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Desentralisasi pelayanan kesehatan mendorong terjadinya perubahan System kelembagaan Rumah Sakit di suatu daerah. Adanya UU RI No.1 tahun 2004 tentang Perbendaharaan Negara akan member peluang bagi Pembahan Rumah Sakit pemerintah yang sebelumnya swadana menjadi Badan Layanan Umum. Badan Layanan umum melupakan suatu badan kuasi pemerintah yang tidak bertujuan mencari Iaba, meningkatkan kualitas pelayanan public dan memberikan Fleksibilitas manajemen rumah sakit. Pembahan system kelembagaan Rumah sakit memerlukan standadsasi dalam pengelolaan keuangan Sampai saat ini biaya pelayanan kesehatan bervariasi yang disebabkan oleh tidak adanya harga standar yang berdasarkan Unit Cost dari pelayanan tersebut. Hingga Diperlukan suatu perhitungan unit Cost menurut Diagnostic Related Groups yang tersusun dalam Clinical Pathway. Clinical Pathway merupakan suatu alat yang mampu untuk rneuinglcatkan mutu dan pengendalian biaya lcarena dapat menghindari tindakan yang tidak perlu dari suatu pelayanan di Rumah Sakit. Penelitian ini bertujuan untuk mengetahui Cost Of treatment Tonsilelctomi berdasarkan penyusunan Clinical Palhway di Rumah Sakit Umum Daerah Kota Bekasi tahun 2006. Tonsilektomi merupakan salah Satu tindakan pembedahan yang tertua, yang berupa tindakan pengangkatan jaringan tonsil palatine dari fossa tonsilaris_ Di inggris tahun 1987 - 1993 telah dilalcukan 70000 - 90000 tindakan tonsilelctomi dan adenodelctomi per tahun. Sedang dari catatan medis Rumah Salcit Umum Pusat Dipilihnya Tonsilektomi dalam penelitian ini dikarenakan Salah satu tindakan Pembedahan terbanyak di Rumah Sakit dan tidak membutuhkan pemanfaatan sumber daya yang bervariasi dan adanya penelitian yang menggambarkan biaya Bahan habis Pakai lebih diatas tarif yang ditentukan. Penelitian ini menggunakan metode studi kasus dengan rancangan penelitian survey kuantiuitifi Pelaksanaan penelitian ini dimulai pada bulan Maret 2007 sarnpai April 2007 dengan mempergunal-can data sekunder dari Rekam Medis pasien rawat inap dengan tindakan Tonsilektorni tahun 2006 dan data primer yang berasal dari Wawancara. Perhitungan biaya Unit Cost dihitung dengan metode Activity based Costing ( ABC ). Analisa data dilakukan secara uuivariat untuk melihat distribusi B-ekuensi dan proporsi masing - masing variable. Berdasarkan penelitian, pengelompokan menurut AR - DRG tidal: dapat diterapkan. Menurut pengelompolcan yang dilakukan di RSUD Kota Bekasi dihasilkan : Tonsilektomi murni, Tonsilektomi dengan penyakit