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This Research aims to determine patient satisfaction on service of ambulatory care Installation at Drug Dependence Hospital Jakarta in year 2010 and the factors associated with patient satisfaction, ie, patient characteristics and service in ambulatory care installation. The method of this thesis is cross sectional analytic study on 110 patients that used univariate analysis, bivariate and multivariate analysis. Chi square and logistic regression is used as statistic test.
The research results that 64% respondents who expressed satisfaction. There are three dominant variables of patient characteristics that are related to occupation, income and education. There are three dominant variables of ambulatory services related with satisfaction, that are environmental infrastructure in the waiting room, nursing services, and physician services. By patients characteristics this research informed that requiring community services more customer-oriented, communicative, fast, responsive, and competence and quality of the service implementation.
Analysis of Outpatient Installation Pharmacy Waiting Time at Special Hospital of Drug Addiction Jakarta in 2023 Abstract Prescription services waiting time in outpatient installations is one of the indicators for evaluating the performance of pharmaceutical installations that affects the quality of hospital services. Hospitals need to effort that prescription services waiting time meet the Minimum Service Standards (SPM). Through the Lean method with the Value Stream Mapping approach, this study aims to determine the prescription service procedures at the outpatient installation of RSKO Jakarta, identify value added and non-value added and waste that occurs so that factors that cause waste can be analyzed which can be prevented through the strategy recommendations obtained. This is a qualitative research with data collection obtained through observing and recording the e-prescriptions services waiting time at the RSKO outpatient installation, extracting in-depth information from informants and reviewing documents. Observations were made on 20 concoction medicine recipes and 10 concoction medicine recipes. The selection of informants was carried out using a purposive sampling technique and interviews were conducted with patients to obtain value from the customer's perspective according to the principles of the Lean method. The data obtained is then analyzed to obtain the factors affecting the prescription services waiting time duration using a fishbone diagram then a scoring system is carried out by assessing the urgency, severity and growth aspects of the cause problem so that priority recommendations can be formulated. The results of research conducted in April-May 2023 found that the average waiting time for prescription drug services was 49.25 minutes (VAR 17.5%) and for concoction drugs 80.2 minutes (VAR 33%), which means that it still exceeds the SPM set by KMK No. 128 of 2009 (no concoction drug recipe < 30 minutes, concoction drug recipe < 60 minutes). Some of the factors that cause waste are inefficiency in human resources, pharmaceutical inventory systems that have not been automated, inadequate evaluation/monitoring of drug use, the absence of a separate system for emergency prescription services, prescription service SPO that has not been adjusted with the establishment of prescription response time quality standardsfor each process, networks information system that frequently down/loads repeatedly and patient’s interruption for asking information. It is hoped that in the future an improvement strategy can be carried out to improve the waiting time for prescription services; increasing HR efficiency through arrangements so that during peak hours pharmaceutical HR focuses on working on the duties and functions of prescription services, facilitating a pharmaceutical inventory system with an automated system, implementing an evaluation system for monitoring drug use more effectively so that procurement planning becomes more accurate, regulation separates prescription services from the emergency room, providing SPO in accordance with prescription service implementation, separate the information system network between patient services and office and providing reachable information for pastient (visual management).
Pharmacy is one of terminal health care, pharmaceutical supply lines dealing directly with the community, and is part of a revenue center. The background of this study is the proportion of visits with prescription drug pharmacy low, at less than 50%, and complaints of patients will service pharmacy. This study aimed to find out more detailed level of patient satisfaction of outpatient pharmacy services related to the interests of patients redemption pharmacy prescription drugs at Budhi Asih Hospital.
RSKO is a hospital that belongs to Ministry of Health that have beenimplementing remuneration system since 2014. Purpose of this study is to identifya remuneration system that accepted by stakeholder in RSKO Jakarta. Thisresearch is qualitative with case study. The current remuneration system alreadymeets the principles of decency but not currently meet the eligibility principlesand fairness. Low nominal value of remuneration, the gap between remunerationin RSKO with performance allowance in Ministry of Health and feeling lessappreciated caused dissatisfaction of the remuneration system. RSKO have toevaluate periodically the remuneration system and raise the revenue.Keyword:Analysis, remuneration, hospital.
Standar waktu pelayanan resep racik diRumah Sakit Hermina Bekasi belum tercapai. Penelitian ini untuk mengetahui lama waktu pelayanan resep racik pasien anak rawat jalan serta faktor-faktor yang mempengaruhinya.Desain penelitian cross sectional; pendekatan kualitatif dan kuantitatif, Sampel resep racik pasien anak rawat jalan sebanyak 120 resep diambil secara random.Hasil penelitian didapatkan rerata waktu pelayanan resep racik 27 menit 30 detik, dengan rincian rerata waktu pelayanan atau komponen proses 7 menit 20 detik (26,69%) dan komponen delay 73,31% atau rerata waktu pelayanan 20 menit 10 detik. Terbatasnya personil, kemampuan tidak merata serta sarana merupakan faktor yang berpengaruh terhadap lamanya waktu pelayanan resep racik.Saran : evaluasi standar pelayanan resep dan penghitungan ketenagaan serta peningkatan pendidikan dan sarana prasarana.
Standard time of dispensing of compounding prescription at Hermina Bekasi Hospital has not yet been achieved. This research is to find out a total time used in dispensing of a compounding prescription child-outpatient and the attributed factors.The research design involved a cross sectional with qualitative and quantitative approaches, a sample size of 120 compounding prescription of child-outpatient taken as random.The research has shown that the dispensing activity time averaged 27 minutes 30 seconds. The component of the process is 26,69% (the average of process time is 7 minutes 20 seconds). And the 73,31% of total dispensing time was due to delay components (the average of delay time is 20 minutes 10 seconds). The lack of personnel, capability of uneven and also the facility are some of factors attributed the delay components.Suggestions: evaluation of service standard prescription and calculating workload as well as improved education and infrastructure.
