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Kepuasan pasien adalah salah satu indikator untuk mengukur mutu pelayanan di rumah sakit. Kepuasan pasien yang rendah menggambarkan ketidak-sesuaian persepsi antara pasien dan penyedia layanan. Keadaan ini dapat mendatangkan image yang kurang baik terhadap suatu tempat pelayanan kesehatan, khususnya milik pemerintah yang selama ini sering dianggap berkualitas rendah. Penelitian ini bertujuan mcmperoleh gambaran tentang tingkat kepuasan pasien di ruang rawat Inap RSU Raden Mattaher Jambi sesuai dengan karakteristik dan kelas perawatan pasien terhadap pelayanan rawat Inap. Pengukuran tingkat kepuasan dilakukan terhadap 100 responden dari berbagai tingkatan kelas dan ruang perawatan melalui pengisian kuesioner secara self administered. Jenis penelitian adalah cross sectional. Menggunakan data primer dengan analisa univariat, bivariat, multivariat dan tingkat kesesuaian antara harapan dan kenyataan tentang pelayanan yang diterima pasien di ruang rawat Inap yang tergambar dalam importance performance analysis. Hasil penelitian menunjukkan proporsi pasien yang puas terhadap pelayanan rawat Inap sebesar 67% dan yang tidak puas 33%. Dari aspek pelayanan rawat Inap, proporsi pasien yang puas terhadap pelayanan dokter 49%, pelayanan perawat 47%, pelayanan makanan/menu 28%, fasilitas perawatan 06% dan lingkungan perawatan 41%. Karakteristik pasien yang mempunyai hubungan signifikan (p 0,030) dan mempunyai pengaruh yang dominan (p=0,015 dan p-wa1d 0,019) dengan tingkat kepuasan pasien adalah pekerjaan. Rata-rata harapan pasien adalah 3,43 dan rata-rata kenyataan yang diterima pasien adalah 2,98 dengan tingkat kesesuaian 86,88%. Belum ditemukan faktor-faktor yang menjadi prioritas utama (kuadran A) yang menjadi kelemahan dalam pelayanan rawat Inap di RSU Raden Mattaher Jambi dan terdapat 9 faktor yang perlu dipertahankan dan ditingkatkan keberadaannya (kuadran B) sebagai kekuatan yang dimiliki rumah sakit. Hasil diatas menunjukkan bahwa tingkat kepuasan pasien terhadap pelayanan rawat Inap di RSU Raden Mattaher Jambi masih rendah. Penulis menyarankan kepada pihak RSU Raden Mattaher Jambi untuk melakukan pemantauan dan evaluasi tingkat kepuasan pasien secara kontinyu melalui kotak saran dan survei kepuasan pasien setiap 1-3 bulan. Melakukan pelatihan manajemen pelayanan rawat inap secara berkesinambungan bagi pelaksana pelayanan, melengkapi fasilitas perawatan seperti pengadaan bel pada setiap kamar perawatan dan memberikan lingkungan perawatan yang tenang, aman, nyaman serta terhindar dari segala kebisingan, mencari dana untuk memenuhi fasilitas dan lingkungan perawatan sesuai kebutuhan pasien.
Analysis of Patient Satisfaction Level at Inpatient Ward of Raden Mattaher Jambi General Hospital in 2002Patient satisfaction is one of indicators to measure the quality of service in hospital. The low of patient satisfaction describes the inappropriateness perception between patient and service provider. This condition can invite bad image to a place where provide health service, especially to State Owned Enterprises, where presently considered having low quality. The objective of this study is be obtain the description of patient satisfaction level at inpatient ward of Raden Mattaher Jambi General Hospital, based on characteristic and class of inpatient service. The measurement of satisfaction level was conducted to 100 subjects of variety classes and wards through self-administered questionnaire with cross sectional design. The result of study showed that proportion of patient that satisfied to inpatient ward service was 67% and unsatisfied was 33%. When it seen from inpatient service aspect, the proportion of patient that satisfied to doctor service was 49%, nursing service 47%, menu service 28%, care facility 06% and care environment 41%. Characteristic of patient that having significant relationship (p=0,030) and influence that dominant (p=0,015 and p-ward=0,019) with patient satisfaction level was occupation. The average of patient wish was 3,43 and average fact that accepted by patient was 2,92 with the appropriateness level were 86,88. It has not found yet the factors that become main priority (quadrant A), which become weakness in patient service at Raden Mattaher Jambi General Hospital. There also nine factors that should be maintained and improved its availability (quadrant B) as power that owned by hospital. The above result shows that patient satisfaction level to inpatient service at Raden Mattaher Jambi General Hospital as still lower. It is recommended to Raden Mattaher Jambi General Hospital to do controlling and evaluation on patient satisfaction level continually through suggestion box and survey on patient' satisfaction every 1-3 month. Training quality management of care in patient continuously for service provider, supply facility like bell in every patient's room, and create environment caring in silent, safety, comfort and free of noising and looking relief fund for complete with facility and environment caring according to patient's necessaries.
Sebagaimana diketahui bahwa pelayanan keperawatan di rumah sakit menduduki porsi yang sangat besar, dimana perawat berada selama 24 jam disisi pasien (Bed side nursing) dengan memberikan pelayanan keperawatan secara terus menerus, oleh sebab itu perawat perlu meningkatkan kemampuan dan keterampilan secara professional dalam memberikan asuhan keperawatan, baik secara individu maupun secara tine.