penyerta, Tonsilelctomi dengan penyakit penyulit, Adenotonsilektomi rnurni dan Adenotonsilektomi dengan penyakit penyerta. Sedangkan penyusunan Episode Clinical Pathway didapatkan 6 tahapan yaitu Tahap pendaiizaran, Penegakkan diagnose, Pra Terapi, Terapi, Follow up dan Pulang. Hasil perhitungan Cost of Treatment Tonsilektomi di RSUD Kota Bekasi Tahun 2006 : ( 1 ). Tonsileldomi tanpa adenoidektami dengan penyakit penyulit 1 1.Kelas Perawatan Bougenvile VIP : Rp 760.582, 2.Bougenvile Utama : Rp 763.996,97, 3. WKI :Rp 577.2l0,14, 4. WKII : Rp 566.799,72, 5.WK HI I R.p s6o_o4o,'/2, 6. Mawar ; Rp 481.47102 dengan Lama hari mwar 2 hari. ( 2 ).Tonsilek1omi tanpa adenoidektomi dengan penyakit penyerta, Berdasarkan penyakit penyerta : 2.1 Anemia dan Observasi Febris ; 1. Kelas Perawatan Bougenvile VIP 1 Rp 2.096.988,08, 2.Bougcnvile Utama : Rp 2.l08.596,32, 3. WK I 2 Rp l.465.688,99, 4.WK [I I Rp l.463.302,56, 5. WK III 2 Rp 1.4-40.320,78, 6.Mawar : Rp l.164.5l8,35, 2.2 PKIB : 1. Kelas Perawatan Bougenvile VIP : Rp 762.384.46, 2. Bougenvile Utama : Rp 765.798,65, 3. WK I : Rp 553.821,90, 4, WK II : Rp 57O.16l,48, S. WK III : Rp 563.402, 6. Mawar : Rp 483.344,56, 2.3 Bronchopneumonia : 1. Kelas Perawatan Bougenvile VIP 1 Rp 767.828,46, 2 Bougenvile Utama : Rp 771.242,82, 3 WK I : Rp S59.266,07, 4. WK II: Rp 575.605,65, 5. WK III: Rp 568.846,31, 6. Mawar: Rp 488,768.71 2.4, Hipertensi siruasional ; 1. Kelas Perawatan Bougenvile VIP : Rp 765_564,12, 2. Bougenvile Un-una ; Rp 76s.97s,31, 3. WK 1 1 np 593_417,3, 4- WI( ll 1 Rp 6o9_756,ss, 5. WK III : Rp 602.997, 6. Mawar : Rp 524.433,94 (3) Tonsilekromi tanpa adenoidektomi mumi : 1.Ke1as Perawatan Bougenvile VIP : Rp 748.014, 08, 2. Bougenvile Utama : Rp 751.428,2, 3. WK I: Rp 564_641,43, 4. WK II: Rp 554.231, 5. WK IH: Rp 529.924,89, 6. Mawar : Rp 468.908,31 Median Lama hari rawat 2 hari. (4). Tonsilektomi dengan Adenodelctomi dengan penyakit penyerta : 1. Kelas Perawatan Bougenvile VIP : Rp 775,243,691 2. Bougenvile Utama : Rp 778.657,88, 3.WK I : Rp 59l.87l,05, 4. WK II : Rp 58l.460,63, 5. WK 111 : Rp 574_701,28, 6 Mawar : Rp 496.137,93Median Lama hari rawat 2 hart( 5 ) Torzsileldomi dengan Adenodektomi murni : l. Kelas Perawatan Bougenvile VIP : Rp 771.901,31, 2. Bougenvile Utama 2 Rp 775.315,50, 3. WK I 1 Rp 588,528,67, 4. WK II 1 Rp 578.l18,25, 5. WK III :Rp 571,358,90, 6. Mawar : Rp 492,795,S5. Median Lama hari rawat 2 hari. Berdasarkan hasil diatas maka diperlukan perhitungan biaya rawat inap berdasarkan penyusunan Clinical Pathway sebagai dasar penentuan tarif rumah sakit.