Abstrak
Penelitian ini menganalisis piutang pasien rawat jalan dalam hal nominal, lama pembayaran dan lama pelunasan, menggunakan metode deskriptif analitik. Subyek penelitian adalah seluruh dokumen kontrak kerjasama dan 3.587 nota transaksi yang terdapat pada kartu piutang tahun 2010. Hasil penelitian, bahwa nominal piutang rawat jalan tahun 2010 sebesar Rp11.012.911.833 dengan saldo piutang yang belum tertagih hingga akhir Desember 2010 sebesar 7,3%. Rata-rata lama pembayaran 55 hari , dan lama pelunasan 76 hari. Uji statistik membuktikan adanya hubungan antara: jenis instansi dengan nominal piutang, kepemilikan modal dengan lama pembayaran, jenis instansi dengan lama pelunasan, serta ada hubungan antara kepemilikan modal dan jenis usaha terhadap lama pelunasan. Sebagai saran, diperlukan evaluasi kebijakan kredit, evaluasi kinerja instansi perusahaan penjamin, perbaikan manajemen piutang serta melanjutkan penelitian analisis faktor eksternal dan internal terkait keterlambatan pelunasan piutang di RSIJ Cempaka Putih.
This study analyzes the outpatients accounts receivables in nominal terms, the length of payments and the length of repayment using the analytical descriptive method. The subjects are all contract documents and the 3.587 memorandum containing card transaction receivables in 2010. The results, outpatient account receivables for 2010 are Rp11.012.911.833 with the balance of account receivable that have not collectible until the end of December 2010 by 7.3%. The average length of payment is 55 days, and the length of repayment is 76 days. The statistical test proves the relationship between: the types of institutions with a nominal accounts, the ownership of capital with the length of payment,the type of institution with the length of repayment, and there is also a relationship between the ownership of capital and the type of business to the length of repayment. It is suggested that credit policy evaluation, corporate guarantee agencies' performance evaluation, improve account receivable management, and continuing research of the internal and external factors related to the management of account receivable in RSIJ CempakaPutih are needed.
Rumah Sakit Ketergantungan Obat merupakan salah satu rumah sakit rujukan ketergantungan Obat yang terletak di daerah Cibubur Jakarta Timur. Rumah sakit ini tidak hanya memfokuskan kepada pasien-pasien ketergantungan obat saja melainkan dikembangkan pelayanan bagi pasien non ketergantungan obat (umum atau non NAPZA). Penelitian ini bertujuan untuk dapat menentukan target pasar yang sesuai bagi Instalasi Rawat Inap Non NAPZA RSKO Cibubur Tahun 2008 berdasarkan identifikasi dan pemilihan segmentasi pasar yang ada. Karakteristik penduduk dalam kajian ini dibagi berdasarkan segmen geografi, demografi. psikografi dan perilaku. Data yang digunakan dalam pene1itian ini adalah data primer dan data sekunder. Penelitian ini merupakan penelitian deskriptif analitik yang bersifat kualitatif kuantitatif. Penelitian kualitatif dilakukan dengan me1akukan wawancara mendalam kepada pihak rumah sakit sebagai informan. Sedangkan penelitian kuantitatif dilakukan dengan menyebarkan kuesioner kepada responden yang ada disekitar lingkungan rumah sakit. Dari hasil anal isis dan pengolahan data didapat dua kluster segmentasi psikografi dan tiga kiuster segmentasi perilaku. Pada segmentasi geografi didapat bahwa responden memilih pelayan rawat inap yang dekat dengan tempat tinggal, sedangkan pada segmentasi demografi usia produktif yang paling dominan, ini sesuai dengan yang diharapkan pihak RSKO. Pekerjaan sebagai karyawan merupakan yang paling banyak, hal ini menjadi pertimbangan pihak RSKO untuk dapat menjalin kerjasama dengan perusahaan yag ada disekitar RSKO. Dengan tingkat pendidikan terbanyak SMU dan berpenghasilan 1-2 juta maka pihak RSKO hendaknya meningkatkan kualitas tenaga medis dan peralatan serta menyediakan rawat inap kelas 2 dan kelas 3 lebih banyak lagi. Untuk mendapatkan target pasar yang diinginkan maka RSKO hendaknya melakukan seminar atau promosi untuk merubah paradigm RSKO sebagai rumah sakit menakutkan, meningkatkan pelayanan untuk rawat inap NON NAPZA dengan biaya yang terjangkau, menambah ruangan rawat inap untuk kelas 2 dan kelas 3.
Rumah Sakit Ketergantungan Obat (RSKO) Cibubur is one of drug dependence reference hospital which located in area Cibubur Jakarta Timur. This hospital not only focussed to just drug dependence patients but developed by service for patient non drug dependence {common or non NAPZA). This research aim to to be able to determine target of market appropriate for Installation R,awat !nap Non NAPZA RSKO Cibubur 2008 based on identification and election of the market segmentation. Resident characteristic in this study divided based on segment geography, demography, psychography and behavior. Data applied in this research is primary data and secondary data. This research is analytic descriptive research having the character of quantitative qualitative. Research qualitative is done by doing in depth quantitative research is done by propagating questionalre to the responder is around by hospital area. From result of analysis and data processing is gotten [by] two kluster segmentation of psychography and three kluster behavioristic-segmentation, At segmentation geography it is gotten that respondent chooses steward to rawat inap which close to residence, while at segmentation of productive age demography of which most dominance, this matching with?