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Persaingan antar rumah sakit memberikan pengaruh dalam manajemen rumah sakit baik milik pemerintah, swasta dan asing dengan tujuan akhir adalah untuk meningkatkan pelayanan Sarana pelayanan kesehatan di era globalisasi ini, berupaya meningkatkan kualitas jasa yang ditawarkan kepada masyarakat. Hal ini disebabkan karena kualitas jasa dapat digunakan sebagai alat untuk mencapai keunggulan kompetitif.
Pelayanan farmasi di rumah sakit merupakan suatu bagian atau fasilitas di rumah sakit. Unit farmasi adalah salah satu revenue center di rumah sakit dimana mempunyai pengaruh besar terhadap pendapatan rumah sakit. Kinerja layanan unit farmasi dapat diukur dari lamanya waktu tunggu pelayanan dalam proses penyiapan obat sesuai resep dokter.
Penelitian ini bertujuan untuk mengetahui penyebab ketidak berhasilan pencapaian Key Performance Indikator (KPI) unit farmasi rawat jalan,melakukan pengembangan standar yang dibutuhkan, mengidentifikasi gap analysis yang ada dan membuat action plan guna peningkatan kualitas pelayanan.
Penelitian ini bersifat deskriptif, dengan pendekatan kuantitatif dan kualitatif secara pengamatan (observasional), telaah dokumen dan wawancara mendalam. Teknik penelitian ini adalah teknik triangulasi data, guna penguatan informasi-informasi dengan beberapa cara untuk mengurangi bias yang ada.
asil penelitian ini menunjukkan tren jumlah resep yang masuk pada hari, shift dan jam tertentu, dimana berguna untuk pengaturan komposisi staf yang ada. Selain itu penelitian ini menunjukkan adanya ketidak efisen an waktu proses pada tahap penerimaan resep dan penyerahan resep. Dan penelitian ini menyarankan adanya pengitungan ulang terhadap pola ketenaan unit farmasi rawat jalan.
Competition among hospitals provide hospital management influence in both government-owned, private and foreign with the ultimate goal is to improve health care facilities in this era of globalization, working to improve the quality of services offered to the public. This is because the quality of service can be used as a tool to achieve competitive advantage.
Pharmacy services in hospitals is a part of the hospital or facility. Pharmaceutical unit is one revenue center at the hospital, which had a major impact on hospital revenue. Pharmaceutical unit service performance can be measured by the length of the waiting time in the service of the process of preparing the drug as prescribed.
This study aims to determine the cause of the unsuccessful achievement of Key Performance Indicators (KPI) outpatient pharmacy unit, to develop the required standards, identifying a gap analysis of existing and create action plan to improve the quality of care.
This is a descriptive study, with quantitative and qualitative approaches in the observations (observational), document review and in-depth interviews. This research technique is the technique of triangulation of data, in order to strengthen the information in several ways to reduce the bias that exists.
Results of this study show a trend in the number of prescriptions coming days, shifts and hours specified, which is useful for setting the composition of existing staff. Moreover this study showed a lack of time efisen an admission process at the stage of recipes and recipe submission. And this study suggests a re-calculation of the pattern ketenaan outpatient pharmacy unit.
Kata kunci : internalisasi, nilai-nilai syariah, implementasi, standar pelayanan
Sharia Minimum Service Standards (SPM) and Sharia Compulsory Quality Indicators are the core services of patients at the Sharia Hospital. The service standards must be attained to the achievement target. The purpose of this study is to analyze the factors that influence the internalization of Islamic values that had an impact on the implementation of sharia service standards. This study used a mix methods with quantitative data analyzed using SEM (Structural Equation Model) and qualitative data. The results of the study indicated that Islamic values in the implementers of Nur Hidayah Hospital have been internalized well and have an impact on the implementation of sharia service standards. Internalization of Islamic values was strongly influenced by external factors i.e organizational culture that was formed by organizational strategy and spiritual leadership. The internal factors of implementers such as motivation and altruistic had a little influence. Strategies need to be formulated for human resource recruitment qualifications and the participation of all levels management to contribute to the internalization of Islamic values.
Keywords : internalization, sharia values, implementation, service standards
Minimum Standard Services (MSS) can be used as an indicator to cover citizen’s rights of essential health service. Furthermore, MSS in women’s labour is expected to be in a certain quality and quantity standards to reduce MMR. Rawamerta Public Health centre reported in 2019, 77.9% and 68.95% achievement in K1 and K4, respectively. These figures are well below the acceptance target of 100%. This study aims to analyze the quality of SPM implementation in Antenatal services at Rawamerta Public Health Center with qualitative methods in concordance with Donabedian’s quality evaluation theory. Research informants were determined by purposive and snowballing sampling. Data collection performed with in-depth interviews, observations, and document reviews. Data analysis was performed descriptively and converted to a narrative. Rawamerta’s structure, process, and outcome to achieve MSS were evaluated. It is found that Rawamerta Public Health Center quality is still below the MSS standards.
Permasalahan jenis, jumlah, kualifikasi dan distribusi tenaga kesehatan merupakan permasalahan ketenagaan yang sering dihadapi dalam pelayanan kesehatan khususnya di Daerah Tertinggal Perbatasan dan Kepulauan (DTPK). Penerapan dan pencapaian indikator kinerja Standar Pelayanan Minimal (SPM) Kesehatan sangat berkaitan dengan ketersediaan tenaga kesehatan. Penelitian ini menggunakan pendekatan kuantitatif yang bertujuan untuk mengetahui faktor penentu terhadap kelengkapan program wajib Puskesmas dan rata-rata capaian indikator kinerja SPM Kab/Kota di DTPK, variabel yang diteliti meliputi faktor tenaga kesehatan (jumlah dan jenis), kelengkapan program wajib Puskesmas dan rata-rata capaian indikator kinerja SPM Kab/Kota tahun 2011. Hasil analisis didapat bahwa faktor penentu kelengkapan program ialah ketersediaan tenaga dokter dan faktor penentu untuk rata-rata capaian indikator kinerja SPM Kab/Kota ialah kelengkapan program wajib Puskesmas.
Problems of the type, number, qualifications and distribution of health workers is a problem frequently encountered in workforce health services, especially in Disadvantaged Areas Border and Islands (DTPK). Implementation and achievement of performance indicators health minimum service standards (SPM) is very related to the availability of health personnel. This study uses a quantitative approach that aims to identify the determinants of the completeness of compulsory health center program and the average achievement of performance indicators SPM District/City in DTPK, variable factors examined included health workers (number and type), the completeness of compulsory health center and flat-average achievement of performance indicators SPM District/City in 2011. Analysis results obtained that the determining factor is the completeness of the program and the availability of doctors deciding factor for the average achievement of performance indicators SPM District/City Health Center is required to complete the program.
