Customer service : strategies for the health care environment

Louis C. Feuer

Washington, DC : HIAA, 2002

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The Big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Peggy Carlaw, Vasudha Kathleen Deming

New York : McGraw-Hill, 1999

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Achieving excellence through customer service

John Tschohl and Steve Franzmeier

Singapore : SSMB, 1995

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2010 National Health Insurance Act: Act On Long-Term Care Insurance For Senior Citizens

Chung Hyung-Gun

Korea : H-Well K-NHIC, 2010

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Delivering Quality Service : Balancing customer perceptions and expectations

[s.l.] : [s.n.] : s.a.]

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Customer service cara efektif memuaskan pelanggan

H. Oka A. Yoeti

Jakarta : Pradnya Paramita, 2005

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Customer satisfaction and beyond

TIM Marknesis

Yogyakarta : Marknesis, 2009

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Universal health insurance lessons learned from Taiwan

Chiou Hung-Yi

[s.l.] : Taipei Medical University, [s.a.]

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Kualitas pelayanan yang berorientasi pada pelanggan di puskesmas

[s.l.] : [s.n.] : s.a.]

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Health care advocacy : a guide for busy clinicians

Laura Sessums ... [et.al]

London : Springer, 2011

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