Decentralize in health treatment lead to some changes in Hospital institution within a certain region. Based on UU RI No. 1 year 2004 in relation of State Treasury will give opportunity to State Hospitals to change which was in self funding form to become Public Health Service. Public Health Service is a non- profit Government institution, improving public service quality and giving flexibility to Hospital management. There should be a standardization in every changes of Hospital Institution, especially in finance Sevior. Up to these days, health service fee are varies which is caused by no standardization which based on Unit Cost from its services. Therefore, Unit Cost calculation are needed according to Diagnostic Related Groups which are compiled in Clinical Pathway. Clinical Pathway is an instrument that will help to increase quality and cost control, as it can avoid tiom unnecessary actions of Hospital services. The aim of this research is to lind out Cost of treatment Tonsillectomy based on compiling Clinical Pathway in Bekasi City General Hospital in the year 2006. Tonsillectomy is one of the oldest surgery, which is a surgery of removing tonsil palatine tissue from Fossa tonsillitis. In England, within the year of 1987~ 1993 there had been 70000-90000 Tonsillectomy and Adenodektorny per year. Meanwhile, fiom the medical notes of RSUP Dr Sarjito, tonsillectomy are more then half of surgery actions in THT section. This research will use case study method with quantitative survey methodology. The implementation of this research started in March 2007 to April 2007, and using secondary data recorded hospitalized Patient with Tonsillectomy surgery action in the year 2006 and also using primary data which was based on direct interviews. Unit cost are calculated using Activity Based Costing (ABC) method. Data analysis is implemented as univariatly to see frequency distribution and proportion on each variable. Based on research grouping according AR-DRG can not be implemented. Based on grouping that had been implemented at Bekasi City General Hospital are as followed: Pure Tonsillectomy, Tonsillectomy with following disease, Tonsillectomy with complication disease, Pure Adeno Tonsillectomy and Adeno Tonsillectomy with following disease. In the meantime, compiling of Clinical Pathway episode is obtaining 6 steps which are: registration , established diagnose, pre-therapy, therapy, follow up then Horne. Final Clinical Pathway is needed to get clinical pathway concept as a tool to increase quality and cost control. The result cost of treatment tonsillectomy at Bekasi City General hospital in 2006 ( 1 ). Tonsillectomy with complication disease 1 1. Bougenvile VIP : Rp 760.582, 2.Bougenvile Utama : Rp 763.996,97, 3. WK I : Rp 577.2l0,l4, 4. WK II: Rp s66.799,72, 5_wK In ; Rp 560.040,72, 6. Mawar ; Rp 481.47102 with time length of stay 2 days. ( 2 ). T onsilectongr with following disease, Based on following disease : 2.1 Anenuh dan Observasi Fabris ; I. Bougenvile VIP : Rp 2.096.988,08, 2.Bougenvile Utama : Rp 2. 108.596,32, 3. WK I : Rp l_465.688,99, 4.WK II 1 Rp 1.463.3o2,s6, 5. WK III . Rp 1.440.320,78, 6.Mawar 1 Rp 1-164.51s,35, 2.2 PKYB : 1. Bougenvile VIP : Rp 762.384.46, 2. Bougenvile Utama 2 Rp '765.798,65, 3. WK I 2 Rp 553.82l,90, 4. WK 1] : Rp 570.161,48, 5. WK III : Rp 563.402, 6. Mawar : Rp 483.344,56, 2.3 Bronchopneumonia: 1. Bougenvile VIP : Rp 767.828,46, 2 Bougenvile Utama : Rp 77l.242,82, 3 WK I : Kp 559.266,07, 4. WK II: Rp 575.605,65, 5. WK III: Rp 568.846,3l, 6. Mawar: Kp 488.768.73, 2.4, Hiperteusi simasional ; 1. Bougenvile VIP : Rp 765.564,l2, 2. Bougenvile Utama 1 Rp 768.978,31, 3. WK I : Rp 593.417,3, 4. WK Il : Rp 609.756,88, 5. WK III : Rp 602.997, 6. Mawar 1 Rp 524.433,94 (3) Pure f0l|Si??L?f0I|Q?Z l. Bougenvile VIP : Rp 748.014, 08, 2. Bougenvile Utama ; Rp 751.42s,2, 3. WK 1; Rp 564.641,43, 4. WK II: Rp 554.231, 5. WK 111: Rp 529.924,89, 6. Mawar 1 Rp 468.908,3l with time length of stay 2 days. ( 4 ). Adenotonsilectongmy with following disease: l. Bougenvile VIP :Rp 775_243,69S, 2. Bougenvile Utama 1 Rp 778.657,88, 3.WK I 1 Rp 591.871,05, 4. WK II 1 Rp 58] .460,63, 5. WK HI 1 Rp 5?74.7Ol,28, 6 Mawar : Rp 496.l37,93 with time length of stay 2 days( 5 ) Pure Adenotonsileldomiz I. Bougenviie VIP : Rp 771_90l,3l, 2. Bougenvile Utama : Rp 775_3I5,S0, 3. WK I : Rp 588,528,67, 4. WK II : Rp 578.l18,25, 5. WK 111: Rp57l,358,90, 6. Mawar : Rp 492,795,55_ With time length of stay 2 days. Based on results above, therefore, we need calculation of hospitalised fee based on compiling Clinical Pathway as a benchmark to decide the hospital tariff.
