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Peningkatan mutu dan keselmatan pasien merupakan dua hal yang tidak bisa dipisaahkan dan harus berkesinambungan. Upaya peningkatan mutu dan keselamatan pasien di Instalasi Farmasi Rumah Sakit Pusat Otak Nasional Prof. DR. dr. Mahar Mardjono digambarkan melalui capaian indicator pelayanan menurut Standar Pelayanan Minimal Rumah Sakit yang belum mencapai standar. Penelitian ini dilakukan untuk menganalisis waktu tunggu pelayanan obat jadi pasien JKN dan aktivitas risiko terjadinaya medication error dengan prinsip lean thinking dan swiss cheese model. Jenis penelitian ini adalah operational research dengan pendekatan kualitatif dan kuantitatif. Data kualitatif diperoleh melalui proses observasi dan telaah dokumen, sedangkan kuantitatif berdasarkan data waktu tunggu dari electronic health record dan waktu tunggu hasil observasi. Hasil penelitian menunjukan waktu tunggu adalah 1 jam 3 menit 11 detik, dengan waktu tunggu terlama adalah pada proses penerimaan resep (30 menit 42 detik). Kegiatan VA (79%) yaitu 13 menit 13 detik. Aktivitas NVA (21%) dengan waktu 49 menit 21 detik. Waste terbanyak adalah pada kegiatan waiting dengan presentasi waktu 92% dari waktu NVA. Bottleneck pada penelitian ini diambil dari proses waktu tunggu terlama dan hasil analisis swiss chesse model pada tahapan pengkajian dan pemeriksaan sediaan obat.Usulan perbaikan berdasarkan hasil analisis proses pengkajian dan pelayanan resep obat jadi ini adalah perlu adanya penyusunan regulasi pengkajian dan pelayanan obat sesuai standar pelayanan kefarmasian, telaah profil indicator waktu tunggu obat jadi sesuai SPM rumah sakit, perlu adanya analisis beban kerja, dan monitoring supervise kajian pelayanan resep obat. Usulan perbaikan digambarkan dalam future state map dengan mereduksi aktivitas NVA yang dapat secara langsung dihapuskan tanpa dilakukan intervensi. Kata kunci: lean thinking, , medication error, swiss chesse model waktu tunggu pelayanan
Quality improvement and patient safety are two things that cannot separated and must be continuous. Effort to improve quality and patient safety at Outpatient Pharmacy Pusat Otak Nasional Prof. DR.dr. Mahar Mardjono Hospital is described through the achievement of service indicators according to the hospital minimum service standards thet have not resched the standard. This study was conducted to analyze the waiting time for JKN patient medication services and risk activities of medication errors using principles of lean thinking and the swiss cheese model. This type of research is operational research with qualitative and quantitative approaches. Qualitative data is obtained through the process of observation and document review, while quantitative data is based on waiting time data from electronic health records and waiting time for observations. The result showed that the waiting time was 1 hour 3 minutes 11 seconds, with the longest waiting time was in the process of receiving the recipe (30 minutes 42 seconds). Value_added activity (79%) was 13 minutes 13 seconds, non value added activity (21%) for 49 minutes 21 second. Most of waste is in waiting activities with a presentation time of 92% of the time for non value added. The bottleneck in this study was taken from the longest waiting time process and the result of the swiss cheese model analysis at the assessment and examination stage of drug preparations. Reviewing the waiting time indicator profile for the finished medicine according to the SPM of the hospital. There is a need for workload analysis, and monitoring of the review of prescription services. Proposed improvements are described in a future state map by reducing non value added activity which can be directly eliminated without intervention. Key words: lean thinking, medication error, swiss chesse model, medication error, service waiting time
