Ditemukan 6 dokumen yang sesuai dengan query :: Simpan CSV
Wening Sukmawati; Pembimbing: Hadi Pratomo; Penguji: Evi Martha, Toha Muhaimin, Baby Jim Aditya
Abstrak:
Latar Belakang: Di Indonesia, total populasi narapidana wanita meningkat dari tahun 2000 sebanyak 1.807 orang menjadi 6.876 orang pada tahun 2016 (Walmsey, 2016). Sebanyak 58% lapas di Indonesia mengalami overcrowded (Indana, 2016). Overcrowded tersebut menyebabkan persebaran penyakit menjadi lebih cepat, sehingga berdampak pada kualitas pelayanan kesehatan di Lapas (Ditjenpas, 2017). Tujuan penelitian : Mengetahui faktor-faktor yang berhubungan dengan persepsi WBP terhadap kualitas pelayanan kesehatan di Lapas Perempuan Klas IIA Bandung tahun 2017. Metode penelitian: Kuantitatif dengan desain cross sectional. Pengambilan sampel menggunakan simple random sampling. Pengambilan data menggunakan kuesioner. Hasil penelitian: Faktor internal yang berhubungan dengan persepsi kualitas pelayanan kesehatan, yaitu: pengalaman pelayanan kesehatan (p=0,038, POR=2,430), pendidikan (p=0,016, POR=2,676), dan motivasi memperoleh pelayanan kesehatan (p=0,031, POR=2,396) dan faktor eksternal yang berhubungan dengan persepsi kualitas pelayanan kesehatan yaitu pekerjaan (p=0,044, POR=2,380). Faktor paling dominan yang berhubungan dengan persepsi kualitas pelayanan kesehatan adalah pendidikan. Kesimpulan: Faktor yang berhubungan dengan persepsi kualitas pelayanan kesehatan antara lain: pengalaman, pendidikan,motivasi dan pekerjaan. Saran: Meningkatkan kerja sama lintas sektoral dengan melibatkan dinas kesehatan dan dinas sosial untuk meningkatkan kualitas pelayanan kesehatan. Kata kunci: Persepsi, Kualitas Pelayanan Kesehatan Background: In Indonesia, the number of female prisoners population increased from 2000 to 1.807 people to 6.876 in 2016 (Walmsey, 2016). 58% of prisons in Indonesia are over crowded (Indana, 2016). More density of the disease spread becomes faster, thus impacting the quality of health services in prisons (Ditjenpas, 2017). Objective: To know factors related to perception of prisoner to health service quality in Women Prison Class IIA Bandung 2017. Method : The type of this research was a quanitative. This study design was cross sectional study involving sample of 122 respondents, it was using simple random sampling. Data collection using questionnaires. Result: There are Internal factors related to perception of health service quality, that is: health service experience (p = 0,038, POR = 2,430), education (p = 0,016, POR = 2,676), and motivation to get health service (p = 0,031, = 2,396) and external factors related to the perception of health service quality that is work (p = 0,044, POR = 2,380). The most dominant factor related to the perception of quality of health service is education. Conclusion: Factors related to the perception of quality of health services: experience, education, motivation and work. Suggestion: Increase cross-sectoral cooperation by involving health offices and social services to improve the quality of health services. Keywords: Perception, Quality of Health Services
Read More
T-5085
Depok : FKM-UI, 2017
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
☉
Amelia Rahayu; Pembimbing: Ede Surya Darmawan; Penguji: Adang Bachtiar, Amal Chalik Sjaaf
Abstrak:
Read More
Mutu Pelayanan Kesehatan merupakan standar layanan kesehatan untuk individu dan masyarakat yang dapat meningkatkan luaran kesehatan yang optimal. Indikator Nasional Mutu digunakan sebagai tolak ukur dalam mengukur mutu pelayanan kesehatan. Harapan pasien untuk mendapatkan mutu pelayanan yang baik dapat diberikan oleh dokter yang bertugas ketika melayani pasien yang mampu menerapkan kepemimpinan klinis dengan baik. Penelitian ini bertujuan untuk mengetahui hubungan domain-domain kepemimpinan klinis dokter terhadap mutu layanan kesehatan di rumah sakit. Penelitian ini dilakukan dengan metode survei dengan pendekatan kuantitatif. Penelitian dilakukan pada 42 orang dokter umum dan spesialis dengan kuesioner kepemimpinan klinis dokter. Sedangkan mutu layanan kesehatan di Rumah Sakit Izza dilihat pada capaian indikator nasional mutu rumah sakit. Terdapat 5 domain dengan masing-masing 8 dimensi pada kepemimpinan klinis dan 12 indikator nasional mutu yang dianalisis dari 13 total indikator nasional mutu. Pada penelitian ini didapatkan 2 domain kepemimpinan klinis yang berhubungan dengan mutu layanan kesehatan di rumah sakit, yaitu domain kualitas personal dan peningkatan pelayanan. Tiga domain lainnya, yaitu Kerja sama dengan sejawat dan interprofesi, pengelolaan pelayanan, dan penentuan arah pelayanan tidak berhubungan terhadap mutu layanan kesehatan di rumah sakit