Pembiayaan kesehatan merupakan suatu permasalahan yang terjadi di seluruh dunia. Banyak metode dan sistem yang telah dikembangkan mengenai hal ini. Indonesia seperti halnya Negara lain, menghadapi masalah yang sama dalam pengembangan sistem pembiayaan kesehatan. Dihadapkan dengan keadaan saat ini dalam krisis pembiayaan kesehatan, DKI Jaya dipaksa untuk dapat mengendalikan biaya. Mendapatkan biaya satuan yang handal dalam semua RSUDnya merupakan kebutuhan dasar dalam pertahanan ekonomi, di masa system pembiayaan kesehatan yang masih kurang baik di Indonesia. Definisi dari biaya satuan yang handal merupakan kunci kesuksesan semua rumah sakit. Clinical pathways disadari oleh DKI Jaya sebagai alat esensial dalam memberikan pelayanan kesehatan untuk rakyat. Pengembangan pathways ini kemudian dilanjutkan dengan kesadaran untuk perhitungan biaya tiap pathway yang ada. Dengan diketahuinya biaya ini selanjutnya untuk menganalisa efektifitas biaya per pathway pun mudah dilakukan. Tujuan dari riset ini adalah untuk mengetahui metoda untuk menghitung cost of treatment berbasis clinical pathway dari diagnosa yang telah dibuat oleh RSUD DKI Jaya. Angka yang didapatkan di dalam penelitian ini adalah untuk selanjutnya dapat diklarifikasikan keakuratannya dan terbuka untuk penelitian lebih jauh, karena data yang didapatkan untuk pendukung masih belum dapat dijustifikasi. Diagnosa terpilih adalah Operasi Lensa dengan Diagnosis Katarak yang merupakan One Day Care. Diagnosa terpilih karena merupakan tindakan dengan frekuensi paling tinggi di DKI Jaya dan pelayanannya melibatkan banyak sumber daya. Budi Asih dan Tarakan adalah rumah sakit yang dipilih secara purposive sebagai perwakilan RSUD DKI Jaya.
Health financing has always been an ongoing issue in the world. There are many methods and systems that had been developed all over regarding this subject. Indonesia, like many countries, faces the same problem in developing its health financing system. Confronted with the current health care financial crisis, DKI Jaya is forced to control its cost. Setting up a reliable cost unit in its hospitals is a fundamental necessity for economic survival, given the current general conditions in Indonesia's healthcare system. Definition of a suitable cost unit is the crucial factor for success. Clinical pathways are recognized by DKI Jaya as essential tools for delivering health services to people. Developing these pathways should then be followed by evaluating the cost of each pathway. Once the cost of the pathway is known, analyzing the cost effectiveness of the pathway can easily be done. The purpose of this research is to more understand the method to calculate cost of treatments based on the clinical pathways of the diagnoses that have been developed by DKI Jaya,. As for the values are for further clarification and research as the supporting data are not yet justified as the best data provided. The diagnose that is chosen Cataract Procedure, that is representing One Day Care surgical treatments. The diagnose is selected as it is the highest frequency within DKI Jaya's hospital and the treatment involved many resources. Budi Asih and Tarakan are the hospitals that are purposively chosen for the research, as representatives of all DKI Jaya?s hospitals.
