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Dumauli; Pembimbing: Tri Krianto
S-1620
Depok : FKM UI, 1999
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Muchammad Aufi Habibie Alfahmi; Pembimbing: Masyitoh; Penguji: Adang Bachtiar, Ina Suarsih
Abstrak:
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Penyelenggaraan kesehatan yang dilaksanakan oleh setiap fasilitas pelayanan kesehatan wajib dilaksanakan dengan mepertimbangkan aspek mutu dan keselamatan pasien. Perawat merupakan salah satu komponen sumber daya manusia terbesar dalam sistem pelayanan di rumah sakit yang lebih banyak berhadapan langsung dengan pasien dan memegang peranan penting dalam pelaksanaan keselamatan pasien. Studi ini bertujuan untuk mengetahui persepsi beban kerja perawat dan kinerja perawat berdasarkan jumlah angka insiden keselamatan pasien di ruang rawat inap RSUD Budhi Asih pada tahun 2023. Studi ini merupakan penelitian kuantitatif dengan desain studi cross sectional yang akan menganalisis hubungan antara persepsi beban kerja dengan insiden keselamatan pasien di ruang rawat inap RSUD Budhi Asih pada tahun 2023. Persepsi beban kerja perawat di ruang rawat inap sebagian besar termasuk dalam kategori sedang (80,2%) dan persepsi beban kerja tinggi (17,6%). Kinerja perawat yang dilihat dari indikator sensitif keselamatan pasien di ruang rawat inap RSUD Budhi Asih didapatkan angka kejadian phlebitis sebesar 72,7% sesuai standar, angka kejadian infeksi daerah operasi secara keseluruhan 100% memenuhi angka standar dan pasien jatuh sebesar 72,7% memenuhi angka standar selama periode pelaporan Januari-November 2023.
by considering aspects of quality and patient safety. Nurses are one of the largest health human resources in the hospital service system who deal directly with patients and play an important role in implementing patient safety. This study aims to determine the relationship between perceptions of nurses' workload and the number of patient safety incidents in the inpatient ward of RSUD Budhi Asih in 2023. This study is quantitative research with a cross sectional study design which will analyze the relationship between perceived workload and patient safety incidents at inpatient ward of RSUD Budhi Asih in 2023. The perception of the workload of nurses in the inpatient ward is mostly in the medium category (80.2%) and the perception of high workload (17.6%). The performance of nurses as seen from sensitive indicators of patient safety in the inpatient room at RSUD Budhi Asih Jakarta obtained a phlebitis incidence rate of 72.7% according to the standard, the overall incidence of surgical site infections was 100% meeting the standard figure and patient falls were 72.7% meeting the standard figure during the January-November 2023 reporting period
S-11544
Depok : FKM-UI, 2024
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Dian Anggraini; Pembimbing: Besral; Penguji: Milla Herdayati, Muji Artiyani
S-5472
Depok : FKM-UI, 2008
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Wildan Pahlevi; Pembimbing: Suprijanto Rijadi; Penguji: Mieke Savitri, Dumauli
S-5852
Depok : FKM-UI, 2009
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Sulastri; Pembimbing: Hafizurrachman; Penguji: Dumilah Ayuningtyas, Dumauli
S-6144
Depok : FKM-UI, 2010
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Ipah SK; Pembimbing: Mardiati Nadjib
S-1510
Depok : FKM UI, 1999
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Harlina; Pembimbing: Mary A. Wangsarahardja
S-2016
Depok : FKM UI, 2000
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Dewi Mustika; Pembimbing: Kurnia Sari; Penguji: Adang Bachtiar, Vetty Yulianty Permanasari, Hatta R. Sulaiman, Ati Nirwanawati
Abstrak:
Kualitas Pelayanan sangat penting dalam menciptakan kepuasan pasien. Penelitian ini bertujuan untuk mengetahui kriteria pasien pada layanan rawat inap, hubungan dimensi kualitas layanan dengan kepuasan pasien dan untuk mengetahui dimensi mana yang paling berpengaruh kepuasan pasien. Penelitian ini melakukan analisis univariat, bivariat dan multivariat. Dengan total sampel sebanyak 150 responden. Didapatkan bahwa karakteristik pasien untuk usia dengan kategori terbanyak adalah dalam rentang 30-49 tahun yaitu 54%, jenis kelamin responden terbanyak adalah perempuan 78%, riwayat pendidikan akhir terbanyak yaitu SMA 53.3%, Pekerjaan responden terbanyak adalah IRT, frekuensi pendapatan terbanyak adalah dengan pendapatan per bulan Rp.3.000.000 sampai Rp. 4.000.000,-. Untuk analisis bivariat didapatan bahwa dari lima dimensi kualitas layanan empat dimensi berpengaruh signifikan terhadap kepuasan pasien: reliability (p value 0.001), responsiveness ( p value < 0.0001), emphaty (p value < 0.0001) dan tangible (p value < 0.0001). Dan pada analisis multivariat didapatkan dimensi reliability dan emphaty berpengaruh terhadap kepuasan pasien.
Kata kunci: kepuasan pasien, kualitas layananan rumah sakit
Service Quality is very important in creating patient satisfaction. This study aims to determine the criteria of patients on hall of residence services, the relationship of dimensions of service quality with patient satisfaction and to determine which dimensions have the most influence on patient satisfaction. This study carried out univariate, bivariate and multivariate analyzes. With a total sample of 150 respondents. It was found that the characteristics of patients for the age with the highest category were in the range of 30-49 years, namely 54%, the sex of the most respondents was 78%, the history of the highest education was SMA 53.3%, the work of the most respondents was IRT, the highest frequency of income was income per month Rp.3,000,000 to Rp. 4,000,000. For bivariate analysis it was found that from the five dimensions of four-dimensional service quality had a significant effect on patient satisfaction: reliability (p value 0.001), responsiveness (p value <0.0001), emphaty (p value <0.0001) and tangible (p value <0.0001). And the multivariate analysis found that the dimensions of reliability and empathic affect patient satisfaction.
Keywords: patient satisfaction, hospital service quality
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Kata kunci: kepuasan pasien, kualitas layananan rumah sakit
Service Quality is very important in creating patient satisfaction. This study aims to determine the criteria of patients on hall of residence services, the relationship of dimensions of service quality with patient satisfaction and to determine which dimensions have the most influence on patient satisfaction. This study carried out univariate, bivariate and multivariate analyzes. With a total sample of 150 respondents. It was found that the characteristics of patients for the age with the highest category were in the range of 30-49 years, namely 54%, the sex of the most respondents was 78%, the history of the highest education was SMA 53.3%, the work of the most respondents was IRT, the highest frequency of income was income per month Rp.3,000,000 to Rp. 4,000,000. For bivariate analysis it was found that from the five dimensions of four-dimensional service quality had a significant effect on patient satisfaction: reliability (p value 0.001), responsiveness (p value <0.0001), emphaty (p value <0.0001) and tangible (p value <0.0001). And the multivariate analysis found that the dimensions of reliability and empathic affect patient satisfaction.
Keywords: patient satisfaction, hospital service quality
B-2070
Depok : FKM UI, 2019
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Maria Paulina Dri Suprapti
S-1082
Depok : FKM UI, 1997
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Septi Miarna; Pembimbing: Amila Megraini
S-1796
Depok : FKM UI, 2000
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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