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Penelitian ini mengevaluasi implementasi Standar Pelayanan Minimal (SPM) HIV/AIDS di Puskesmas Kota Depok tahun 2025 dengan pendekatan Six Building Blocks WHO. Penelitian kualitatif deskriptif ini mengumpulkan data melalui wawancara mendalam, FGD, observasi, dan telaah dokumen di empat Puskesmas terpilih. Temuan menunjukkan capaian layanan belum merata, dipengaruhi oleh keterbatasan sumber daya, pelaporan yang belum optimal, dan lemahnya koordinasi lintas sektor. Strategi percepatan yang disusun menekankan penguatan tata kelola, kapasitas tenaga kesehatan, sistem informasi, akses obat esensial, serta peningkatan kolaborasi multisektor.
Hasil penelitian mengungkap bahwa pelaksanaan SPM HIV/AIDS masih menghadapi kesenjangan antar sasaran dan wilayah. Kelompok populasi kunci memiliki capaian tinggi karena dukungan LSM, sedangkan ibu hamil menjadi kelompok dengan capaian terendah akibat keterlambatan pelaporan dari bidan mandiri dan rumah sakit. Sistem informasi HIV/AIDS (SIHA) belum terintegrasi penuh dan masih bergantung pada kemampuan individu petugas. Ketersediaan obat antiretroviral (ARV) terbatas pada satu Puskesmas dengan sistem distribusi yang belum merata. Pembiayaan program masih bertumpu pada dana BOK dan donor, sementara regulasi seperti Perwal HIV/AIDS dan SOP PrEP belum disahkan.
Penelitian ini menegaskan perlunya penguatan kebijakan teknis sesuai Permenkes No. 6 Tahun 2024, penataan SDM dan insentif yang berkelanjutan, serta integrasi pelaporan lintas fasilitas. Peningkatan kapasitas kader, inovasi komunitas seperti CLM, dan pemanfaatan teknologi pelaporan menjadi kunci percepatan pencapaian target SPM HIV/AIDS di Kota Depok.
This study evaluates the implementation of the Minimum Service Standards (SPM) for HIV/AIDS at Community Health Centers (Puskesmas) in Depok City in 2025 using the WHO Six Building Blocks approach. This descriptive qualitative study collected data through in-depth interviews, focus group discussions (FGD), observations, and document reviews at four selected Puskesmas. Findings indicate that service delivery is uneven, influenced by resource constraints, suboptimal reporting, and weak inter-sectoral coordination. The acceleration strategies developed emphasize strengthening governance, health worker capacity, information systems, access to essential medications, and enhancing multisectoral collaboration. The results show that the implementation of the HIV/AIDS SPM still faces disparities among target groups and service areas. Key populations achieved higher coverage mainly due to NGO support, while pregnant women had the lowest coverage due to delayed or incomplete reporting from private midwives and hospitals. The HIV/AIDS Information System (SIHA) has not been fully integrated and still depends on individual staff capacity. The availability of antiretroviral (ARV) drugs is limited to one health center with uneven distribution across facilities. Program financing still relies heavily on BOK and donor funds, while technical regulations such as the Mayor’s Decree on HIV/AIDS and the PrEP SOP have not yet been enacted. This study highlights the need to strengthen technical policies in accordance with Minister of Health Regulation No. 6 of 2024, ensure sustainable human resource and incentive management, and enhance cross-facility reporting integration. Strengthening community-based innovations such as CLM, capacity building for cadres, and the use of digital reporting systems are key strategies to accelerate the achievement of HIV/AIDS SPM targets in Depok City.
