Ditemukan 2 dokumen yang sesuai dengan query :: Simpan CSV
Saza Fitria; Pembimbing: Ede Surya Darmawan; Penguji: Dumilah Ayuningtyas, Adik Wibowo, Iing Ichsan Hanafi, Reny Puspita
Abstrak:
Sebagai respons terhadap pandemi COVID-19, Grup Rumah Sakit Hermina pada tahun 2020 telah menerapkan pelayanan telemedicine Halo Hermina, namun efektivitas dari layanan ini masih belum diketahui. Tujuan penelitian ini adalah untuk menganalisis efektivitas pelayanan telemedicine di Grup Rumah Sakit Hermina. Penelitian ini menggunakan pendekatan kuantitatif dengan studi metode potong lintang yang dilakukan pada tahun 2022, terhadap total 680 sampel yang terdiri 212 pasien, 239 karyawan dan 229 manajemen. Hasil penelitian menunjukkan bahwa penerapan telemedicine dengan aplikasi Halo Hermina dipandang efektif oleh 94% pasien, 88% karyawan, dan 91% manajemen. Hasil uji bivariat menunjukkan bahwa yang berhubungan dengan efektivitas pelayanan telemedicine adalah perspektif proses bisnis internal, pembelajaran dan pertumbuhan, dan keuangan, pelanggan, persepsi manfaat yang didapatkan, kemudahan, sikap terhadap penggunaan, kecenderungan perilaku. Hasil uji multiple regresi menunjukkan bahwa variabel sikap terhadap penggunaan, kecenderungan perilaku, pertumbuhan dan pembelajaran, pelanggan memiliki hubungan yang bermakna terhadap efektifitas pelayanan telemedicine. Variabel terkait balanced scorecard (BSC) memiliki nilai koefisien determinasi sebesar 32,9 % untuk pihak manajemen dan variabel terkait technology acceptance model (TAM) memiliki nilai koefisien determinasi sebesar 58,4% untuk pasien dan 49,8% untuk karyawan, dengan nilai p<0,05. Rumah sakit dapat menggunakan pendekatan berbasis TAM dan BSC dalam meningkatkan layanan telemedicine Halo Hermina agar dapat menjadi lebih efektif. Untuk meningkatkan capaian penggunaan layanan Halo Hermina, grup rumah sakit Hermina dapat mengembangkan aplikasi halo hermina menjadi lebih mudah digunakan, selain itu secara bertahap memperbaiki sistem digitalisasi rumah sakit termasuk pencatatan pendapatan telemedicine sehingga telemedicine lebih terlihat perananya dalam meningkatkan kinerja rumah sakit.
As a response to the COVID-19 pandemic, Hermina Hospital Group in 2020 had implemented a telemedicine service known as Halo Hermina; however, the effectiveness of this service remains unknown. The aim of this study is to analyze the effectiveness of telemedicine services in Hermina Hospital Group. This study is conducted in 2022 on 680 subjects consist of 212 patient, 239 staff and 229 management, using a quantitative approach and a cross-sectional design. The results of this study shows that the telemedicine services using Halo Hermina application was deemed effective by 94% of patients, 88% of hospital employees, and 91% of management staffs. Bivariate analysis showed that variables significantly associated with effectiveness were internal business process, learning and growth, customer as well as finance, perceived usefulness, attitude toward using, and behavioral intention to use. Multiple regression model showed that attitude toward using, behavioral intention to use, learning and growth, as well as customer had significant association with effectiveness of telemedicine. Variables related to balanced scorecard (BSC) in the form of internal processes learning & growth, and finance have a determination coefficient of 32,9 % for hospital management, all with p values of <0.05. Variables related to technology acceptance model (TAM) in the forms of attitude towards using and behavioral intent to use have determination coefficient of 58,4 % and 49.8% for patients and employees, respectively. The hospital may use a TAM- and BSC-based approach to increase the effectiveness of telemedicine service with the Halo Hermina application. To increase the use of the Halo Hermina application, Hermina Hospital Group should improve the application in order to make it more user-friendly, in addition to gradually improve the digitalization of healthcare services including the recording of revenues from telemedicine, in order to more prominently view the impact of telemedicine services to the hospital?s performance.