Quality of Health Services is a standard of health services for individuals and communities that can improve optimal health outcomes. National quality indicators are used as benchmark in measuring the quality of health services. Patient expectations for good quality of service can be provided by the doctor on duty when serving patients who are able to apply clinical leadership well. This study aims to determine the relationship of physician clinical leadership domains to the quality of health services in hospitals. This study was conducted using a survey method with a quantitative approach. The study was conducted on 42 general practitioners and specialists with a physician clinical leadership questionnaire. While the quality of health services at Izza Hospital is seen in the achievement of national indicators of hospital quality. There are 5 domains with 8 dimensions each in clinical leadership and 12 national quality indicators analyzed from 13 total national quality indicators. In this study, 2 domains of clinical leadership were found to be related to the quality of health services in the hospital, namely the domains of personal quality and service change. The other three domains, namely Collaboration with peers and interprofessionals, managing service, and setting direction are not related to the quality of health services in hospitals.
B-2367
Depok : FKM-UI, 2023
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
☉
Chandra Wirawan; Pembimbing: Adang Bachtiar; Penguji: Puput Oktamianti, Robiana Modjo, Hermain, Zelvy Emmelya Sundari
Abstrak:
For hospital patients, quality health services are not only felt by recovering from physical illness but also regarding patient satisfaction with the attitudes, knowledge and skills of health workers in providing services and the availability of adequate facilities and infrastructure. Patients will be satisfied if the service they receive at least equals or exceeds patient expectations. Meanwhile, the patient feels dissatisfied if the service he receives does not match the patient's expectations. Based on the achievement data of quality indicators at Bakti Timah Mentok Hospital in 2022, there are several quality indicators that have not reached the target. In addition, the number of JKN patient visits at the outpatient installation at Bakti Timah Mentok Hospital in 2020-2022 has also decreased. The purpose of this study was to describe patient satisfaction and interest in revisiting JKN patients at the outpatient installation at Bakti Timah Mentok Hospital in 2023. The study design was cross sectional with a sample size of 120 people. Statistical analysis using Chi Square test or Fisher Exact test. Based on statistical tests to see the relationship between the characteristics of the respondents and the interest in repeat visits, it was found that all of the characteristics of the respondents had p value > 0.05, which means that there was no significant relationship between the characteristics of the respondents and the interest in repeat visits. While the results of statistical tests between respondents' satisfaction on the Tangibles dimension and intention to revisit, it is known that p value > 0.05, which means that there is no significant relationship between respondent's satisfaction on the Tangibles dimension and intention to revisit. And the results of statistical tests between respondents' satisfaction on the dimensions of Reliability, Responsiveness, Assurance and Empathy with interest in repeat visits are known to be p value ≤ 0.05, which means that there is a significant relationship between respondents' satisfaction in the dimensions of Reliability, Responsiveness, Assurance and Empathy with interest in repeat visits. The relationship between patient satisfaction as a whole resulted in p value ≤ 0.05, which means that there is a significant relationship between patient satisfaction and interest in repeat visits. The results of the mapping of service elements in the Cartesian diagram show that 5 (five) service elements are in quadrant A, which means they are a top priority for improvement efforts. The five elements of service are the condition of the patient's waiting room, the availability of medical devices, the availability of types of laboratory examinations, the availability of drugs in the hospital pharmacy installation and the presence of doctors according to the service schedule. Therefore, the Bakti Timah Mentok Hospital must pay more attention to service elements that have not provided maximum satisfaction to patients.
