Ditemukan 4 dokumen yang sesuai dengan query :: Simpan CSV
Annisa Zaraswati; Pemb. Dumilah Ayuningtyas; Penguji: Mieke Savitri, Yuyun Kurniasih
S-5517
Depok : FKM UI, 2008
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Wahyu Hidajati DP; Pembimbing: Amal Chalik Sjaaf; Penguji: Sandi Iljanto, Yuyun Kurniasih
Abstrak:
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Tesis ini bertujuan untuk mengetahui hubungan antara persepsi pasien dinas Polri atas kualitas pelayanan rawat inap kelas III RS. Polpus Sukanto dengan minat mereka untuk memanfaatkan kembali pelayanan tersebut dimasa mendatang. Yang dimaksud pasien dinas pasien yang biaya berobat di RS. Polpus Sukanto ditanggung oleh institusi Polri. Variabel kualitas yang diteliti adalah variabel kualitas fasilitas dan penampilan petugas, kualitas pelayanan perawat, kualitas pelayanan dokter dan kualitas pelayanan makanan dengan cara membandingkan kenyataan yang dirasakan dengan harapan atas pelayanan yang seharusnya mereka terima. Penelitian dilakukan dengan desain kuantitatif cross sectional. Hasil dari penelitian ini menunjukkan bahwa persepsi pasien terhadap kualitas pelayanan perawat, pelayanan dokter, dan pelayanan makanan secara signifikan berhubungan dengan minat pasien dinas untuk memanfaatkan kembali pelayanan rawat inap kelas III RS. Polpus Sukanto. Sehingga upaya meningkatkan pelayanan kepada pasien dinas lebih diarahkan pada perbaikan ke 3 pelayanan tersebut, dalam usaha meningkatkan minat pasien dinas yang semakin menurun dalam 4 tahun terakhir.
This thesis aim is to find out the Association between service quality perception of 3th class in-patient RS.Polpus Sukanto with behavior intention from internal patient. Internal patient is patient that all of his health care debt in RS Sukanto Police Hospital will be paid by Police Department. Variables will be explored are quality of facility, quality of nurse care, quality of doctor’s attitude , quality of food service by comparing their perception of service they get and they want (what it should). The result shows that there are significant association between quality perception of nurse care and behavioral intention, quality perception of doctor’s attitude and behavioral intention, and between quality perception of food service and behavioral intention. The Research conducted in Cross sectional quantitative desain. Result of this research is expected to beoome references for RS. Polpus Sukanto in effort to improve intemal patient enthusiasm which downhill progressively in 4 the last year.
B-1170
Depok : FKM UI, 2009
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Maringan T.H. Simanjuntak; Pembimbing: Dumilah Ayuningtyas; Penguji: Peter AW Pattinama, Yuyun Kurniasih
Abstrak:
Latar Belakang Dalam menghadapi berbagai perubahan dan tantangan strategis yang mendasar baik internal maupun eksternal, maka pembangunan Nasional khususnya pembangunan Kesehatan harus dapat menjawab tantangan tersebut yang di jabarkan melalui visi Indonesia Sehat 2010. Lebih spesifik lagi dalam bidang pelayanan kesehatan visinya adalah Pelayanan Medik Prima 2010, dengan misi yang khusus mengenai perumah sakitan adalah di antaranya ” Mempersiapkan Sistim Rumah Sakit dan Sarana Kesehatan dalam Menghadapi Perubahan akibat Globalisasi dan Desentralisasi”. Untuk turut mendukung tercapainya Misi tersebut Rumah Sakit di jajaran kesehatan Angkatan Darat melakukan pelayanan terhadap masyarakat umum dengan berpedoman kepada etika perumahsakitan yang ada. Rumah Sakit Salak Bogor yang merupakan bagian dari Rumah Sakit di jajaran Angkatan Darat perlu menyusun perencanaan strategi untuk menselaraskan dengan Misi pemerintah tentang pelayanan Kesehatan. Tujuan Untuk keperluan penyusunan perencanaan strategi Rumah Sakit Salak Bogor periode 2006 – 2010 dilakukan penelitian dengan tujuan untuk menganalisis faktor – faktor yang berpengaruh baik eksternal maupun internal. Metode Penelitian yang dilakukan menggunakan metode penelitian operasional dengan deskriptif analitik melalui pendekatan kualitatif. Hasil Llingkungan eksternal, peluang : Politik, Ekonomi, Sosial, Demografi, Geografi, Pemasok dan Pelanggan, untuk Ancaman : Teknologi dan Pesaing. Lingkungan internal, kekuatan : Visi & Misi, SDM, Produk layanan, Pemasaran dan Keuangan, untuk kelemahan : Fasilitas Fisik, Organisasi dan Sisitim Informasi. Pada formulasi strategi tahap input dengan matriks EFE dan IFE, tahap penentuan posisi dengan matriks IE Hold and Maintain dan matriks SPACE Competitive, selanjutnya dilakukan matching dengan pilihan strategi Product Development dan Market Penetration, pada tahap keputusan dengan QSPM nilai TAS tertinggi pada Product Development pilihan produk layanan Tim Ambulan Cepat. Kesimpulan Strategi terpilih yang direkomendasikan adalah Product Development dengan produk layanan Tim Ambulan Cepat. Kata kunci : Rencana strategi, product development, Tim Ambulan Cepat
Background In the face of various elementary strategic challenges and as well as internal external changes, National development especially health development should be able to answer the challenges which is formulated by Indonesia Sehat 2010 vision. More specifically the vision of health service is Pelayanan Medik Prima 2010, with one of the special missions regarding hospital services “ Drawing up Hospital systems and Health Media in the face of changes due to Globalization and Decentralization. In order to participate in achieving the mission, Salak Hospital Bogor as an integral part of the Indonesian Army Health services, carries out health services to the public based on conducts the existing ethics. As a consequence Salak Hospital Bogor has to set up a strategic planning. Objective A research on the internal and external influencing factors was done to formulate the Salak Hospital Bogor Strategic Planning for 2006 – 2010. Methods The research method taken is an operational research with descriptive analysis by qualitative approach. Results The external factors are, opportunity : politic, economics, social, demography, geography, customer and supplier. Threat : technological and competitor. The internal factors comprise of Strength : mission and vision, human resources, service product, finance and marketing. Weaknesses : physical facility, organizational and information systems. The input stage of the strategic formulation uses EFE and IFE matrix, the determining stage of position Hold and Maintain with IE matrix, Competitive with SPACE matrix, further stage conducted by matching with strategy choice product development and market penetration, the decision stage uses QSPM with highest TAS value at product development is Rapid Team Ambulance. Conclusions The strategic recommended is product development with Rapid Team Ambulance. By implementing the selected strategy into the annual work plan, Salak Hospital Bogor will be able to improve his performance gradually and continuously. Keywods : Strategic plan, product development, Rapid Team Ambulance.
