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This study discusses the compliance analysis of drinking methadone inmethadone clinics in the city of Tangerang Banten with theory approach Health Belief Model (HBM) in 2014. Adherence to drink methadone is analyzed basedon six components of the Health Belief Model, namely Perceived susceptibility,perceived seriousness, perceived benefits, perceived barriers, cues to action (cueto action) and self-efficacy. This study used qualitative research methods toconduct in-depth interviews, document review and observation.Research shows that perceptions of susceptibility to heroin is still felt eventhough the patient was taking methadone, heroin use due to the perception of theseriousness of making adherent patients taking methadone, as well as perceptions of the benefits experienced by patients after drinking methadone made in the treatment of patients survive this. The biggest obstacle is perceived to remainadherent patients taking methadone is because they are often met with the user'sfriends. Knowledge, good service, the nearest such counsel parents, children andthe desire to heal a perceived cues to adherent patients taking methadone. Likewise, the confidence to be free of heroin with a methadone program also continues expressed by patients. Key words: Methadone, Compliance. Health Belief Model
Penelitian ini membahas hubungan antara kualitas layanan, kepuasan, dan loyalitas pasien. Penelitian ini adalah penelitian kuantitatif dengan desain studi cross-sectional. Responden berjumlah 96 orang dan merupakan pasien yang harus melakukan kunjungan ulang. Hasil analisis statistik menunjukkan tidak terdapat hubungan antara penilaian kualitas layanan dengan karakteristik pasien (p-value > 0,05). Tidak terdapat hubungan antara kepuasan dengan karakteristik pasien (pvalue > 0,05). Tidak terdapat hubungan antara loyalitas pasien dengan karakteristik pasien (p-value > 0,05). Terdapat hubungan antara kualitas layanan dengan kepuasan pasien (p-value = 0,000).Terdapat hubungan antara kepuasan dengan loyalitas pasien (p-value = 0,0002). Terdapat hubungan antara kualitas layanan dengan loyalitas pasien (p-value = 0,037). Kembalinya pasien dapat dikarenakan kepercayaan terhadap dokter. Tidak kembalinya pasien dapat dikarenakan pasien kecewa pada pelayanan atau beralih ke sarana pelayanan lain. Kata kunci: karakteristik, kualitas, kepuasan, loyalitas
This research discussed the relationship of service quality, satisfaction, and patient loyalty. This was a quantitative research with cross-sectional design of study. Data was acquired from 96 respondents who were required to do control by physician. Statistical findings demonstrated that there was no difference of satisfaction service quality with patient’s characteristics (p-value > 0,05). There was no difference of satisfaction with patient’s characteristics (p-value > 0,05). There was no difference of patient loyalty with patient’s characteristics (p-value > 0,05). There was relationship between each dimension of service quality with patient’s (p-value > 0.000). There was relationship between of satisfaction with patient loyalty (p-value > 0.0002). There was relationship between service quality with patient loyalty (p-value > 0.037). Actual return behavior could be influenced by the patient’s trust to physician. Unreturned behavior of patient due to disappointment ni service quality or switch to another service of facility Key words: characteristic, quality, satisfaction, loyalty
