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Employees are one of the most important resources in achieving success and goals in an organization. One of the important factors in order to achieve optimal work results from an employee is the fulfillment of job satisfaction. Good human resources have qualities that can affect performance. However, no matter how good the plans and supervision are in an organization, if the human resources are less interested and unhappy in doing their work then an organization will not achieve the results it should be able to achieve. The purpose of this study was to determine the effect of job satisfaction and individual characteristics on employee performance at Puskesmas Selong. This type of research is descriptive using a cross-sectional study design approach with mixed methods, namely combining quantitative and qualitative methods. There is no effect of job satisfaction simultaneously on the performance of employees at Puskesmas Selong, it can be seen from the p value = 1,000> 0.05. Of the five indicators of job satisfaction variables, only two indicators have an effect on employee performance, namely satisfaction with rewards with a value of p = 0.018 <0.05, and satisfaction with superior supervision with a value of p = 0.029 <0.05. Individual characteristics of employees that affect performance are educational characteristics, it can be seen from the p value = 0,047<0,05. Thus the management of Puskesmas Selong needs to provide an understanding to employees regarding the determination of payment of compensation, approach and communicate more effectively in efforts to improve the supervision system, and provide feedback on the work of employees so that employees can find out their weaknesses or strengths. With more intense communication with employees through regular meetings between leaders and employees, good communication will be established so as to improve the quality of employee work
This study is quantitative research using cross sectional design to know the relationship of characteristic and job satisfaction on performance of Public Health Care officer in Belitung Regency in 2017. The sample in this research is civil servant which is found in 9 (nine) PHC in Belitung Regency which amounts to 180 people. The results showed that the characteristic variables related to the performance of PHC employee in Belitung Regency were the last education. Job satisfaction variable related to performance of PHC employee of Belitung Regency is compensation. The variable of characteristics and job satisfaction are related after tested together (simultaneous) there are three significant variables are compensation, relationship with colleagues and supervision. And the variable that has the most dominant relationship is supervision. Key words: Employee Performance, Characteristic, Job Satisfaction, Employee
Problems in the dental clinic of Gandoang health center are the large gap between the number of diagnoses and the number of dental health services provided, and also reduction in the number of patient visits in dental clinic, these can be caused by unuptimal communication. This study aims to determine the relationship between dentist communication quality variables and patient characteristics with dental patient satisfaction. Research with a mixed method design with a sequential explanatory approach, begins with quantitative research and then deepened through qualitative research. The population was dental clinic’s outpatients, with a sample size of 100, while the qualitative research informants consisted of 2 patients, 1 dentist, and 1 head of the Gandoang helat center, through in-depth interviews. Most respondents (52%) stated that the quality of dentist communication was good, the aspect of introduce (59%) and shows respect (78%) were good, while the aspects of explanation (53%) and listen carefully (55%) were poor criteria. Most of respondents (54%) showed dissatisfaction. Most respondents were disappointed with open-endedness (58%) and empathy dimensions (54%). Multivariate analysis showed that the most dominant variable related to patient satisfaction with dental dentists was ciommunication quality, p value = 0.001, OR = 4,8 (95% CI 1,984-11,752), that means poor communication quality of dentists would have an opportunity of 4,8 times causing dissatisfaction patients compared to the quality of good dentist communication.