Read More
Bagi pasien rumah sakit, pelayanan kesehatan yang berkualitas tidak hanya dirasakan dengan sembuhnya dari penyakit secara fisik namun juga menyangkut kepuasan pasien terhadap sikap, pengetahuan dan keterampilan tenaga kesehatan dalam memberikan pelayanan serta tersedianya sarana dan prasarana yang memadai. Pasien akan puas apabila layanan yang diterimanya setidaknya sama atau melampaui harapan pasien. Sedangkan pasien merasa tidak puas apabila layanan yang diterimanya tidak sesuai dengan harapan pasien. Berdasarkan data capaian indikator mutu di Rumah Sakit Bakti Timah (RSBT) Mentok Tahun 2022, terdapat beberapa indikator mutu yang belum mencapai target. Selain itu angka kunjungan pasien JKN di instalasi rawat jalan RSBT Mentok Tahun 2020-2022 juga mengalami penurunan. Tujuan penelitian ini adalah untuk mengetahui gambaran kepuasan pasien dan gambaran minat kunjungan ulang pada pasien JKN di instalasi rawat jalan RSBT Mentok Tahun 2023. Desain penelitian ini adalah Cross Sectional dengan jumlah sampel sebanyak 120 orang. Analisis statistik menggunakan uji Chi Square atau uji Fisher Exact. Berdasarkan uji statistik untuk melihat hubungan karakteristik responden dengan minat kunjungan ulang didapat hasil seluruh karakteristik responden memiliki p value > 0,05 yang artinya tidak ada hubungan yang signifikan antara karakteristik responden dengan minat kunjungan ulang. Sedangkan hasil uji statistik antara kepuasan responden pada dimensi Tangibles dengan minat kunjungan ulang diketahui p value > 0,05 yang artinya tidak ada hubungan yang signifikan antara kepuasan responden pada dimensi Tangibless dengan minat kunjungan ulang. Dan hasil uji statistik antara kepuasan responden pada dimensi Reliability, Responsiveness, Assurance dan Emphaty dengan minat kunjungan ulang diketahui p value ≤ 0,05 yang artinya ada hubungan yang signifikan antara kepuasan responden pada dimensi Reliability, Responsiveness, Assurance dan Emphaty dengan minat kunjungan ulang. Hubungan kepuasan pasien secara keseluruhan didapat hasil p value ≤ 0,05 yang artinya ada hubungan yang signifikan antara kepuasan pasien dengan minat kunjungan ulang. Hasil pemetaan unsur pelayanan pada diagram Kartesius didapat hasil 5 (lima) unsur pelayanan berada pada kuadran A yang artinya menjadi prioritas utama untuk dilakukan upaya perbaikan. Kelima unsur pelayanan tersebut yaitu kondisi ruang tunggu pasien, ketersediaan alat kesehatan, ketersediaan jenis pemeriksaan di laboratorium, ketersediaan obat di instalasi farmasi rumah sakit dan kehadiran dokter sesuai jadwal pelayanan. Oleh karena itu pihak RSBT Mentok harus lebih memperhatikan unsur-unsur pelayanan yang belum memberikan kepuasan maksimal kepada pasien.
For hospital patients, quality health services are not only felt by recovering from physical illness but also regarding patient satisfaction with the attitudes, knowledge and skills of health workers in providing services and the availability of adequate facilities and infrastructure. Patients will be satisfied if the service they receive at least equals or exceeds patient expectations. Meanwhile, the patient feels dissatisfied if the service he receives does not match the patient's expectations. Based on the achievement data of quality indicators at Bakti Timah Mentok Hospital in 2022, there are several quality indicators that have not reached the target. In addition, the number of JKN patient visits at the outpatient installation at Bakti Timah Mentok Hospital in 2020-2022 has also decreased. The purpose of this study was to describe patient satisfaction and interest in revisiting JKN patients at the outpatient installation at Bakti Timah Mentok Hospital in 2023. The study design was cross sectional with a sample size of 120 people. Statistical analysis using Chi Square test or Fisher Exact test. Based on statistical tests to see the relationship between the characteristics of the respondents and the interest in repeat visits, it was found that all of the characteristics of the respondents had p value > 0.05, which means that there was no significant relationship between the characteristics of the respondents and the interest in repeat visits. While the results of statistical tests between respondents' satisfaction on the Tangibles dimension and intention to revisit, it is known that p value > 0.05, which means that there is no significant relationship between respondent's satisfaction on the Tangibles dimension and intention to revisit. And the results of statistical tests between respondents' satisfaction on the dimensions of Reliability, Responsiveness, Assurance and Empathy with interest in repeat visits are known to be p value ≤ 0.05, which means that there is a significant relationship between respondents' satisfaction in the dimensions of Reliability, Responsiveness, Assurance and Empathy with interest in repeat visits. The relationship between patient satisfaction as a whole resulted in p value ≤ 0.05, which means that there is a significant relationship between patient satisfaction and interest in repeat visits. The results of the mapping of service elements in the Cartesian diagram show that 5 (five) service elements are in quadrant A, which means they are a top priority for improvement efforts. The five elements of service are the condition of the patient's waiting room, the availability of medical devices, the availability of types of laboratory examinations, the availability of drugs in the hospital pharmacy installation and the presence of doctors according to the service schedule. Therefore, the Bakti Timah Mentok Hospital must pay more attention to service elements that have not provided maximum satisfaction to patients.