Rumah sakit sebagai salah satu institusi kesehatan harus memberikan pelayanan medis kepada seluruh pasien dengan memanfaatkan seluruh kemampuan dan fasilitas yang ada secara optimal dan dengan cara yang seefektif dan seefisien mungkin tanpa mengurangi mutu sesuai dengan standar pelayanan medis yang ada. Untuk. memastikan hal tersebut telah dilakukan perlu dibuat suatu konsep pelayanan yang mencakup seluruh aspek kegiatan yang dijalani pasien sejak awal masuk rumah sakit sarnpai keluar dari rumah sakit. Konsep pelayanan ini dapat dibuat dalam bentuk Clinical Pathway yang dengan rinci dan mendetil menggambarkan perjalanan perawatan pasien di rumah sakit. Tujuan penelitian ini adalah untuk. mengetahui clinical pathway operasi histerektomi di Rumah Sakit Cengkareng tahun 2006. Pemilihan operasi histerektomi karena histerektomi merupakan tindakan bedah obstetri ginekologi ketiga terbanyak yang dilakukan di kamar operasi Rumah Sakit Cengkareng tahun 2006. Penelitian ini menggunakan metode kualitatif observasi berdasarkan data rekam medis tahun 2006. Pendekatan dilakukan dengan wawancara mendalam kepada Dokter Spesialis Obstetri dan Ginekologi, Manajer Keperawatan dan perawat ruangan serta telaah data. Hasil penelitian ini menunjukkaan dapat dilakukan pembuatan clinical pathway operasi histerektomi di RS Cengkareng, serta dapat diketahui segal akegiatan pasien sejak pasien berada dalam tahapan pendaftaran, penegakan diagnose, pra operasi, operasi, post operasi dan kontrol. Diagnosis utama yang didapatkan adalah Mioma Uteri Kista Endometriosis, Prolapsus Uteri Grade III, Perdarahan Ante Partum, Adenomiosis Uteri, Kista Ovarium, Displasia Seviks, Ruputra Uteri, Agenesis Vagina, kehamilan EKtopik Terganggu, Kista Endometriosis+Adenomiosis Uteri dan Kista Ovarium + Mioma Uteri. Sedangkan ditemukan diagnosis penyerta yaitu anemia, perdarahan, hipertensi, apendisitis dan abses dinding abdomen, sementara ditemukan penyulit berupa sepsis. Adanya penyerta dan penyulit menyebabkan terjadinya tiga pengelompokan pasien berdasarkan diagnosis utama, yaitu diagnosis utama tanpa penyerta dan penyulit, diagnosis utama disertai penyerta dan diagnosis utama disertai penyerta dan penyulit. Terdapat perbedaan kegiatan pada ketiga kelompok diagnosis tersebut. Umur rata-rata pasien penelitian ini adalah di atas 40 tahun. Rata-rata hari rawat pasien secara keseluruhan adalah 7,2 hari, munnn terdapat perbedaan bila dilihat dari masing - masing kelompok diagnosis utama, peda kelompok diagnosis utama tanpa penyerta dan penyulit selama 5,5 hari, kelompok diagnosis utama disertai penyerta selama 7,8 hari, dan kelompok diagnosis utama disertai penyerta dan penyulit selama 20 hari. Standar asuhan keperawatan khusus untuk perawatan pesien operasi histerektomi belum ada dan hanya menggunakan standar asuhan keperawatan bedah obsgyn. Pada penggolongan dalam ARDRG, histerektomi telah dimasukkan sebagai kelompok diagnosis terkait dengan kode DRG N04Z, namun tidak disebutkan adanya kemungkinan penyakit penyerta dan penyulit yang akan mempengaruhi lama hari rawat dan meningkatkan variasi tindakan yang diterima pasien. Sedangkan pada operasi histerektomi di Indonesia temyata didapatkan adanya beberapa penyakit penyerta dan penyulit. Saran dari penelitian ini kepada kepada Dokter Spesialis Obstetri dan Ginekologiagar selalu mengisi rekam medis secara lengkap dan jelas dan membantu melengkapi Standar Pelayanan Medik RS yang ada agar dapet dignnakan sebagai acuan dalam pembuatan clinical pathway kasus lainnya. Kepada komite keperawatan agar disusun Standar Asuhan Keperawatan untuk pasien operasi histerektomi dan melengkapi pengisian lembar asuhan kaperawatan dalam berkas rekam. Sementara kepada Manajemen Rumah Sakit disaraakan untuk melengkapi Standar Pelayansn Medik Rumah Sakit agar dapat dijadikan acuan dalam pembuatan clinical pathway, menyesun clinical pathway untuk kasus - kasus terbanyak di RS Cengkareng dan melakukan sosialisnsi kepada seluruh unit tentang penerapan clinical pathway.