Tujuan penelitian ini adalah untuk memperoleh informasi tentang kinerja perawat khususnya di Ruang Rawat Inap Penyakit Dalam Instalasi Non Bedah Dewasa Rurnah Sakit Umum Mohammad Hoesin Palembang, dan hal-hai apa saja yang menyebabkan masih belum baik kinerja tenaga perawat tersebut.. Ruang lingkup pembahasan adalah dari karakteristik individu yang melipuli umur, tingkat penddikan, masa kerja dan jumlah anak, serta karakteristik organisasi vaitu sarana. supervise dan imbalan. Rancangan penelitian ini adalah kualitatif dengan teknik observasi dan wawancara mendalam dengan mempergunakan kerangka konsep Gibson yang dimodifikasi sebagai acuannya.
Hasil penelitian ini diperoleh garnbaran kinerja perawat yang masih belum balk khususnya di Ruang Rawat Inap Penyakit Dalam Instalasi Non Bedah Dewasa RSMH. Hal ini disebabkan oleh karma perawat senior dan junior kurang memahami secara konseptual tentang standar asuhan keperawatan dan kaitannya dengan profesionlisme dalam memberikan pelayanan keperawatan, Disamping itu masih kurangnya peralalatan medis dan non medis serta tenaga keperawatan bila dibandingkan dengan tempat tidur yang tersedia atau jumlah pasien yang dirawat.
Saran yang diajukan adalah agar pihak rumah sakit selalu melakukan evaluasi secararutin tentang pelaksanaan Standar Asuhan Keperawatan (SAK) dan menindak lanjuti pelaksanaan kegiatan tersebut dan memberikan sanksi bagi perawat yang lalai dalam penerapan SAK serta memberikan reward bagi perawat yang disiplin dalam penerapan SAK. Selain itu selalu ber-upaya untuk meningkatkan kinerja perawat dengan jalan mengadakan pelatihan atau bimbingan teknis dan pengawasan terliadap sistim pelaporan, sehingga dari tahap awal (pengkajian keperawatan) perawat sudah memperhatikan pentingnya data dasar dari setiap penderita yang dirawat di RSMH Palembang.
Analysis On Nurse Performance In Internist Ward Of Adult Non-Surgical Instalation Of Mohammad Hoesin Hospital Palembang Year 2003 Quality nursing care is assurance to client satisfaction received the service improving nursing care in hospital is closely related to the improvement of hospital performance, all under the hospital management arrangement. To achieve that, quality personnel performance as human resources plays important role as to improve hospital productivity.
It is known that nursing care in hospital places huge portion of the overall care in hospital, where nurse is available for 24 hours (bed side nursing), providing nursing care continuously, thus nurses should improve their ability and skill professionally in providing nursing care both as an individual or as a team.
The aim of this study is to obtain information on nurse performance particularly that work in internist ward non-surgical installation of Mohammad Hoesin Palembang, as well as factors related to nurse performance. The scope of this study is individual characteristics including age, education level, length of work, and number of child and organizational characteristics including facilities, supervision, and reward. Design of this study is qualitative study using observation technique and in-depth interview framed by modified Gibson conceptual framework.
Result of this study showed that nurse performance was not good. This was caused by poor understanding among nurses about nursing care standard concept and its relation to professionalism in providing nursing care. Besides, lack of medical and non-medical facilities and lack of nurse personnel compare to number of bed or number of patient was obvious.
It is suggested to the hospital to routinely conduct evaluation on implementation of nursing care standard (SAK) and to follow up that implementation by giving sanction to nurses who are unable to implement SAK and providing reward to those nurses who are discipline to implement SAK. Other effort to improve nurse performance such as training, technical assistance, and monitoring the reporting system should be embarked as to being considerate about the importance of basic data of each patient entering the RSMH Palembang since the earliest stage (nursing review).
Kata kunci: Komponen Kualitas Kehidupan Kerja, Kinerja Perawat, Rawat Inap
This study discusses teh relationship between quality of work life and nurses performance in inpatient ward, in Leuwiliang Hospital, 2015. This is a quantitatife study with cross-sectional study design, using questionnaires and total sample of 84 nurses. The result showed that nurse involvment and problems solution are the factors related significantly with nuses performance. This study suggested that Leuwiliang Hospital should increase the involvement of nurses, so that it will improve the performance of nurses three times higher compared with the nurses who were not involved in the work
Kata kunci: Quality Of Work Life, Nurse Performance,Inpatient ward
Hospitals are health service facilities that cannot avoid health and safety issues to workers and patients or hospital visitors. The Covid-19 pandemic its very important to ensure occupational health and safety (K3RS) for service providers, but during the pandemic the implementation and evaluation for hospitals is not prioritized. The purpose of the study was to analysis of an evaluation on application of occupational health and safety program in the COVID-19 Isolation Ward of the Hospital. Graha Juanda in 2022. This study is a case study with a quantitative and qualitative approach. Quantitative research used a consecutive sampling measures of 48 respondents. Qualitative research using a purposive sampling measure where the informants studied are competent in their fields. The results of the study showed that 48 respondents, said that the implementation of the K3RS policy had an average score of 20.04 ≥20 was going well, the K3RS planning an average score of 19.68