T-6771
Depok : FKM-UI, 2023
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
☉
Devina Nafis Alodia; Pembimbing: Vetty Yulianty Permanasari; Penguji: Wachyu Sulistiadi, Novita Dwi Istanti
Abstrak:
Pelayanan kesehatan berkualitas merupakan komponen esensial dalam mewujudkan masyarakat sehat dan sejahtera, dengan rumah sakit sebagai fasilitas utama dalam menyediakan layanan medis yang efektif dan efisien. Berdasarkan Undang-Undang No. 17 Tahun 2023, rumah sakit diharuskan untuk terus meningkatkan mutu pelayanan baik secara internal maupun eksternal melalui berbagai indikator. Salah satu alat evaluasi penting dalam peningkatan mutu ini adalah Indikator Nasional Mutu (INM), yang digunakan untuk menilai capaian mutu pelayanan di berbagai fasilitas kesehatan. Meskipun INM berperan besar dalam memperbaiki kualitas layanan dan efisiensi biaya, capaian INM di rumah sakit Indonesia masih mengalami kendala, terutama terkait kepatuhan dan infrastruktur yang belum merata. Penelitian ini bertujuan untuk menganalisis capaian INM rumah sakit di Indonesia pada Juni 2024 berdasarkan status kepemilikan, kelas rumah sakit, jenis pelayanan, dan wilayah regional. Metode yang digunakan adalah penelitian potong lintang dengan analisis data sekunder dari basis data Kementerian Kesehatan Indonesia. Hasil penelitian menunjukkan rumah sakit pemerintah dan swasta memiliki perbedaan signifikan dalam beberapa indikator, dengan rumah sakit pemerintah cenderung lebih unggul. Rumah sakit kelas A dan B memiliki capaian lebih baik dibandingkan kelas C dan D, namun tantangan terkait terhadap waktu tanggap operasi sesarea emergensi dan waktu tunggu rawat jalan masih ada, terutama di kelas rendah. Capaian mutu rumah sakit di wilayah Jawa dan Bali lebih baik dibandingkan Indonesia Timur, hal ini dipengaruhi oleh kesenjangan sumber daya dan infrastruktur.
Quality healthcare services are essential for achieving a healthy and prosperous society, with hospitals playing a central role in delivering effective and efficient medical care. According to Law No. 17 of 2023, hospitals are required to continually improve the quality of their services both internally and externally through various indicators. One of the key tools for evaluating quality improvement is the National Health Service Quality Indicators (INM), which assess the performance of healthcare facilities. While INM plays a critical role in enhancing service quality and cost-efficiency, the achievments of INM in Indonesian hospitals faces challenges, particularly related to compliance and uneven infrastructure. This study aims to analyze the achievements of the National Hospital Quality Indicators (INM) in Indonesian hospitals as of June 2024, based on ownership status, hospital class, service type, and regional location. The study uses a cross-sectional design with secondary data analysis sourced from the Ministry of Health of Indonesia’s database. The findings reveal significant differences between government and private hospitals in several indicators, with government hospitals generally performing better. Hospitals in class A and B achieved better quality outcomes compared to those in class C and D, although challenges remain in emergency cesarean section response times and outpatient wait times, particularly in lower-class hospitals. Furthermore, hospitals in the Java and Bali regions demonstrated better quality outcomes compared to those in Eastern Indonesia, with disparities in resources and infrastructure being key influencing factors.