Tujuan penelitian: menilai implementasi CP stroke perdarahan yang telah dijalankan sehingga diharapkan mampu menjadi dasar penentu kebijakan rumah sakit jejaring maupun rumah sakit seluruh Indonesia. Menilai hubungan antara variabel-variabel dalam clinical pathway terhadap Length of Stay (LOS), morbiditas dan mortalitas
Metode: Penelitian ini menggunakan metode mixed method, dengan pendekatan retrospektif. Dalam penelitian kuantitatif dilakukan analisis univariat dan multivariat, dimana menggunakan data sekunder dari rekam medis pasien stroke perdarahan yang dirawat di RS PON pada januari 2020 - Desember 2021. Dari total populasi 1254 pasien setelah dilakukan kriteria inklusi dan inklusi didapatkan 1001 pasien. Penelitian kuantitatif, dilakukan dengan menganalisis pengaruh implementasi CP terhadap lama hari rawat, morbiditas (nilai NIHSS) dan mortalitas. Faktor risiko dan efek atau penyakit yang terjadi di masa lampau diukur melalui catatan historis. Sementara pengumpulan data secara kualitatif menggunakan kuisioner dan wawancara secara mendalam kepada Kepala Bidang Pelayanan Medis, Kepala Komite Medis, Kepala Komite Keperawatan, Kepala Divisi Vaskular, Dokter Spesialis Neurologi, Dokter Spesialis Bedah Saraf, Dokter IGD, Perawat, Fisioterapi, Terapi wicara, Gizi dan Farmasi untuk mengetahui tahapan proses Clinical Pathway di RS PON. Total responden 129 orang. Penelitian kualitatif menilai pengetahuan tenaga medis dan paramedis terkait CP, implementasi, supervisi, monitoring dan evaluasi.
Hasil: penelitian kuantitatif menemukan adanya hubungan antara beberapa variabel yang berada dalam CP, seperti pemeriksaan penunjang, terapi sesuai indikasi dan penyakit komorbid terhadap LOS, morbiditas dan mortalitas. Sementara pada penelitian kualitatif menilai implementasi CP di RS PON memerlukan perbaikan dari segi sosialisasi, implementasi, monitoring dan evaluasi.
Kesimpulan: Implementasi CP berhubungan dengan outcome klinis pasien stroke perdarahan.
Neurological diseases are disorders of the nervous system that can reduce body function. Based on data from the Indonesian Health Survey (2023), one of the diseases with the highest prevalence is neurological disease, namely stroke which has the third highest medical cost after heart disease and cancer. Acupuncture has a significant impact on the treatment of various neurological diseases. The National Brain Center Hospital handles increasingly complex neurology (brain and nerve health) cases. Medical acupuncture is one of the supporting care services at the PON Hospital which has been available since 2021. Based on the service achievement report for the last 3 years, the trend in the number of patients in 2021-2023 is as follows: 496 patients, 727 patients, and a decrease in 2023 with a total of 575 patients. This decrease in the number of visits is inversely proportional to the total number of patient visits at the PON Hospital in the 2020-2024 period which has increased. The purpose of this study was to determine the factors related to the desires of outpatients at the PON Hospital for medical acupuncture services. This study is an observational study with a description of the results of descriptive research. The type of research chosen is cross-sectional research conducted using a questionnaire as a data collection instrument. The theory used as a conceptual framework in this study is the Capability, Opportunity, Motivation – Behavior (COM-B) theory. Based on the results of data analysis in this study, a number of 130 respondents (58% of total respondents) have a desire for medical acupuncture services, the rest, namely 94 respondents (42%) do not have a desire for medical acupuncture services. Perception of service is the factor that most influences the desire for medical acupuncture services.