Quantitative research with a cross-sectional design (Cross Sectional) will examine the achievements of health service programs for people at risk of getting HIV using the Malcolm Baldrige approach at the Depok City Health Center. The purpose of this study was to determine the performance of the health service program for people at risk of getting HIV using the Malcolm Baldrige approach. The population of this study were all Community Health Centers in Depok City, totaling 38 Health Centers. The research instrument used questionnaires and interviews which were made based on standard references from Malcolm Baldrige's criteria which had been translated into Indonesian by previous researchers and adapted to the research objectives. There are 6 independent variables, namely leadership, strategic planning, focus on customers, measurement analysis and knowledge management, focus on workforce and process management, while the dependent variable is achievement of minimum service standards in health services for people at risk of getting HIV. Data analysis used univariate data analysis to look at the frequency distribution of performance results, bivariate data analysis looked at the relationship between 6 (six) Malcolm Baldrige criteria and the achievement results of the minimum service standard for the Health Service Program for people at risk of getting HIV at the Depok City Health Center and multivariate analysis to find the most common factor Dominantly affect the achievement of minimum HIV service standards. The majority of Univariate research results fall into the category of lacking leadership (53.07%), strategic planning (46.21%) focus on customers (43.84%), measurement, analysis and knowledge management (44.21%), workforce (47.85%) and process management (47.49%) while the results of the minimum service standards for people at risk of getting HIV (69.86%) are in the sufficient category. In the bivariate analysis all independent variables have a strong and positive relationship to the dependent variable. In the multivariate analysis there is a strong correlation between HIV MSS achievement and leadership and customer focus variables (R=0,749) and R square =0,561 where the most dominant variable is Customer Focus (48.5%).
The health service for people suspected of having TB is one of the minimum service standards (MSS) in the health sector that must be met by the district/city government. The Public Health Center is the leading unit in achieving the MSS performance targets in the health sector. TB MSS achievement in Depok city in 2021 only reached 36.17% and became the second lowest achievement of the 12 MSS in Depok City Health. The aim of this study was to analyze in depth aspects of the structure, aspects of the quality and performance improvement process using the PDSA (Plan-do-study-act) approach as well as outputs in an effort to increase the achievement of health services for people suspected of having TB at the Depok City Health Center in 2022. This research used a qualitative approach using a case study design through in-depth interviews with 31 informants, field observations and document searches. The results of the study, not all Public Health Centers have established TB Dots Teams, lack of trained personnel, not all facilities are up to standard, medicinal materials are not adequate, use of information technology is not optimal, leadership and staff commitment is still lacking. In terms of process factors, not all Public Health Centers have conducted monitoring and evaluation of TB MSS achievements at the study stage. On output; there has been an increase in the achievement of services for people suspected of having TB in 2022 compared to 2021, but not all Public Health Centers have reached the set TB MSS target. Conclusion: structural factors and quality and performance improvement processes carried out influence success in achieving TB MSS at the Public Health Centers
Minimum Standard Services (MSS) can be used as an indicator to cover citizen’s rights of essential health service. Furthermore, MSS in women’s labour is expected to be in a certain quality and quantity standards to reduce MMR. Rawamerta Public Health centre reported in 2019, 77.9% and 68.95% achievement in K1 and K4, respectively. These figures are well below the acceptance target of 100%. This study aims to analyze the quality of SPM implementation in Antenatal services at Rawamerta Public Health Center with qualitative methods in concordance with Donabedian’s quality evaluation theory. Research informants were determined by purposive and snowballing sampling. Data collection performed with in-depth interviews, observations, and document reviews. Data analysis was performed descriptively and converted to a narrative. Rawamerta’s structure, process, and outcome to achieve MSS were evaluated. It is found that Rawamerta Public Health Center quality is still below the MSS standards.
Hipertensi merupakan penyakit tidak menular dengan prevalensi tinggi di Indonesia dan berisiko menimbulkan komplikasi serius jika tidak tertangani dengan baik. Di Kabupaten Belitung, capaian pelayanan hipertensi belum mencapai target 100% sesuai Standar Pelayanan Minimal (SPM). Penelitian ini bertujuan menganalisis implementasi pelayanan hipertensi berdasarkan SPM tahun 2024 menggunakan pendekatan kualitatif studi kasus dan model Donabedian (struktur, proses, hasil). Informan terdiri dari pengelola program, tenaga kesehatan, kepala Puskesmas, dan pemerintah desa di empat Puskesmas. Data dikumpulkan melalui wawancara, observasi, dan telaah dokumen pada Februari–Mei 2025.