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Background In the face of various elementary strategic challenges and as well as internal external changes, National development especially health development should be able to answer the challenges which is formulated by Indonesia Sehat 2010 vision. More specifically the vision of health service is Pelayanan Medik Prima 2010, with one of the special missions regarding hospital services “ Drawing up Hospital systems and Health Media in the face of changes due to Globalization and Decentralization. In order to participate in achieving the mission, Salak Hospital Bogor as an integral part of the Indonesian Army Health services, carries out health services to the public based on conducts the existing ethics. As a consequence Salak Hospital Bogor has to set up a strategic planning. Objective A research on the internal and external influencing factors was done to formulate the Salak Hospital Bogor Strategic Planning for 2006 – 2010. Methods The research method taken is an operational research with descriptive analysis by qualitative approach. Results The external factors are, opportunity : politic, economics, social, demography, geography, customer and supplier. Threat : technological and competitor. The internal factors comprise of Strength : mission and vision, human resources, service product, finance and marketing. Weaknesses : physical facility, organizational and information systems. The input stage of the strategic formulation uses EFE and IFE matrix, the determining stage of position Hold and Maintain with IE matrix, Competitive with SPACE matrix, further stage conducted by matching with strategy choice product development and market penetration, the decision stage uses QSPM with highest TAS value at product development is Rapid Team Ambulance. Conclusions The strategic recommended is product development with Rapid Team Ambulance. By implementing the selected strategy into the annual work plan, Salak Hospital Bogor will be able to improve his performance gradually and continuously. Keywods : Strategic plan, product development, Rapid Team Ambulance.
B-915
Depok : FKM-UI, 2005
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Alexy Oktoman; Pembimbing: Suprijanto Rijadi: Penguji: Adang Bachtiar, Yayuk Hartriyanti, Yuyun Kurniasih
Abstrak:
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Penelitian ini dilakukan untuk menganalisis hubungan karakteristik individu, motivasi dan kepemimpinan dengan kinerja perawat diruang rawat inap Rumah Sakit Polisi Pusat RS Sukanto Jakarta. Masalah ini timbul disebabkan belum adanya standardisasi tenaga keperawatan yang berguna untuk meningkatkan pelayanan keperawatan. Karakteristik individu, motivasi tenaga keperawatan dan kepemimpinan atasan merupakan faktor- faktor yang membentuk kinerja perawat agar dapat melaksanakan tugas dan tanggung jawabnya dengan baik. Desain yang digunakan dalam penelitian ini adalah dengan pendekatan Potong Lintang (Crass Sectional). Sampel penelitian adalah seluruh perawat pelaksana di ruang rawat inap Rumah Sakit Polisi Pusat RS Sukanto Jakarta sejumlah 121 orang sebagai total sampel. Data yang diperoleh merupakan data primer melalui wawancara menggunakan kuesioner terstruktur terhadap sampel. Hasil analisis bivariat dengan uji statistik chi-square menunjukkan adanya hubungan yang bermakna antara usia, masa kerja, motivasi dan kepemimpinan dengan kinerja. Berdasarkan analisis multivariat yang nenggunakan uji regresi logistik didapatkan variabel masa kerja mempunyai hubungan terkuat dengan kinerja tenaga keperawatan. Disarankan untuk menggunakan informasi penelitian ini untuk kebijakan manajemen sumber daya manusia khususnya dalam perekrutan dan pengembangan karir.
Connection of Individual Characteristic, Motivation and Leadership with Nurse Labor Work in RS Sukanto Central Police Hospital Jakarta 2004This research was conducted to analyze relationship of individual characteristics, motivation and leadership with nurse's performance in nursery room at RS Sukanto Central Police Hospital. This problem occurs because there is no nurse standardization which is useful to increase nurse's service. Individual characteristic, nurse labor motivation and superior leadership are hypothetically related to nurse's performance enough. The design which is used in this research is Cross Sectional study. Research sample is all nurses in nursery rooms at RS Sukanto Central Police Hospital with 121 respondents as total sample. The received data are primary data throughout the interview using structured questionnaire for each sample. The bivariate analysis result with chi-square statistical test shows that there's a significant relationship between age, sex, work time, motivation and leadership with nurse's performance. Based on multivariate analysis which is using logistic regression test, shows that work time variable is the only variable related to performance. It is suggested to use this research information for human labor management policy especially for recruitment and career development.
B-842
Depok : FKM-UI, 2004
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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