The green hospital concept is a change management that is a necessity in hospitals that can significantly reduce energy consumption, increase comfort and productivity and preserve sustainable natural resources. In providing health services, hospitals use a number of energy, including electricity, water, fuel, patients food and building materials. In addition, hospitals also produce medical and non-medical waste. This can be a contribution to climate change if it is not managed properly. This study assesses the readiness of Prof. Dr. dr. Mahar Mardjono National Brain Center Hospital Jakarta which refers to the national standard of Greenship Green Building Council Indonesia (GBCI). This research is a case study using a qualitative research method approach by making observations to observe and examine various objects in the study, take measurements and fill out checklists on the instruments/tools. From the research results, it is known that the new RSPON can meet the total value of 58 or 49,54% of the maximum 117 values of the total criteria required in Greenship. Based on the acquisition of these values, in accordance with the GBCI Greenship rating, the RSPON building received a Silver rating. To improve the ranking, it can still be done by providing bicycle parking, increasing the area of green open space (RTH), recommissioning, installing energy monitoring systems, recycling organic waste, recycling treated water from WWTPs, conserving clean water, trying to use solar panel technology. and integrating energy efficiency into maintenance programs
Tesis ini mengeksplorasi tentang pemberian dukungan sosial kepada pasien Tuberkulosis Resistan Obat (TBC RO) oleh penyintas di Rumah Sakit Paru Dr. M. Goenawan Partowidigdo (RSPG), salah satu pusat rujukan pelayanan TBC RO. Penelitian ini mengkaji program dukungan pasien yang diinisiasi oleh kelompok penyintas TB Terjang sejak 2019. Menggunakan pendekatan studi kasus kualitatif, data dikumpulkan pada Mei 2023 melalui wawancara mendalam, observasi, dan telaah dokumen. Penelitian ini melibatkan 14 (empat belas) informan, meliputi Patient Supporter (PS), Manajer Kasus (MK), Perawat, dan pasien TB Resistan Obat. Temuan penelitian mengungkapkan bahwa mekanisme dukungan sosial yang diberikan PS sebagai penyintas kepada pasien TBC RO di RSPG sudah berjalan, dirasakan manfaatnya baik bagi pasien maupun penyedia layanan kesehatan. Namun, penguatan dalam koordinasi dan forum evaluasi formal diperlukan untuk implementasi yang optimal. Anggaran kegiatan pendampingan bergantung sepenuhnya pada dukungan donor. Peran PS dalam pendampingan pasien berfokus pada pemberian dukungan sosial kepada pasien dan keluarganya. Berbagai bentuk dukungan sosial diidentifikasi, termasuk dukungan emosional, instrumental, informasi, penilaian (appraisal), penghargaan, jaringan, tenaga kerja dan waktu, pengurangan stigma dan diskriminasi, pemantauan pengobatan, bantuan paralegal, dan dukungan kesehatan mental. Penelitian ini menyoroti pentingnya dukungan sosial yang digerakkan oleh penyintas TBC RO untuk meningkatkan kesejahteraan dan pengalaman baik bagi pasien. Peningkatan mekanisme koordinasi dan evaluasi akan semakin meningkatkan efektivitas program. Dengan mengenali peran para penyintas dan menangani kebutuhan dukungan mereka, fasilitas layanan kesehatan dapat mengembangkan pendekatan komprehensif untuk perawatan dan pengelolaan TBC RO.
This thesis, review the provision of social support to drug-resistant tuberculosis (DRTB) patients by survivors at Dr. M. Goenawan Partowidigdo Lung Hospital (RSPG), a referral center for DRTB service. The study examines patient support programs initiated by a TB survivors’ group Terjang since 2019. Employing a qualitative case study approach, data was collected in May 2023 through in-depth interviews, observations, and document reviews. The research involved 14 informants, including Patient Supporters (PS), Case Managers (MK), Nurses, and Drug Resistant TB patients. The study findings reveal that the mechanism of social support provided by PS as survivor to TB patients at RSPG has been implemented, benefiting both patients and healthcare providers. However, improvements in coordination and formal evaluation forums are necessary for optimal implementation. The program's budget relies entirely on donor support. PS's role in patient accompaniment focuses on providing social support to patients and their families. Various forms of social support were identified, including emotional, instrumental, informational, appraisal, appreciation, network, labor and time support, stigma and discrimination reduction, treatment monitoring, paralegal assistance, and mental health support. This research highlights the importance of survivor-driven social support in improving the well-being and experiences of drug-resistant TB patients. Enhancing coordination and evaluation mechanisms will further enhance the program's effectiveness. By recognizing the role of survivors and addressing their support needs, healthcare institutions can develop comprehensive approaches to TB care and management. .