Hasil penelitian menunjukkan keterbatasan SDM, ketidakterpaduan regulasi, serta bervariasinya dukungan desa memengaruhi efektivitas layanan. Proses pelayanan seperti deteksi dini, terapi, edukasi, dan pencatatan di aplikasi ASIK belum berjalan sistematis. Capaian pelayanan tahun 2024 berada di kisaran 44,76–92,66% dengan rata-rata 76,10%. Kepatuhan pasien dalam minum obat rendah dan pengukuran mutu belum konsisten. Kesimpulannya, pelayanan hipertensi belum memenuhi target nasional. Diperlukan penguatan regulasi teknis, distribusi SDM yang merata, peningkatan kapasitas pelaksana, serta kolaborasi lintas sektor dengan dukungan desa dan kader untuk mewujudkan layanan hipertensi yang merata dan bermutu.
Pencapaian cakupan imunisasi hepatitis B1 pada bayi 0-7 han merupakan salah satu indikator mutu pelayanan yang dilakukan oleh penolong persaliman. (bidan), indikator tersebut menunjukan tamptlan kerja bidan apakah semua bayi yang persalinanya ditolong oleh bidan diberikan imunisasi hepatitis B1 atau tidak. Tampilan hasil kerja merapakan salah satu gambaran perilaku individu atau kelompok dari tingkat kepatuhannya terhadap standar pelayanan yang ada. Di Kabupaten Pandeglang angka pencapaian imunisasi hepatitis B1 pada bayi 0 - 7 hari masth sangat rendah (34.2%) tahun 2004, sementara angka cakupan persalinan yang ditolong oleh bidan sebesar 57,6 % . Dengan kondisi ini dapat diasumsikan adanya faktor -faktor yang berpengaruh terhadap pemberian imunisasi Hepatitis B1 pada bayi 0-7 hari oleh bidan pada pertolongan persalinan. Salah satu faktor yang berpengaruh adalah standar pelayanan imunisasi befum sepenuhnya dilaksanakan oleh bidan khususnya imunisasi hepatitis B1 pada bayi 0 - 7 hari. Penelitian ini dilakukan untuk melihat kepatuhan bidan dalam melaksanakan standar pelayanan imunisasi hepatitis B! pada bayi 0-7 hari. Penelitian ini menggunakan 2 (dua) pendekatan yaitu pertama kualitatif dilakukan dengan elaborasi kepustakaan dan elaborasi dikalangan pelaksana dengan wawancara mendalam. Hasil elaborasi ini menghasilkan kerangka empiris dan kuesioner final yang akan digunakan untuk tahap berikutnya. kedua tahap kuantitatif dengan menggunakan desain cross sectional. Hasil penelitian menggambarkan bahwa responden (bidan) yang menunjukan kepatuhan terhadap standar pelayanan imunisasi hepatitis B pada bayi 0-7 hari iebih banyak yang patuh dibandingkan dengan responden yang tidak patuh. Sedangkan variabel independent yang mempunyai hubungan bermakna terhadap kepatuhan responden (bidan) dalam melaksanakan standar pelayanan imunisasi hepatitis B pada bayi 0-7 hari adalah variabel pengetahuan, sarana, imbalan, supervisi, motivasi dan pandangan bidan terhadap tradisi masyarakat, Dart semua variabel yang berhubungan signifikan, variabel motivasi merupakan variabel yang paling dominan. Memang dalam kaitanya dengan pelaksanaan imunisasi, seorang petugas akan termotivasi untuk melaksanakan standar pelayanan imunisasi, bila diyakini benar bahwa tindakannya akan menghantarkan ke suatu penilaian kinerja, penilaian yang baik akan mendorong untuk mendapatkan kebutuhan yang diharapkan, dimana kebutuhan tersebut akan memuaskan pribadi petugas. Sehingga upaya peningkatan mutu pelayanan dalam penelitian ini, faktor yang paling penting dalam perbaikan adalah dengan pendekatan pada proses. Identifikasi, penentuan prioritas dan penentuan penyebab potensial masalah dalam penelitian ini difokuskan kepada motivast petugas yang akan mempengaruhi terhadap kepatuhanya dalam melaksanakan standar pelayanan imunisasi hepatitis B pada bayi 0-7 hari. Upaya perbaikan mutu pelayanan yang berkesinambungan ini menggunakan siklus PDCA(Plan-Do-Check-Action). Dalam penelitian ini penulis memberikan saran kepada Dinas Kesehatan dan Puskesmas di Kabupaten Pandeglang agar dalam meningkatkan mutu pelayanan kesehatan selalu berorientasi pada perbaikan yang terus-menerus dan berkesinambungan pada simpul proses, sehingga tidak memberikan dampak pemborosan. Dalam memenuhi semua Kebutuhan fasilitas, sarana dan dukungan sebaiknya lebih meningkatkan advokasi kepada semua pengambil kebijakan di setiap jenjang, schingga semua yang diperlukan dapat menunjang keberhasilan program imunisasi tersebut.
