Ditemukan 31555 dokumen yang sesuai dengan query :: Simpan CSV
This thesis discusses the analysis of the relationship between the quality of health services with patient satisfaction in inpatient units of class I, class II and class III of SK Lerik Regional Hospital in Kupang City. The purpose of this study was to determine the relationship between service quality and patient satisfaction in the inpatient room of SK Lerik Regional Hospital in 2020. This study was a quantitative study with cross sectional design. The results of the study, from the results of univariate analysis found the average quality of service in the inpatient unit of SK Lerik Regional Hospital was 78.7960 ± 10.51395 (95% CI: 77.3337-80.2584) included in the good quality category. The average patient satisfaction in the inpatient unit of SK Lerik Regional Hospital is 117.8557 ± 15.80741 (95% CI: 115.6571-120.0543) classified as good. The results of the analysis of the relationship of service quality with patient satisfaction with the correlation test showed a strong relationship with an r value of (0.856) and positive patterned means that the better the quality of service the patient satisfaction increases. Simple linear regression statistical test results found that there is a significant relationship between service quality with patient satisfaction in the inpatient unit (p = 0.0001). For every increase in 1 service quality score, the patient satisfaction score will increase by 1.268 after being controlled by work status, health insurance and education variables. Researcher's suggestion related to the magnitude of the influence of the quality of health services on patient satisfaction requires the hospital management to always monitor and analyze every complaint and patient's expectations relating to the quality of health services, one of which is by conducting periodic patient satisfaction surveys.
Tesis ini membahas hubungan antara kepuasan pasien terhadap mutu layanan kesehatan dengan minat berkunjung kembali di unit rawat inap RSIA Selaras Cikupa tahun 2009, setelah diadakan penelitian yang dilakukan dari bulan Januari - Juni 2009. Penelitian ini dilakukan karena peneliti melihat adanya penurunan jurnlah pasien rawat inap di RSIA Selaras pada tahun 2008. Penelitian ini adalah penelitian kuantitatif yang bersifat analitik untuk melihat apakah ada hubungan antara tingkat kepuasan pelanggan terhadap mutu pelayanan kesehatan dengan minat berkunjung kembali. Metode yang digunakan untuk mengukur kepuasan pasien yaitu metode Servqual (Service Quality) yang terdiri dari 5 dimensi yaitu TangibIes,ReaIibiIity,Responsiveness,Assurance dan Emphaty. Hasil penelitian menyarankan dimensi mutu Tangibles harus diperhatikan karena merupakan indikator yang paling berpengaruh terhadap kepuasan dan minat berkunjung kembali. Dan pihak RSIA secara berkala memberikan kuesioner mengenai kepuasan pasien terhadap layanan kesehatan sebagai masukan dari pasien sehingga bisa menjadi koreksi bagi RSIA Selaras untuk meningkatkan mutu pelayanan kesehatan.
This thesis studies the relation between patient satisfaction of the healthy Quality service to visiting interest in RSIA Selaras Cikupa,year 2009.This study was held to kind out if there is relation between patient satisfaction of the health quality service to visiting interest.This study is quantitative study and uses service quality method. Which is content of five dimention Tangible, Reliability, Responsiveness, Assurance and Emphaty. The result of study ,suggest that the dimention of Tangible quality must be concerned, because this indicator is the most effected to the patient satisfaction and revisiting interest RSIA Selaras is also suggested to publish the patient satisfaction of the health service quality questioner periodically to the patient,to know their pation satisfaction and RSIA Selaras can increase the quality of the health service.