information network, existence of commitment / support of Government of town in the effort development of Human Resource health. External factor becoming threat is : low PAD of Pagar Alam Town, supply of Human Resource too a few every year, disease of infection still high, medium education of health there is no. While internal environmental factor which become strength is motivation and devotion of SDMK the high enough, existence of improvement of SDMK following second education and training, low of reduction of SDMK and amenity of permit continue education. For the factor of weakness namely interest of SDMK still lower, there is no Protap/SOP, there is no separate budget post for the development of SDMK, budget still limited. Chosen strategy of Market Penetration priority is to improve professionalism of SDMK existing, giving wide of opportunity to improve to education, developing information network function, braiding cooperation with medium education of existing health profession. For the strategy of priority development product of is optimal of Existing SDMK, preparing SDM being based on health of environment, improving advocate to party taker of policy, proposing the existence of separate budget post for the development of SDMK, making Protap/SOP. Conclusions: In the effort realizing required by long-range target of commitment the highness, can look after cooperation and braid communications which do well by sector which play a part in intake of policy. While suggestion able to be given is to be Renstra development of this Human Resource Health can be socialized to all staff at meeting of routine or special. Then operational strategy follow-up can which have been made by researcher. To be earning in line with Vision Mission Public Health Service of Pagar Alam Town hence required by monitoring to execution of activity. Keywords: Strategic Plan, Human Resource Health, Public Health Service, Market Penetration, Product Development.
Background: The nursing professionals quality as those who give health service, is not excluded from the quality of education attained before. Regarding to that quality improvement that can not be conducted in a step only and it is needed a supporting data in establishing the rate of priority, so that the measurement of client’s satisfaction is one of the way to measure the quality which can be used as an input in improving service quality of an educational institution. Target : This research has an objective to obtain data about satisfaction rate of the college students to the service quality of education at Tanjung Pinang Department of Nursing at Polytechnic of Health in Riau in 2005, either factors that affect it. Method : The research carried out in June 2005, within sort of research applied is cross sectional to the 182 students at Tanjung Pinang Department of Nursing Polytechnic of Health in Riau. The analysis used are univariat, bivariat, and multivariate while the statistical test used are Chi Square and Multiplied Logistis Regression. Result : The research shows that the students percentage who are satisfied to the service quality at education at Tanjung Pinang Department of Nursing is only 48,4% and of 4 dimensions of educational service, there is a lowest proportion of satisfaction (41,8%) on lecturers service. The analysis result within Chartesius diagram, indicates that factor to be the major priority to be improve better on lecturer service, is (1) the ability from lecturers to come for the class on time, (2) lecturers ability to give the relevant illustration within given matters, (3) their ability to give opportunity for their counseled students for an academic consultation, (4) their ability to give learning matter both descriptively and systematically, and ( 5) the ability from lecturers to mastery of learning matter. From the test result of bivariate, it shows that factor correlates to satisfaction supports the variables of education, academic achievements, and learning motivations. While from the test result of doubled logistic regression, found that the most dominant factor in determining the student’s satisfaction is academic achievement. Conclusion : The quality of educational service at Department of Nursing in Tanjung Pinang Polytechnic of Health in Riau 2005, still lower. Service of lecturer become priority to increase satisfaction of student, especially on teaching schedule, mastering study method and items. Keyword : Education of Health Profesionals, Quality Of Service, Analysis of Customer Satisfaction