ABSTRAK Pada era globalisasi atau era pasar bebas organisasi dinmtut umuk bisa berkompefisi dan mempunyai daya saing Puskesmas merupakan organisasi yang memberikan pelayanan kesehatan terdepan kepada masyarakat tidak terlepas dari timtutan tersebut. Pimpinan puskesmas sangat berperan dalam kemajuan organisasi, karena pelayanan kesehatan yang dibelikan oleh puskesmas mcrupakan hasil keljasama antara staf beserta pimpinan. Pimpinan puskesmas harus mampu memberikan kepuasan kepada setiap individu dalam organisasi dan dapat menggabungkan tujuan-tujuan individu menjadi bagian dari tujuan organisasi. Pegawai atau staf yang tidak puas tidak akan mau dan mampu untuk menghasilkan suatu pekeijaan yang bcrmutu, juga tidak akan pemah mendapatkan pelanggan yang terpuaskan, sehingga pimpinan puskesmas harus bisa memberilcan dukungan fungsi~fungsi utama manajemen kepada pelanggnn intemal atau staf dan pelanggn ekstemai atau konsumen. Salah satu fungsi manajemen dalam organisasi adalah gaya Icepemimpinan dari pimpinan puskesmas. Tujuan penelitian ini adalah untuk mempcroleh gambaran pengaruh gaya kepemimpinan terhadap kepuasan kcnja staf puskesmas di Kabupaten Majalengka. Penelitian ini mcnggunakan desain cross sectional dengan pendekatan lcuantitatif dengan jumlah sampel 127 staf puskesmas. Pengumpulan data dengan menggunakan kuesioner yang didistribusikan kepada 127 staf puskesmas. Hasil peneiitian memperlihatkan bahwa kepuasan keija (total) staf puskesmas dengan menggunakan cuz of point median dalam menilai kepuasan kemja tertinggi azhlah 50,4%. Kepuasan kelja tcrtinggi pada peniiaian kepedulian pimpinan (94,5%) dan terendah pada penilaian motivasi pimpinan (S0,4%). Dari basil uji bivariat diperoleh adanya hubungan yang bermakna antara gaya kepemimpinan tcrhadap kcpuasan kerja staf puskesmas (p= 0,00l). Dimensi gaya kepemimpinan yang mempimyai hubungan yang bermakna terhadap kepuasan kexja adaiah dimcnsi komunikasi (p= 0,00l), dimensi motivasi (p= 0,002) dan dimensi koordinasi (p= 0,002). Hanya faktor confolmding lama keija saja yang bermakna (p=0,005) terhadap gaya kepemimpinari Hasil uji statistik multivariat didapatkan faktor yang paling dominan berhubungan dcngan kepuasan kerja staf puskesmas adalah dimensi koordinasi dan pimpinan (p Wald = o,005) dan nnai OR (2,95). Persepsi gaya kepemimpinan mempunyai pengaruh terhadap kepuasan kerja staf, perbaikan fungsi koordinasi dad pimpinan puskesmas bisa diadopsi untuk memperbaiki gaya kepemimpinaxmya sekaligus memperbaiki organjsasi secam keseluruhan sehingga akhirnya diperoleh kepuasan kelja staf puskesmas.
ABSTRACT At globalization era or organizational free market era is claimed competition to be able to and has competitiveness. Puskesmas is organization giving health service of the iirst to public is not quit ofthe demand Head of puskesmas so central in organization progress, because health service given by puslcesmas is result of cooperation between staives along with learder. Head of puskesmas must be able to give satisfaction to every individual in organization and can merge purposeof individuals to become part of organization.Unsatis?ried officer or staff will not will and eble to yeild a certiiiable work, nor would have ever got cutomer client which left nothing to be desired. So leader puskesmas should be able to give main functions support from of management to internal cutomer client or staff and cutomer client of extemal or consumer. One of tixnction of management in organization is leadership style from leads' puskesmas. Purpose of this research is to obtain image of leadership style influence to job satisfaction of staff puskesmas in Majalengka district. this research applies design cross sectional with quantitative approach with number of sample 127 stafves puskesmas. Result of research shows that job satisfaction total staff puskesmas by using cut of median point in assessing highest job satisfaction is 50,4%. Highest job satisfaction at assessment of leader caring (94,5%) and low of motivation of leader (50,4%) From bivariatc test result is obtained existence of relationship having a meaning of between leadership styles toward job satisfaction of staff puskesmas (p=0,00l). Dimension leadership style having relationship having a meaning to job satisfaction is communications dimension (p=0,001), motivation dimension ( p=0,002) and coordination dimension ( p=0,002). Only factor counfonding having a meaning just duration of action ( p=0,005) to leadership style. Statistic test result multivariat yields factor that is most dominant related to job satisfaction Of staff puskesmas is coordination dimension from leader ( p Wald = 0,005) and value OR (2,95). Perception of leadership style has influence to job satisfaction of staff; repair function of coordination from leader puskesmas can be adopted to improve;repair its(the leadership style is at the same time improve;repair organization as whole so that finally is obtained job satisfaction of staipuskesmas.
