Service magic : the art of amazing your customers
Ron Zemke, Chip Bell
New Jersey : Dearborn, 2003
Buku (pinjaman 1 minggu)
Productivity and service quality : an essential reading for service providers
Flora Han, Debbie Leong
Singapore : Prentice-Hall, 2000
Buku (pinjaman 1 minggu)
Achieving excellence through customer service
John Tschohl and Steve Franzmeier
Singapore : SSMB, 1995
Buku (pinjaman 1 minggu)
Delivering Quality Service : Balancing customer perceptions and expectations
[s.l.] :
[s.n.] :
s.a.]
Buku (pinjaman 1 minggu)
Customer service cara efektif memuaskan pelanggan
H. Oka A. Yoeti
Jakarta : Pradnya Paramita, 2005
Buku (pinjaman 1 minggu)
Productivity service & quality : an essentiality for service providers
Flora Han, Debbie Leong
Singapore : Prentice-Hall, 1996
Buku (pinjaman 1 minggu)
Customer service : strategies for the health care environment
Louis C. Feuer
Washington, DC : HIAA, 2002
Buku (pinjaman 1 minggu)
Mengukur kinerja pelayanan kesehatan di puskesmas menggunakan instrumen kualitas berorientasi pelanggan di Kabupaten Aceh Tenggara
[s.l.] :
[s.n.] :
s.a.]
Indeks Artikel Jurnal-Majalah
Strategic Modelling and Business Dynamics: A Feedback Systems Approach
John Morecroft
[s.l.] :
John Wiley & Sons, 2011
Buku (pinjaman 1 minggu)
Dealing with customer complaints
Tom Williams
Hampshire : Gower, 1996
Buku (pinjaman 1 minggu)