Attainment of Coverage immunize hepatitis BI at baby 0-7 day represent one of indicator quality of service conducted by birth helper (midwife), this indicator as performance of midwife work, whether all baby which helped by midwife given to by immunize hepatitis B1 or not. Appearance result of job represent one of behavioral picture of individual or group of people from level of his compliance to standard of existing service. In Pandeglang District the number of attainment immunize hepatitis Bi at baby 0 - 7 day still be very low ( 34,2%) year 2004, whereas number of coverage is copies with helped by midwife of equal to 57,6 . With this condition can be assumed by a factor existence factor having an effect on to gift immunize Hepatitis Bl at baby 0-7 day by midwife that help the birth. One of factor having an effect on standard of service immunize not yet full executed by midwife specially immunize hepatitis Bi at baby 0 - 7 day. This research is conducted to see compliance of midwife in executing standard of service immunize hepatitis B1 at baby 0-7 day. This research use 2 ( two) of phase that is first of phase is qualitative conducted by elaborasi is reference and elaborasi of among executor with circumstantial interview. result of this Elaborasi yield empirical framework and kuesioner of final to be used for the next phase. second of quantitative phase by using desain cross sectional. The result of research that responder (midwife) which compliance to service standard immunize hepatitis B at baby 0-7 day, proportional compliance responder more than which not compliance, While variable independent having relation have a meaning to responder compliance in executing service standard immunize hepatitis B at baby 0-7 day, is knowledge vanable, reward, supervise, midwife view and motivation to tradition socialize, From all coresponding variable of signifikan, variable motivate to represent most dominant variable. It is true that the relationship immunization activities, a worker will be motivated to do service standard immunize, 1f believed by correctness that his, action will send to a performance assessment, good assessment will push to get requirement expected, where the requirement will gratify worker person. So that, the improvement quality of service in research, the determinant this improvement factor in repair is with approach of process. Identify, potential cause determination and priority determination of internal issue this research is focussed to worker motivation to influence to compliance in service standard immunize hepatitis B at baby 0-7 day. Strive repair of quality of continual service use cycle PDCA (Plan-DoCheck-Action). In this reaserch, the writer suggest to health District office and public health service in Pandeglang District to increase the quality health service that focus to continous improvement ai processing, so that not extravagance impact. In fulfilling all facility requirement, support and medium better more improve advokasi to all policy taker in every ladder, so that all that is needed can support efficacy program to immunization
The result of BPJS customer satisfaction survey in primary clinic in 2014was 80%, which means it achieved Road Map to Jaminan Kesehatan Nasionaltarget. However, there are still many complaints from the BPJS customer asshown in YLKI report and in Kemenpan official website regarding unfulfillmentof their expectation. Therefore, we needs to know the determinants and their levelof expectation.This study aim to determine information about the determinant of memberof BPJS Kesehatan expectation to the service of primary clinic in Depok Cityperiod May 2016. This study is combined qualitative and quantitative study.Design of this study is sequential exploratory, which is started by qualitative studyto explore the phenomena and then followed by quantitave study. Number ofinforman in qualitative study is 12 and number of respondent in quantitative studyis 203.The result of this study is there is no correlation between gender, age, andoccupation with the level of respondent expectation. There is correlation betweenlevel of education, personal needs, word-of-mouth, and past experience with thelevel of respondent expectation. The most dominant factor that influences thelevel of respondent expectation is personal needs, which means the higherrespondent frequency to visit primary clinic to get treatment when sick, the higherlevel of respondent expectation.Keyword: member of BPJS Kesehatan expectation, personal needs, pastexperience, words-of-mouth