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Penelitian ini merupakan penelitian kualitatif yang didahulukan oleh studi dokumenter (documentary study) dengan memeriksa kelengkapan rekam medis menggunakan alat bantu daftar tilik yang dibuat oleh peneliti. Motivasi ekstrinsik akan mempengaruhi tenaga medis dalam pengisian rekam medis, diantaranya kerjasama tim dan beban kerja. Motivasi intrinsik seperti pengetahuan dan persepsi dalam pengisian rekam medis juga akan mempengaruhi ketidaklengkapan pengisian rekam medis di suatu pelayanan kesehatan. Motivasi dari pekerja kesehatan berpotensi mempengaruhi penyediaan layanan kesehatan. Semangat rendah diantara pekerja dapat merusak kualitas penyediaan layanan, sementara kehadiran pekerja yang bermotivasi tinggi dan berkualitas merupakan aspek kunci dari kinerja sistem kesehatan.
Kata kunci : Rekam medis, motivasi ekstrinsik, motivasi intrinsik
A medical record is containing data and information to be made by a health service that contains a patient's medical history during the patient is receiving services, from anamnesis, history of the disease, physical examination and other investigations, diagnosis, treatment to action medical services. The completeness of a medical record is desperately needed as a valid proof that a patient is properly receiving health care, especially medical resume can be used as hospital claim sheets to insurance in collaboration with hospitals. The low number of completeness medical record in Bhakti Yudha Depok Hospital is the basis for the researcher to conduct the research. The incomplete filling of medical records is due to many factors, including the motivation possessed by the medical personnel responsible for the medical record.
This research is a qualitative research which takes precedence by documentary study by examining the completeness of medical record using the check list tool made by the researcher. Extrinsic motivation will affect medical personnel in filling out medical records, including teamwork and workload. Intrinsic motivation such as knowledge and perception in filling medical record will also affect the incomplete filling of medical record in a health service. The motivation of health workers has a potential affect the provision of health services. Low morale among workers can damage the quality of service provision, while the presence of highly motivated and qualified workers is a key aspect of health system performance.
Key words : Medical record, extrinsic motivation, intrinsic motivation
Diarrhea is a disease that is often found and causes 4% of all deaths in the world. Cases of acute diarrhea in children is a disease that includes high risk, high volume, and high cost. According to 2018 data, there were 938 cases of acute diarrhea and were in first place in the top 10 causes of hospitalization at Bhakti Yudha General Hospital. The implementation of clinical pathways is closely related to efforts to control the quality and cost of affordable and predictable health services. Cost control can be realized if the process of overall health services can be planned and standardized from the start. Clinical pathways if done properly and correctly can reduce the cost of health services, reduce the length of stay, and improve patient clinical outcomes. The existence of a mismatch in the application of clinical pathways can affect the number of billing patients. This study aims to determine the appropriateness of the application of clinical pathways of mild acute diarrhea - moderate inpatient children in Bhakti Yudha General Hospital. The mixed-method research design is quantitative descriptive and qualitative case studies. The results showed that doctor compliance was still lacking in the provision of medical management. There are still discrepancies between clinical pathways and services provided. These discrepancies include variations in drug therapy, supporting examinations, and nursing actions. This variation was made because the patient's condition needed different treatments. The biggest gap in the use of drugs is 145% wherein real billing is greater than the bill according to the clinical pathway due to the use of drugs that are not following the clinical pathway. The number of variants that do not fit the clinical pathway will affect the amount of the hospital bill.
