Ditemukan 199 dokumen yang sesuai dengan query :: Simpan CSV
Latar belakang: Dalam konteks layanan kesehatan, hal ini khususnya berkaitan dengan pasien dan keluarganya. Pelayanan rumah sakit menunjukkan karakteristik unik yang dibentuk oleh kemajuan penelitian kesehatan, kemajuan teknologi di lingkungan rumah sakit, dan kondisi sosial ekonomi masyarakat sekitar. Pelayanan rumah sakit akan menentukan kepuasan pelanggan yang terbentuk dari penilaian kinerja pelayanan yang dirasakan oleh pelanggan serta ekspektasi yang dimiliki oleh pelanggan. Tujuan penelitian: Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi kepuasan pasien rawat inap Rumah Sakit Graha Husada Bandar Lampung. Metodologi penelitian: Penelitian ini menggunakan pendekatan kuantitatif dengan desain cross sectional (potong lintang) dengan tujuan untuk mengetahui pengaruh langsung dan tidak langsung serta besarannya antara variabel lingkungan, responsiveness, komunikasi dokter, komunikasi obat, dan kinerja perawat, terhadap kepuasan pasien dari November-Desember 2023. Hasil penelitian: Berdasarkan uji statistik, ditemukan pengaruh terdapat hubungan yang signifikan antara responsiveness, komunikasi dokter dan kinerja perawat terhadap kepuasan pasien di RS Graha Husada Bandar Lampung. Hasil analisis multivariat juga diketahui bahwa yang memiliki hubungan kuat terhadap kepauasan pasien adalah komunikasi dokter dan variabel kinerja perawat, namun dari kedua variabel tersebut variabel yang memiliki hubungan paling kuat terhadap kepuasan pasien adalah komunikasi dokter. Kesimpulan: Terdapat hubungan yang signifikan antara responsiveness, komunikasi dokter dan kinerja perawat terhadap kepuasan pasien di RS Graha Husada Bandar Lampung serta yang memiliki hubungan paling kuat terhadap kepuasan pasien adalah komunikasi dokter. Artinya dengan meningkatnya komunikasi dokter terhadap pasien maka dapat meningkatkan kepuasan pasien. Kata kunci: Kepuasan Pasien, Servqual Model, Healtqual Model, Rumah Sakit
Background: In the context of healthcare, this is particularly relevant to patients and their families. Hospital services exhibit unique characteristics shaped by advances in health research, technological advances in the hospital environment, and the socio-economic conditions of the surrounding community. Hospital services will determine customer satisfaction which is formed from the assessment of service performance felt by customers and the expectations held by customers. Objective: This study aims to determine the factors that influence the satisfaction of inpatients at Graha Husada Hospital in Bandar Lampung. Methode: This research uses a quantitative approach with a cross sectional design with the aim of determining the direct and indirect influence and magnitude of environmental variables, responsiveness, doctor communication, drug communication, and nurse performance, on patient satisfaction from November-December 2023. Results: Based on the statistical tests, a significant relationship was found between responsiveness, doctor communication, and nurse performance with patient satisfaction at Graha Husada Hospital in Bandar Lampung. Multivariate analysis results also revealed that the variables with a strong association with patient satisfaction are doctor communication and nurse performance. However, among these variables, doctor communication has the strongest correlation with patient satisfaction Conclusion: There is a significant relationship between responsiveness, doctor communication, and nurse performance with patient satisfaction at Graha Husada Hospital in Bandar Lampung. Moreover, the factor that has the strongest correlation with patient satisfaction is doctor communication. This means that an improvement in communication between doctors and patients can enhance patient satisfaction. It means that with improved communication between doctors and patients, patient satisfaction can be increased. Key Word: Patient Satisfaction, Servqual Model, Healthqual Model, Hospital
Kata kunci :Metode investigasi, model kecelakaan
This thesis discusses the evaluation of accident investigation activities conducted at PT.HPU in 2018. The type of the research is qualitative research with phenomologyapproach. The purpose of this research is to describe the result of the implementation oftwo-level investigation method used since 2015 in PT. HPU, with interview anddocument observation as a research tools. From the results of the research it is knownthat based on theoretically, the investigation methods applied still suitable withappropriate investigation method characteristics of the mining industry system. In theinvestigation process, it is showing that the investigation activities have not been run inaccordance with the purpose of the implementation of two-level accident investigation.There is lack of understanding about how to apply the second-level investigation methodsby investigator due to the influence of the already highly-trained first-level investigationmethods in the past. On the output component, it is showing that the second-levelinvestigation methods are able to better generate reports that can be illustrate the accidentcausal factors more comprehensive than the first level methods. In the investigationprocess, the second level methods still requires a guidance about how the methods shouldbe implementing in the investigation activities. It is also necessary if an investigatorhaving better understanding about the underlying model as a basic model framework forthe investigation methods.
Key word: Accident investigation method, accident causation model.