Hospital as one of health institution must provide the medical service for all the patient using all of their abilities and facilities optimally with the most efective and efficien ways without decreasing the quality according to the medical service standard. To ensure that, it need a tool as a concept for integrated service which include all aspect of patient's activity start from they enter the hospital until discharge. This concept can be made as a Clinical Pathway which describing all patient's treatment in detail. The aim of the research is to find out the clinical pathway for hysterectomy at Cengkareng hospital in 2006. The reason of choosing hysterectomy as the example case because of the rank of hysterectomy as the third most obstetric and gynaecology surgery perform at the oparating room at Cengkareng hospital in 2006. This research using the kualitative observative method based on the year 2006's medical record ? The approached is by depth interview with the Obstetric and Gynacologiest, Nursing Manager and room nurse and deta analyzing. The result of the research showed us that the clinical pathway for hysterectomy can be made and we also can find out all patienfs activities since they were in the stage of admission, diagnosis, pre operative, operative, and follow up. The main prolapse grade III? The average age of the patients in this research are above 40 years old. The average lengths of stay in generally is 7,2 days, but there are differences lengths of stay in each category, for the main diagnosis without commorbidity and complication is 5,5 days, for the main diagnosis without commorbidity is 7,8 days and for the main diagnosis with commorbidity and complication is 20 days.Until now, there is no special nursing service standard for hysterectomy and oly using the common obsgyn surgery nursing service standard. In the grouping of ARDRO, hysterectomy is already as a diagnosis related groups with the code DRO N04Z, but there is no chance of commorbidity and complication who will affect the length of stay and increasing the variety of treatment. On the other side, hysterectomy perform in Indonesia has several commorbidities and complication. The suggestion for the Gynaecologyst is to fill the medical record clearly and detailed and help to complete the hospital's medical service, which can be used as a tool for creating another clinical pathway. To the nursing committee, it suggest to create a special nursing service stsndard for hysterectomy patient and complete the filling of the nursing service paper in medical record. As to the hospital management, it suggest to complete the hospital medical service standard which can be used as a tool in creating clinical pathway, make clinical pathways for the most cases at Cengkareng Hospital and to socialized the clioical pathway to all units.
ABSTRAK Tesis ini menganalisis selisih biaya rawat inap operasi reseksi prostat trans uretra pasien Jamkesmas berdasarkan tarif Peraturan Walikota, tarif INA-CBG’s dan biaya berdasarkan clinical pathway di RSUD Kota Bekasi tahun 2012,mengetahui penyebab terjadinya selisih dan mencari upaya-upaya untuk memperkecil selisih biaya tersebut. Penelitian ini adala hpenelitian kualitatif observasional. Hasil penelitian menunjukkan terdapat selisih biaya cukup besar antara biaya berdasarkan tarif Perwal dan clinical pathway dengan tarif INA-CBG’s, penyebab utamanya adalah karena perbedaan dalam cara penghitungan dan penetapan tarif.Penelitian ini menyarankan agar rumah sakit dan Kemenkes menggunakan unit biaya (unit cost) dan clinical pathway sebagai instrumen dalam penghitungan biaya, kendali biaya dengan tetap menjaga mutu pelayanan.