Read More
As a response to the COVID-19 pandemic, Hermina Hospital Group in 2020 had implemented a telemedicine service known as Halo Hermina; however, the effectiveness of this service remains unknown. The aim of this study is to analyze the effectiveness of telemedicine services in Hermina Hospital Group. This study is conducted in 2022 on 680 subjects consist of 212 patient, 239 staff and 229 management, using a quantitative approach and a cross-sectional design. The results of this study shows that the telemedicine services using Halo Hermina application was deemed effective by 94% of patients, 88% of hospital employees, and 91% of management staffs. Bivariate analysis showed that variables significantly associated with effectiveness were internal business process, learning and growth, customer as well as finance, perceived usefulness, attitude toward using, and behavioral intention to use. Multiple regression model showed that attitude toward using, behavioral intention to use, learning and growth, as well as customer had significant association with effectiveness of telemedicine. Variables related to balanced scorecard (BSC) in the form of internal processes learning & growth, and finance have a determination coefficient of 32,9 % for hospital management, all with p values of <0.05. Variables related to technology acceptance model (TAM) in the forms of attitude towards using and behavioral intent to use have determination coefficient of 58,4 % and 49.8% for patients and employees, respectively. The hospital may use a TAM- and BSC-based approach to increase the effectiveness of telemedicine service with the Halo Hermina application. To increase the use of the Halo Hermina application, Hermina Hospital Group should improve the application in order to make it more user-friendly, in addition to gradually improve the digitalization of healthcare services including the recording of revenues from telemedicine, in order to more prominently view the impact of telemedicine services to the hospital?s performance.
B-2298
Depok : FKM-UI, 2022
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
☉
Wily Kurniady; Pembimbing: Ede Surya Darmawan; Penguji: Adang Bachtiar, Puput Oktamianti, Finna E. Indriany, Dwi Putri Piandani
Abstrak:
Read More
Pandemi virus COVID-19 sejak akhir Desember 2019 masih memberikan dampak yang luar biasa hingga saat ini, dimana semua harus menegakkan protokol kesehatan yang ketat termasuk membatasi kontak fisik dan menjaga jarak antar manusia. Salah satu cara yang disarankan oleh PB IDI agar tetap dapat merawat pasien atau keluarga pasien yang membutuhkan adalah dengan cara telemedicine. Penelitian ini bertujuan untuk menganalisis efektivitas pelayanan telemedicine di Siloam Hospitals Bogor guna memenuhi kebutuhan pasien atau keluarganya. Penelitian ini menggunakan metode kuantitatif dengan studi potong lintang,yang dilakukan pada bulan desember tahun 2020. hasil penelitian didapatkan bahwa persepsi terhadap kualitas pelayanan dan fungsi aplikasi mobile tidak memberikan pengaruh terhadap peningkatan efektivitas pelayanan telemedicine, tetapi persepsi terhadap pengiriman obat pulang dan kelancaran saat pelayananlah yang memberikan efek yang bermakna terhadap peningkatan efektivitas pelayanan telemedicine. efektivitas pelayanan yang baik juga terbukti memberikan kepuasan kepada pasien yang menerima pelayanan telemedicine. pelayanan ini bisa menjadi lebih baik dengan cara melakukan pengembangan terhadap aplikasi mobile untuk lebih terintegrasi dan mempertahankan pelayanan pengantaran obat pulang serta kelancaran dalam pelayanan telemedicine
The COVID-19 virus pandemic since the end of December 2019 has had a tremendous impact and has not been resolved to date. Health protocols must be implemented properly including limiting physical contact and maintaining human distance between human to reduce the spread of the COVID-19. Indonesian Doctors Association advised hospitals to still be able to provide health care to patients who need health services. One way that is considered safe is through teleconsultation. This study aims to analyze the effectiveness of telemedicine services at Siloam Hospitals Bogor to fulfill of patients and their families needs. The research method used quantitative method with cross sectional study, conducted in December 2020. The results showed that perceptions of service quality and function of mobile applications did not have an effect on increasing the effectiveness of telemedicine services, but the perception of drug delivery and successful of telemedicine service had a significant effect on increasing the effectiveness of telemedicine services. the effectiveness of service is also proven to provide satisfaction to patients who receive telemedicine services. This service can be better by developing a mobile application to be more integrated and maintaining drug delivery and successful of telemedicine service
B-2196
Depok : FKM-UI, 2021
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
☉