Read More
Quality healthcare services are essential for achieving a healthy and prosperous society, with hospitals playing a central role in delivering effective and efficient medical care. According to Law No. 17 of 2023, hospitals are required to continually improve the quality of their services both internally and externally through various indicators. One of the key tools for evaluating quality improvement is the National Health Service Quality Indicators (INM), which assess the performance of healthcare facilities. While INM plays a critical role in enhancing service quality and cost-efficiency, the achievments of INM in Indonesian hospitals faces challenges, particularly related to compliance and uneven infrastructure. This study aims to analyze the achievements of the National Hospital Quality Indicators (INM) in Indonesian hospitals as of June 2024, based on ownership status, hospital class, service type, and regional location. The study uses a cross-sectional design with secondary data analysis sourced from the Ministry of Health of Indonesia’s database. The findings reveal significant differences between government and private hospitals in several indicators, with government hospitals generally performing better. Hospitals in class A and B achieved better quality outcomes compared to those in class C and D, although challenges remain in emergency cesarean section response times and outpatient wait times, particularly in lower-class hospitals. Furthermore, hospitals in the Java and Bali regions demonstrated better quality outcomes compared to those in Eastern Indonesia, with disparities in resources and infrastructure being key influencing factors.
S-11812
Depok : FKM UI, 2025
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
☉
Belinda Hana Miranda; Pembimbing: Septiara Putri; Penguji: Adang BachtiarEvi Christina Br. Sitepu.
Abstrak:
Read More
Dalam rangka mendukung Transformasi Layanan Rujukkan, Kementerian Kesehatan melaksanakan Transformasi Akreditasi Rumah Sakit. Hal ini menjadi salah satu upaya Kementerian Kesehatan untuk mewujudkan pelayanan kesehatan yang bermutu. Namun, masih terdapat kendala dalam akreditasi yaitu pada pembinaan survei akreditasi, pre dan pasca survei. Melihat mutu pelayanan Kesehatan di Indonesia yang terus berkembang dan memerlukan peningkatan, maka perlu diketahui upaya apa saja yang dikerahkan oleh pemerintah untuk mewujudkan pelayanan kesehatan yang bermutu. Tujuan dari penelitian ini adalah untuk mengetahui Gambaran Upaya Percepatan Penyelenggaraan Akreditasi di Rumah Sakit di Indonesia oleh Kementerian Kesehatan RI. Metodologi penelitian yang digunakan ialah penelitian kualitatif dengan metode wawancara mendalam. Validasi data dilakukan melalui triangulasi sumber yang mencakup wawancara dengan berbagai informan, serta triangulasi metode dengan telaah dokumen serta observasi. Hasil dari penelitian ini ialah Upaya Percepatan Penyelenggaraan Akreditasi melibatkan Sumber Daya Manusia mulai dari Menteri, Ketua Tim, Staff, yang memiliki kompetensi sarjana kesehatan maupun tidak dengan catatan memiliki pengalaman di fasyankes. Anggaran yang digunakan bersumber dari APBN & APBD. Pedoman utama dalam percepatan ini ialah Standar Akreditasi yang memberikan efektivitas dari segi substansi, tarif, dan metode penyelenggaraan Survei. Pencatatan dan pelaporan terintegrasi melalui Sistem Informasi Akreditasi Rumah Sakit (SINAR). Permasalahan terdapat pada keterbatasan SDM, pengajuan anggaran, serta ruangan untuk konsultasi. Namun capaian Rumah Sakit terakreditasi per Desember 2022 sudah tinggi yaitu 82% dari 100% target Rencana Pembangunan Jangka Menengah (2020-2024).