ABSTRACT The study analyzed the cost discrepancy of transurethral resection of prostate on jamkesmas patient based on Perwal Tariff, INA-CBG’s Tariff and the cost based on clinical pathway in RSUD Kota Bekasi in 2012 to find the cause and the solution to minimalize it. It was an observational qualitative study. The result show that there were a quit big discrepancy between the cost based on Perwal tariff and the clinical pathway with the cost based on INA-CBG’s , with the main Analisis selisih..., Bagus Taufiqur Rachman, FKM UI, 2013 cause are the different method in calculating the cost and tariff determination. The study recommend that hospitals and The Ministry of Health use unit cost and clinical pathway as the instrument in calculating and controlling the cost while maintaining quality’
Stroke is the leading cause of death and illness in Indonesia, according to Riskesdas data the prevalence continues to increase by 10.9 per mile in 2018. Non-hemorrhagic strokes are the most frequent inpatients cases at dr.Chasbullah Abdulmadjid Hospital. The hospital has made the clinical pathway, but no updates have been made after more than 3 years. This study aims to get an overview of the inputs, processes, outputs, and outcomes and challenges faced when implementing clinical pathways. This is retrospective research, uses quantitative and qualitative approaches in a system evaluation framework. The results showed that the input variables in terms of HR, funds, policies, infrastructure, drugs and medical equipment are available and ready to apply CP, the challenge is lies in the team coordination. Process variables are already running with challenges in team identification, team leader election and the CP socialization still not optimal. Output variables obtained an average LHR in accordance with CP, variants were obtained on the visit, supporting examinations, nursing services, drug consultations and medical devices. The outcome variable, there is a price difference between real and appropriate CP of Rp. 224,103 (5%), Positive difference in physiotherapy services Rp. 178,470 (143%), Visite Rp. 88,215 (26%), Nutrition Rp. 78,014 (18%), Accommodation Rp. 53,625 (10%), nursing services Rp. 45,805 (7%) and Consultation Rp. 6,750 (6%). A negative difference occurs in the drug service Rp. 123,911 (25%), Laboratory Rp. 92,465 (21%), Radiology Rp. 8,238 (1%) and Medical Devices Rp. 2,162 (1%).
Background : Globalisation and boundless information have naturally matured patients’ criticism behaviour. Those develop patients’ knowledge and understanding how to claim medical treatments. They would like to demand services in very high quality level and not hesitate to take legal action for any procedure errors. They sue doctors and hospital should they feel being treated that may harm their body. Since medical record states patient’s identities, anamnesis, physical test, result of supporting test, and list of medicine consumed, the quality of medical records simply describe the service quality and act as fundamental verification in facing a patient complaints in court. In RSUD Bekasi, evaluation of medical record forms shows that there is a high degree of incompleteness of filing medical records. Therefore, this research subjects to explore the grade of incompleteness. Method : The research performs with qualitative descriptive approach in which retrospective analysis for six forms in obstetric unit during 2006. Incompleteness filing is analysed along with factors that suppose involved. Qualitative approach is applied through in-depth interview to unit staffs who have competencies and responsibilities in processing medical records. Result: It confirms that all medical records are not filled completely and in some cases, it found that forms are not in place. Two of seventy-two (approximately 3%) forms of follow-up are not found in medical records. Furthermore, three of seventy-two or 4% forms of result of supporting test are out of medical records. In the course of in-depth interview, it can be concluded that the factors that may cause incompleteness are limited staff in related education background, poor condition of medical records processing room, lack of supporting equipment, half-done in implementing standard operating procedures, lack of socialization of regulations and quidances medical records, and lack of supervision from top management. Coclusion: In order to decrease the number of incompleteness medical records, it is strongly suggested to train more medical records staff, to re-condition processing room and to furnish with supporting equipment, to modificate medical record, and to socialise regulation and guidance in filling medical records. It is also recommended to maximise medical records committee in supervising and controlling function. References : 27 (1980- 2007)
