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Retensi perawat merupakan kemampuan organisasi dalam mempertahankan perawat selama mungkin bekerja dalam organisasi tersebut. Penelitian ini bertujuan untuk mengetahui retensi perawat di Rumah Sakit Santa Elisabeth Bekasi. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan cross sectional, dilakukan pada bulan Maret 2011 dengan melibatkan 60 perawat. Data yang telah dikumpulkan dianalisis secara univariat dan bivariat. Hasil penelitian menunjukkan tingkat retensi perawat sebesar 45% dan faktorfaktor yang mempengaruhi retensi perawat adalah beban kerja, lingkungan kerja, keamanan kerja, praktek professional dan organisasi tempat kerja. Faktor dominan dari beban kerja yang menyebabkan perawat tidak retensi yaitu jumlah staf keperawatan yang belum cukup dan jumlah waktu kerja yang berlebih. Faktor dominan dari lingkungan kerja yaitu ketersediaan peralatan dan teknologi, resiko cendera dan penyakit tinggi serta keadaan lingkungan kerja yang menimbulkan stress. Faktor dominan dari keamanan kerja yaitu kompensasi dan keuntungan yang didapat belum memadai. Faktor dominan dari organisasi tempat kerja yaitu manajemen belum mengerti kebutuhan perawat. Kepustakaan 33 (1986 - 2010), Tabel 21, Grafik 5, Lampiran 4 Kata Kunci : Retensi, Beban Kerja, Lingkungan Kerja, Keamanan Kerja, Praktek Professional, Organisasi Tempat Kerja
Nurse retention is an organization’s ability to retain nurses as long as possible to work within the organization. This study aims to determine the retention of nurses at RS Santa Elisabeth Bekasi. This study is a quantitative research with cross sectional approach, conducted in March 2011 involving 60 nurses. Data collected were analyzed by univariate and bivariate. The results showed the nurse retention rate by 45% and the factors that affect the retention of nurses are workload, working environment, employment security, professional practice and wokplace organization. Dominant factor of the workload that causes retention of nurses is not the amount of nursing staff who have not been sufficient and excessive amount of work time. Dominant factor of the work environment is the availability of equipment and technology, risk as well as souvenir high disease, situation stressfull work environment. Dominant factor of the compensation and job security benefits have not been adequate. Dominant factor of the organizational work that management has not understood the needs of nurses. Bibliography 33 (1986 - 2010), Table 21, Chart 5, Annex 4 Keywords: Retention, Workload, Working Environment, Employment security, Professional Practice, Workplace organization.
Tesis ini membahas analisis strategi pemasaran unit Medical Check Up RS St. Elisabeth Bekasi dengan menggunakan QSPM, serta melihat karakteristik pelanggan MCU dan bauran pemasaran. Penelitian ini adalah penelitian kualitatif dengan desain deskriptif. Hasil penelitian memberikan beberapa strategi dari bauran pemasaran, diantaranya strategi produk, strategi harga, strategi penempatan, dan strategi promosi. Keempat strategi tadi terangkum dari strategi market development dan product development yang berasal dari QSPM serta karakteristik pasien, dimana semuanya terangkum dalam matriks rencana strategis pemasaran. Agar strategi yang diusulkan bermanfaat, disarankan melakukan pembenahan internal terlebih dahulu terutama memperkuat bagian pemasaran agar dapat mendorong keberhasilan program yang telah direncanakan. Kepustakaan 42 (1995- 2010), Gambar 14, Tabel 27, Lampiran 3 Kata Kunci: strategi pemasaran, medical check up, bauran pemasaran
The focus of this study is Marketing Strategic Analysis of Medical Check Up at Santa Elisabeth Bekasi Hospital by using QSPM, and see the characteristics of MCU customers and the marketing mix. This research is qualitative descriptive interpretive. The results provide some of the strategies of the marketing mix, including product strategy, pricing strategy, strategic placement, and promotion strategies. The four strategies summarized from the market development strategy and product development derived from QSPM and patient characteristic, which are all encapsulated a matrix of strategic marketing plans. In order for the proposed strategy is useful, it is advisable to reform internally first, especially to strengthen the marketing department in order to encourage the success of programs already planned Literature 42 (1995-2010), Picture 14, Table 27, Attachment 3 Keyword : marketing strategy, medical check up, marketing mix
With the aim of streamlining the inpatient's discharge process at the Elizabeth HospitalBekasi, this study analyzed the efficiency of discharge process using the Lean Six Sigmamethod. Six Sigma method tries to reduce time variation in each step of the discharge processfollowed by identifying the appropriate time. The Lean method identifies the non valuesactivities (waste) to be reduced. For that, qualitative approach using observation wasimplied. The study resulted with 238 minute as average total timing of discharge and thegreatest impact to reduce it will be the one day earlier written discharge instruction preparedby the physician.