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Current world developments have entered industrial revolution 4.0, which is a phenomenon where collaboration occurs between cyber technology and automation technology. This opens up opportunities for medical practitioners and the public to carry out health consultations, medical practice diagnoses in virtual space, without reducing the essence of health services commonly known as Telemedicine. Some of the benefits of Telemedicine in services are effectiveness and efficiency in health services without geographical distance restrictions, patients can also save time and travel costs, as well as increase access to health services. Telemedicine is also used by fellow health practitioners to get advice or further treatment plans for a patient. The most obvious use during the COVID-19 pandemic is being able to provide health services remotely because it reduces exposure to the SARS-CoV-2 virus. With obvious benefits especially in terms of accessibility and convenience, telemedicine also raises problems related to implementation, data security and patient satisfaction. Many countries have not developed a comprehensive regulatory framework, which also hinders the adoption of telemedicine in the health care system. In Indonesia, Minister of Health regulation no. 20/2019 is still considered general, but does not address comprehensive issues such as legal risks, unclear financing schemes, other policies for the continuation of effective, widespread and ethical telemedicine. The aim of this research is to analyze the telemedicine service model at the Nahdlatul Ulama network of hospitals. The research design used is descriptive qualitative with a descriptive interpretive approach. This qualitative research used in-depth interview methods with 14 leaders of NU network hospitals, implementing doctors, leaders of the Association which oversees all members of NU Hospitals and the Head of the Health Service. The information obtained is used for comprehensive analysis to obtain determinant factors that influence the implementation of telemedicine services in hospitals. The telemedicine service model at NU network hospitals is telemedicine in the form of teleconsultation and teleradiology with the basis used being WhatsApp / hospital hotline, personal cell phone and additional applications such as zoom meetings and google-meeting. Factors that influence this service include the creation of SOPs by hospital leaders, adequate internet infrastructure (> 200 Mbps), the existence of an Electronic Medical Record (EMR) that is integrated with telemedicine services, telemedicine literacy and competency of health workers, market share mapping is also needed. community needs and adequate and appropriate payment for medical services, so as not to cause resistance from health workers. Meanwhile, for the determination of units that provide guidance and supervision, there needs to be uniformity based on applicable regulations
Work fatigue significantly affects hospital workers' performance, safety, and health. This study developed a fatigue risk management model using qualitative and quantitative approaches through literature review, FGD, interviews, and observations. The result is the ICHAFIT model (Integrated Collaboration Healthcare Adaptability for Fatigue Intervention and Tracking) comprising five key elements and a data-driven prevention strategy). It includes 24 valid and reliable indicators to assess implementation. ICHAFIT serves as both a conceptual framework and practical tool, and also produced a policy brief to support national advocacy for fatigue risk management in hospitals.
Keselamatan pasien merupakan kewajiban rumah sakit dan bagian integral dari akreditasi sejak 2008. Namun, berbagai permasalahan masih sering ditemukan, sehingga keberlanjutan perbaikan menjadi tantangan. Penelitian ini bertujuan merumuskan model konseptual strategi peningkatan keselamatan pasien. Penelitian menggunakan pendekatan mixed method dengan desain convergent parallel. Data kuantitatif berasal dari Riset Fasilitas Kesehatan 2019 (523 rumah sakit) dan data akreditasi (917 rumah sakit), dianalisis menggunakan uji chi-square, regresi logistik, dan analisis jalur. Data kualitatif dikumpulkan melalui wawancara mendalam dan telaah dokumen dari enam rumah sakit, dinas kesehatan provinsi, dan Perhimpunan Rumah Sakit Seluruh Indonesia (PERSI) wilayah di Sumatera Utara dan Bali, dengan total 95 informan. Analisis tematik menggunakan perangkat NVivo, dengan kerangka Malcolm Baldrige dan model implementasi Van Meter-Van Horn, meliputi ukuran dan tujuan kebijakan, sumber daya, kepemimpinan, perencanaan strategis, fokus tenaga kerja, fokus operasi, fokus pelanggan, pengukuran, analisis, dan manajemen pengetahuan, komunikasi antar organisasi, serta peran akreditasi. Hasil kuantitatif menunjukkan bahwa pelaporan insiden keselamatan pasien berhubungan signifikan dengan lokasi (Jawa-Bali), status akreditasi, jumlah tempat tidur (> 200), kelas rumah sakit (A dan B), evaluasi pelayanan, audit internal, serta keaktifan komite keselamatan pasien dan pengendalian infeksi. Hasil kualitatif menunjukkan bahwa implementasi kebijakan keselamatan pasien sudah berjalan, namun bervariasi tergantung kepemilikan dan ketersediaan sumber daya. Semua dimensi yang diteliti berpotensi menjadi faktor pendukung maupun penghambat tergantung pengelolaannya. Kepemimpinan yang kuat, fasilitas yang memadai, serta budaya keselamatan yang ditanamkan secara konsisten memperkuat implementasi, sedangkan lemahnya komitmen dan keterbatasan dana menjadi kendala. Hambatan juga muncul dalam pelaporan insiden, baik dari sisi organisasi maupun individu. Penelitian ini menghasilkan model konseptual strategi peningkatan keselamatan pasien yang mencakup integrasi keselamatan pasien dalam perencanaan strategis, penguatan kepemimpinan, peningkatan kapasitas staf, alokasi anggaran memadai, monitoring dan evaluasi berkelanjutan, serta pelibatan pasien. Model ini diharapkan dapat mendorong peningkatan keselamatan pasien secara menyeluruh dan berkelanjutan di rumah sakit.
Patient safety is a mandatory obligation for hospitals and has been an integral part of hospital accreditation since 2008. However, various patient safety issues are still frequently found, making the sustainability of improvements a major challenge. This study aims to formulate a conceptual model of patient safety improvement strategies. A mixed-methods approach with a convergent parallel design was employed. Quantitative data were obtained from the 2019 Rifaskes (523 hospitals) and accreditation records (917 hospitals), and analyzed using chi-square tests, logistic regression, and path analysis. Qualitative data were collected through in-depth interviews and document reviews from six hospitals, provincial health offices, and the Indonesian Hospital Association (PERSI) in North Sumatra and Bali Provinces, involving a total of 95 informants. Thematic analysis was conducted using NVivo software, guided by the Malcolm Baldrige framework and the Van Meter–Van Horn policy implementation model. Quantitative findings showed that the reporting of patient safety incidents was significantly associated with location (Java–Bali), accreditation status, bed capacity (>200 beds), hospital class (A and B), presence of service evaluations, internal audits, and the activity of patient safety and infection control committees. Qualitative results indicated that while policy implementation was underway, it varied depending on hospital ownership and available resources. All dimensions could act as either enablers or barriers depending on how they were managed. Strong leadership and adequate facilities enhanced implementation, while weak commitment and limited funding were key constraints. Incident reporting also faced challenges at both organizational and individual levels. This study produced a conceptual model for improving patient safety through the integration of safety into strategic planning, strengthened leadership, staff capacity building, sufficient budget allocation, continuous monitoring and evaluation, and enhanced patient engagement. The model is expected to support comprehensive and sustainable patient safety improvements in hospitals