In order to support Referral Service Transformation, the Ministry of Health implements Hospital Accreditation Transformation. It's become one of the efforts of the Ministry of Health to provide quality health services. However, there are still obstacles in accreditation, namely in the development of accreditation surveys, pre, and post-surveys. Seeing the quality of health services in Indonesia which continues to grow and requires improvement, it is necessary to know what efforts are being made by the government to realize quality health services. The purpose of this study is to find out the description of efforts to accelerate the implementation of accreditation in hospitals in Indonesia by the Indonesian Ministry of Health. The research methodology used is qualitative research using in-depth interviews. Data validation was carried out through source triangulation, which included interviews with various informants and method triangulation by document review and observation. The results of this study are Efforts to Accelerate the Implementation of Accreditation involving Human Resources starting from Ministers, Team Leaders, Staff, who have a competency degree in health or not with a record of having experience in health facilities. The funding is sourced from APBN & APBD. The primary guideline in this acceleration is the Accreditation Standards which provide effectiveness in terms of substance, rates and methods of conducting Surveys. Integrated recording and reporting through the Hospital Accreditation Information System (SINAR). The problem lies in the limited human resources, submission of submissions, and the council for consultation. However, the achievements of accredited hospitals as of December 2022 are already high, namely 82% of the 100% target of the Medium Term Development Plan (2020-2024).
S-11221
Depok : FKM-UI, 2023
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
☉
Hermansyah Pattyranie; Pembimbing: Helen Andriani; Penguji: Masyitoh, Trimartani, Ahmad Qoyyim
Abstrak:
Read More
Emergency boarding time merupakan indikator penting dalam menilai efisiensi dan responsivitas layanan di Instalasi Gawat Darurat (IGD) rumah sakit. Istilah ini merujuk pada jeda waktu antara keputusan dokter untuk merawat pasien secara inap hingga pasien benar-benar dipindahkan ke ruang perawatan. Penelitian kualitatif ini bertujuan mengkaji fenomena Emergency boarding time di Rumah Sakit Unimedika Setu Bekasi dari perspektif pasien dan tenaga kesehatan. Pengumpulan data dilakukan melalui wawancara mendalam terhadap lima pasien dan lima tenaga kesehatan, meliputi dokter, perawat, serta staf administrasi. Hasil penelitian menunjukkan bahwa sebagian besar pasien mengalami waktu tunggu yang cukup lama, yakni lebih dari 120 menit, yang melebihi standar waktu Emergency boarding time rumah sakit sebesar 65 menit. Berbagai faktor internal teridentifikasi sebagai penyebab utama, antara lain keterbatasan kamar rawat inap, lamanya pemeriksaan penunjang, kurangnya tenaga kerja, serta kendala administratif. Kondisi ini berdampak negatif terhadap kesehatan fisik dan mental pasien serta menurunkan kualitas dan keselamatan pelayanan di IGD. Para informan mengusulkan beberapa perbaikan, seperti optimalisasi alur kerja, peningkatan koordinasi antar unit, pemanfaatan sistem informasi kesehatan, dan pelatihan sumber daya manusia. Temuan ini menekankan pentingnya penerapan strategi sistemik dan berkelanjutan guna memperpendek Emergency boarding time dan meningkatkan mutu layanan darurat. Hasil penelitian ini diharapkan dapat menjadi referensi bagi pengambil kebijakan dalam menyusun kebijakan operasional yang lebih efektif dan berorientasi pada keselamatan pasien.
Emergency boarding time serves as a vital metric in assessing the effectiveness and responsiveness of hospital emergency departments. Defined as the interval between a physician’s decision for inpatient admission and the patient’s transfer to a hospital ward, emergency boarding time plays a crucial role in patient safety and service efficiency. This qualitative research explores the emergency boarding time phenomenon at Unimedika Setu Bekasi Hospital through the viewpoints of both patients and healthcare professionals. Data were gathered using in-depth interviews involving five patients and five health workers, including medical, nursing, and administrative staff. The study revealed that the majority of patients experienced extended boarding times surpassing 120 minutes—almost double the institution’s benchmark of 65 minutes. Several internal factors were identified, such as limited inpatient room availability, lengthy diagnostic procedures, insufficient human resources, and administrative delays. These prolonged waiting times were reported to negatively affect both the physical and psychological conditions of patients while also compromising the overall quality and safety of emergency care. Respondents proposed actionable improvements, including better workflow management, enhanced coordination among departments, investment in health information systems, and comprehensive training for staff. The findings emphasize the importance of developing systemic and sustainable strategies to reduce emergency boarding time and enhance emergency service outcomes. This study is intended to inform hospital administrators and policymakers in devising more effective operational policies that ensure timely admissions and higher standards of care in emergency settings.
B-2555
Depok : FKM-UI, 2025
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
☉