Objective: This research describes the level of patients satisfaction and and factors correlate with the level of patient satisfaction Design of Research: Descriptive analytical, within quantitative approach, by using cross sectional design Samples and Data Acquirement: Samples of research are the patients visiting to the outpatient installation of RSOB that selected as the respondents with requirement of the patients are able to communicate well in answering the questionnaire, not moved to the other hospital, patients who have ever visited before also do not suffer from the chronic disease (hypertension, diabetes, Tuberculose, Kusta) and if the child patients are represented by their parents. The patients data acquirement is carried out by the researcher and assisted by 15 students of the latest year of the Batam Health Polytechnic and already had the subject of research methodology. The collected data is the perception of patients /respondents about the service quality in the outpatient installation of Batam Authority Hospital either data about respondents characteristics. Matters and Procedure: For the variable of patients characteristic and the employees attitude will be analyzed by frequency distribution. The patient satisfaction level which include the questions of tangible, reliability, responsiveness, assurance, and emphaty. While the patients characteristics include: age, education, occupation, sex, way of payment, willingness to cure, and easiness access. And so does the employees attitude include: attitude to the costumer, occupation and patients or their disappointed families. To identify the relationship between 2 variables that are independent and dependent variable, therefore it is done a bivariate analysis.to answer the hypothesis, carried out a multivariate statistical test , logfistic regression to identify the dominant factors. Result: From the result of respondent calculation as many of 123 people, obtained a result of 55,3% of dissatisfactory respondents and 44,7% of satisfactory respondents. There is a significant difference among the age, willingness to cure, the access easiness to the hospital within satisfaction level. From the result of multivariate analysis in fact that variable has a meaningful relationship with the satisfaction level is the variable of curing willingness. Conclusion: Result of research produces that patients expressing satisfactory to the service quality of the hospital as much of 44,7% and that employees less understand the importance of attitude in serving the patients or his family that consequently the patients are less satisfied to the given service quality. Keywords: Patients Satisfaction, Willingness to cure, Out-patient installation of RSOB.
Background: Work dissatisfaction has been the important study when the impact of globalization and autonomy bring the changes for some regional government upon the regional general hospital. The productivity of the human resource becomes the strategic issue for the quality sustainability of the hospital service. The conducive work climate can ensure the optimalization of work productivity and lessen the employees work dissatisfaction in to the lowest level. The role of factor in forming the work climate becomes relevant enough to be researched. Objective: Objective of the research is the identified role of work climate either its factor correlates to the work dissatisfaction. Methods: The applied designs are cross sectional and in-depth interview. Data analysis uses chi square and logistic regression. The amount of samples processed as many of 162 respondents and 4 informants. The research is conducted at RSUD Lubuk Linggau in South Sumatra during January through August 2005. Results: Result of the research produces the dissatisfaction level of employees work as much of 54,9%. Condition variable of communication, psychological condition of work, and the amount of burdens are the factors perform to the level of work dissatisfaction. Condition of communication is a variable within close relationship that is the most dominant one. Result of qualitative study produces financial management autonomy and the human resource as the major constrain of the hospital management. Formulating process of vision, mission, also the quality concept of the hospital service not run as well, formulation of strategic planning, (2004-2009) is just an effort of determination fulfillment of formal bureaucration; climate change of organizational work has become the expectation of most informants. Conclusion: Dissatisfaction level of employees work at RSUD in Lubuk Lingau is quite high (54,9%) and there are four factors significantly perform to the high work dissatisfaction. Autonomy policy that is unrealized yet is the major constrain of hospital management. Climate change of organizational work has become the expectation of most informants. Suggestion: Suggestion for decreasing the work dissatisfaction: Admonishment to the employees accompanied by its solution; Appreciation to the employees in achievement, delivered in special way by the director or the upper level; Education and training programmed based on the claims of employees work; Design a system of job promotion for successful employees; Dissemination of discretion information for each employees position conducted closely, the clarity of task, discretion and responsibility are socialized integrally. Suggestion for management rehabilitation: Realization of autonomy is put on agenda that is planned well, consistent and measurable; Optimalization and dissemination of information transparency in order to employees importance; to approve the vision and altogether commitment for the expected changes; To activate and put the personnel that is competent in to the unit of internal supervisor (SPI); this research should be continued within a qualitative research to dig up the factors that perform in forming a conducive communication; to measure the employees dissatisfaction periodically. Key Words: Job Dissatisfaction, Productivity, Climate work of Organization
