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Tujuan: Penelitian bertujuan untuk mengetahui faktor-faktor apa saja yang berhubungan dengan kepatuhan kontrol pasien glaukoma di Poliklinik Mata RSUP. Dr. Cipto Mangunkusumo tahun 2017.
Metode: Penelitian menggunakan rancangan crossectional. Populasi adalah pasien glaukoma yang berkunjung di Poliklinik Mata RSUP Dr. Cipto Mangunkusumo bulan Juli-September 2017. Instrumen yang digunakan adalah kuesioner dengan skala sikap.
Hasil: Kepatuhan kontrol pasien glaukoma di Poliklinik Mata RSUP Dr. Cipto Mangunkusumo bulan Juli-September 2017 adalah 74%. Berdasarkan analisis bivariat didapatkan variabel yang berhubungan dengan kepatuhan kontrol pasien glaukoma adalah lama menderita (0,000), tingkat pengetahuan (0,000), motivasi berobat (0,000), dukungan keluarga (0,000) dan peran tenaga kesehatan (0,000). Berdasarkan analisis multivariat, motivasi berobat mempunyai pengruh terbesar dalam kepatuhan kontrol pasien glaukoma (OR =12.015).
Kesimpulan: Perlunya peran serta keluarga, tenaga kesehatan dalam memberikan dukungan terhadap pasien glaukoma supaya timbul motivasi untuk disiplin dalam program pengobatan dan patuh untuk kontrol sesuai jadwal.
Kata kunci: Kepatuhan kontrol, glaukoma, rumah sakit
Background: Glaucoma is the second largest cause of blindness in the world after cataracts. It is estimated that there will be 79.4 million glaucoma patients by 2020 worldwide, the prevalence of glaucoma in Indonesia is 0.5%. Symptoms of glaucoma are often unrecognized because they resemble other symptoms of the disease so that the late glaucoma diagnosis results in total blindness. From the research of glaucoma seminar in 2013-2014 in RSCM, 64 patients with open-angle glaucoma were 51,4% advanced condition, 13,5% were totally blind, 76 patients with closed angle glaucoma 41,4% advanced condition, 26, 4% total blindness.
Objective: The objective of this research is to know what factors are related to compliance control of glaucoma patients in Poliklinik Mata RSUP. Dr. Cipto Mangunkusumo in 2017.
Methods: The study used crossectional design. The population is glaucoma patients who visit the Eye Poliklinik Mata RSUP. Dr. Cipto Mangunkusumo from July- September 2017. The instrument used is questionnaire with attitude scale.
Results: Compliance of control of glaucoma patients at Eye Polyclinic of Dr. Cipto Mangunkusumo from July to September 2017 is 74%. Based on the bivariate analysis, the variables related to the control compliance of glaucoma patients were long suffering (0,000), knowledge level (0,000), treatment motivation (0,000), family support (0,000) and the role of health workers (0.000). Based on multivariate analysis, motivation of medication has the biggest influence in compliance control of glaucoma patients (OR = 12.015).
Conclusion: The need for family participation, health personnel in providing support to glaucoma patients to generate motivation for discipline in treatment programs and adherence to controls on schedule.
Keywords: Compliance control, glaucoma, hospital
Penelitian ini membahas hubungan antara kualitas layanan, kepuasan, dan loyalitas pasien. Penelitian ini adalah penelitian kuantitatif dengan desain studi cross-sectional. Responden berjumlah 96 orang dan merupakan pasien yang harus melakukan kunjungan ulang. Hasil analisis statistik menunjukkan tidak terdapat hubungan antara penilaian kualitas layanan dengan karakteristik pasien (p-value > 0,05). Tidak terdapat hubungan antara kepuasan dengan karakteristik pasien (pvalue > 0,05). Tidak terdapat hubungan antara loyalitas pasien dengan karakteristik pasien (p-value > 0,05). Terdapat hubungan antara kualitas layanan dengan kepuasan pasien (p-value = 0,000).Terdapat hubungan antara kepuasan dengan loyalitas pasien (p-value = 0,0002). Terdapat hubungan antara kualitas layanan dengan loyalitas pasien (p-value = 0,037). Kembalinya pasien dapat dikarenakan kepercayaan terhadap dokter. Tidak kembalinya pasien dapat dikarenakan pasien kecewa pada pelayanan atau beralih ke sarana pelayanan lain. Kata kunci: karakteristik, kualitas, kepuasan, loyalitas
This research discussed the relationship of service quality, satisfaction, and patient loyalty. This was a quantitative research with cross-sectional design of study. Data was acquired from 96 respondents who were required to do control by physician. Statistical findings demonstrated that there was no difference of satisfaction service quality with patient’s characteristics (p-value > 0,05). There was no difference of satisfaction with patient’s characteristics (p-value > 0,05). There was no difference of patient loyalty with patient’s characteristics (p-value > 0,05). There was relationship between each dimension of service quality with patient’s (p-value > 0.000). There was relationship between of satisfaction with patient loyalty (p-value > 0.0002). There was relationship between service quality with patient loyalty (p-value > 0.037). Actual return behavior could be influenced by the patient’s trust to physician. Unreturned behavior of patient due to disappointment ni service quality or switch to another service of facility Key words: characteristic, quality, satisfaction, loyalty
