Ditemukan 2 dokumen yang sesuai dengan query :: Simpan CSV
Khansa Vhastia Adityani; Pembimbing: Vetty Yulianty Permanasari; Penguji: Adang Bachtiar, Citra Trisnawati Wulandari
Abstrak:
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Kepuasan pasien dipercayai dapat digunakan sebagai alat untuk mengukur keberhasilan klinik. Penelitian ini bertujuan untuk mengetahui kepuasan pasien yang dilihat dari ketiga indikator, yaitu janji temu, fasilitas, dan pelayanan kesehatan gigi dengan metode penelitian kuantitatif dan desain cross-sectional yang menyebarkan kuisioner. Hasil penelitian yang didapat merupakan p value sebesar 0.06 untuk janji temu, p value sebesar 0.007 untuk fasilitas, dan p value sebesar 0.013 untuk pelayanan kesehatan gigi. Hal tersebut menyimpulkan bahwa dari ketiga indikator, hanya janji temu yang tidak berpengaruh terhadap kepuasan pasien. Rekomendasi yang dapat diberikan adalah untuk klinik memperhatikan kepuasan pasien, meningkatkan skills SDM, dan melanjutkan survey.
Patient satisfaction is believed to be used as a tool to measure the success of the clinic. This study aims to determine patient satisfaction as seen from appointments, facilities, and dental health services with quantitative research methods and cross-sectional designs that distribute questionnaires. The results were a p value of 0.06 for appointments, a p value of 0.007 for facilities, and a p value of 0.013 for dental health services. This concluded that only appointments had no effect on patient satisfaction. Recommendations that can be given are to pay attention to patient satisfaction, improve HR skills, and continue surveys.
S-11707
Depok : FKM UI, 2024
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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Bunga Pramesuari Mei Syara; Pembimbing: Vetty Yulianty Permanasari; Penguji: Pujiyanto, Khaterina Kristina Manurung
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Kesehatan gigi merupakan bagian integral dari kesehatan tubuh secara keseluruhan, dan masalah kesehatan gigi berkontribusi signifikan terhadap beban penyakit. Penelitian ini bertujuan untuk menganalisis pengaruh berbagai variabel terhadap utilisasi layanan kesehatan gigi di Fasilitas Kesehatan Tingkat Pertama (FKTP) berdasarkan data sampel BPJS pada tahun 2023. Desain penelitian menggunakan uji Kruskal-Wallis dan Mann-Whitney dengan total sampel sebanyak 8.694 peserta yang memanfaatkan layanan kesehatan gigi di FKTP wilayah Provinsi Jawa Barat. Hasil penelitian menunjukkan bahwa variabel usia 15-64 tahun, jenis kelamin Perempuan, tempat tinggal peserta di kota, status perkawinan kawin, lokasi FKTP kota, jenis FKTP klinik pratama, serta segmen kepesertaan PPU, semuanya memiliki hubungan signifikan terhadap utilisasi pelayanan kesehatan gigi di FKTP (p-value < 0,001). Kesimpulan dari penelitian ini yakni seluruh variabel berhubungan signifikan dengan utilisasi layanan kesehatan gigi di FKTP wilayah Provinsi Jawa Barat.
Dental health is an integral part of overall body health, and dental health problems contribute significantly to the burden of disease. This study aims to analyze the influence of various variables on the utilization of dental health services at the Primary Health Care (FKTP) based on BPJS sample data in 2023. The research design used the Kruskal-Wallis and Mann-Whitney tests with a total sample of 8,694 participants who utilized dental health services at FKTP in West Java Province. The results showed that the variables of age 15-64 years, female gender, residence in the city, marital status, location of city primary health care facilities, type of primary health care facilities, and PPU membership segment all had a significant relationship with the utilization of dental health services at primary health care facilities (p-value <0.001). The conclusion of this study is that all variables are significantly associated with the utilization of dental health services at primary health care facilities in West Java Province
Dental health is an integral part of overall body health, and dental health problems contribute significantly to the burden of disease. This study aims to analyze the influence of various variables on the utilization of dental health services at the Primary Health Care (FKTP) based on BPJS sample data in 2023. The research design used the Kruskal-Wallis and Mann-Whitney tests with a total sample of 8,694 participants who utilized dental health services at FKTP in West Java Province. The results showed that the variables of age 15-64 years, female gender, residence in the city, marital status, location of city primary health care facilities, type of primary health care facilities, and PPU membership segment all had a significant relationship with the utilization of dental health services at primary health care facilities (p-value <0.001). The conclusion of this study is that all variables are significantly associated with the utilization of dental health services at primary health care facilities in West Java Province
S-12115
Depok : FKM UI, 2025
S1 - Skripsi Pusat Informasi Kesehatan Masyarakat
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