Mutu pelayanan kesehatan puskesmas se Kabupaten Musi Rawas Propinsi Sumatera Selatan sebagian besar masih kurang baik. Ini dapat diketahui dari hasil survei Dinas Kesehatan tahun 2005 terhadap pasien rawat jalan maupun rawat inap di puskesmas, Data Dinas Kesehatan, dan hasil survei petugas yang ada di puskesmas se Kabupaten Musi Rawas tahun 2005. Hal ini disebabkan karena dampak dari kepuasan kerja petugas kesehatan yang rendah. Penelitian ini bertujuan untuk mengetahui hubungan antara karakteristik individu dan kepuasan kerja petugas kesehatan di Puskesmas se Kabupaten Musi Rawas. Rancangan penelitian yang digunakan cross sectional, dengan data primer dari 232 sampel yang diambil di 22 puskesmas yang ada, dan dilaksanakan pada bulan Januari-Maret 2006. Pengumpulan data dilakukan dengan wawancara menggunakan kuesioner terstruktur. Analisis data yang dilakukan adalah analisis univariat, analisis bivariat menggunakan uji "Chi Square", dan analisis multivariat menggunakan regresi logistik Banda. Dari hasil analisis didapatkan lebih dari setengah jumlah responden merasa tidak puas terhadap kepuasan kerja. Pada uji bivariat adanya hubungan yang bermakna antara umur, tanggungan, masa kerja, dan pangkat/golongan dengan faktor kepuasan ekstrinsik. Adanya hubungan yang bermakna antara umur dengan faktor kepuasan instrinsik, dan adanya hubungan yang bermakna antara umur, tanggungan, masa kerja, dan pangkat/golongan dengan dengan kepuasan kerja. Karakteristik individu yang paling berhubungan dengan faktor kepuasan ekstrinsik adalah masa kerja responden, dan dengan faktor kepuasan instrinsik adalah umur responden, sedangkan dengan kepuasan kerja adalah pangkat/golongan responden. Faktor-faktor kepuasan ekstrinsik yang paling berhubungan terhadap faktor kepuasan ekstrinsik adalah supervisi, dan faktor-faktor kepuasan instrinsik yang paling berhubungan terhadap faktor kepuasan instrinsik adalah pengakuan. Sedangkan faktor kepuasan kerja yang paling berhubungan pada analisis ini adalah faktor kepuasan ekstrinsik. Diketahuinya tingkat kepuasan kerja responden lebih dari setengah jumlah responden merasa tidak puas terhadap kepuasan kerja, dan karakteristik individu yang mempengaruhi kepuasan kerja adalah pangkat/golongan sedangkan faktor-faktor kepuasan kerja yang mempengaruhi kepuasan kerja adalah faktor kepuasan ekstrinsik. Dinas Kesehatan dan pimpinan puskesmas dalam perencanaan tenaga kesehatan di puskesmas perlu dipertimbangkan variasi dari karakteristik individu dan faktor-faktor kepuasan kerja yang diperkirakan akan mempengaruhi kepuasan kerja petugas.
Health service quality in Puskesmas of Musi Rawas district, South Sumatera Province mostly is not good enough, reflection of this condition can see from Health district survey result for outpatient and inpatient in Puskesmas, based on Health office of Musi Rawas district data and based on available survey result in Puskesmas in 2005. Those all things happened due to decreasing job satisfaction of health staff. The research aim was known relationship between individual characteristics and job satisfaction staff in Puskesmas of Musi Rawas district. Research design used cross sectional survey, using primer data sample 232 that took from whole 22 Puskesmas and executing during January until March 2006. Univariat analysis used for data analysis, bivariat analysis used Chi Square test and multivariat analysis used Logistic Regression. Analysis result can get more than 50% respondent feel unsatisfied for the job satisfaction. Bivariat test shows relationship value between age, life burden, working period and level/rank with extrinsic satisfaction factor. Relationship value also can see between age and intrinsic satisfaction factor, also can see relationship value between age, life burden, working period and level rank with job satisfaction. Respondent working period is dominant individual characteristic that having relationship with extrinsic satisfaction factor and for intrinsic satisfaction factor is respondent age then for job satisfaction is respondent level/rank. A dominant extrinsic satisfaction factor of extrinsic satisfaction factor is supervision, and dominant intrinsic factor for intrinsic satisfaction factor is recognizer. Then extrinsic satisfaction factor is dominant factor for job satisfaction. The knowing of job satisfaction level respondent is 50% more feel unsatisfied and individual characteristics that influence job satisfaction is level/rank then job satisfaction factors that influence job satisfaction is extrinsic satisfaction factor. Health district and puskesmas director in charge person necessary to consider variation of individual character and job satisfaction factors that influence staff job satisfaction when make health man power plan.