Achieving excellence through customer service
John Tschohl and Steve Franzmeier
Singapore : SSMB, 1995
Buku (pinjaman 1 minggu)
Delivering Quality Service : Balancing customer perceptions and expectations
[s.l.] :
[s.n.] :
s.a.]
Buku (pinjaman 1 minggu)
Customer service : strategies for the health care environment
Health Insurance Association of America
Washington, DC : HIAA, 2002
Buku (pinjaman 1 minggu)
Customer service : strategies for the health care environment
Louis C. Feuer
Washington, DC : HIAA, 2002
Buku (pinjaman 1 minggu)
Customer service cara efektif memuaskan pelanggan
H. Oka A. Yoeti
Jakarta : Pradnya Paramita, 2005
Buku (pinjaman 1 minggu)
Customer service for dummies : a reference for the rest of us!
Karen Leland, Keith Bailey
Chicago : IDG Books Worldwide, 1996
Buku (pinjaman 1 minggu)
LM. Di Bagian Customer Service PT. Qiuex International
Amelia; Pembimbing: Soekidjo Notoadmodjo
Depok : FKM UI, 2005
D3 - Laporan Magang
Umiker's... : Customer service, ( ket. lihat bab. 2 ) ( halaman 19-29 )
[s.l.] :
New York : Jones & Bartlett Learning, 2014, s.a.]
Kumpulan Daftar Isi Buku
Service quality improvement : the customer satisfaction strategy for health care
Wendy Leebov, Gail Scoot
[s.l.] : AHA, 1994
Buku (pinjaman 1 minggu)
Supply chain reengineering: improving inventory management and customer service quality
Chalidyanto, Djazuly
Surabaya : Unair, 2004
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