Ditemukan 29487 dokumen yang sesuai dengan query :: Simpan CSV
Kata kunci: waktu tunggu, metode lean, kegiatan value added, kegiatan non valueadded.
Long waiting times in the outpatient care would hamper the service, have an impacton queues and will end up with an inefficient service. This qualitative research,using the lean method, observed the time spent by the outpatients while in hospitalwith the aim to improve the efficiency of outpatient services at the Sumber WarasHospital Ciwaringin with lean method.The results showed that 90% of the service time is non-value added activities andonly 10% is counted as value added activities. Simulation is applied and has leadto improvement in the process of outpatient services by decreasing the non valueadded activities to 70,59% and increasing the value added activities to 29,41%
Keywords: waiting time, lean methods, activities of value added, non-value addedactivities.
Background: Pharmaceutical services in hospitals have been regulated by the issuance of Minister of Health regulation number 72 in 2016. Accreditation as an acknowledgment of service quality in hospitals standard for pharmaceutical and medication services in the PKPO chapter which consists of 7 standards and 80 assessment elements. SNARS as an accreditation guideline issued by the Indonesian Commission on Accreditation of Hospital (KARS), an independent agency approved by the Minister of Health, to assess the implementation of services according to standards. Not yet known the suitability and challenges of pharmaceutical and medication services in hospitals toward SNARS including supporting factors and obstacles in meeting the accreditation standards. Methods: Mix-methods. Cross sectional uses secondary data from the KARS database. The sample is the total population, tested based on variable type, ownership, class and hospital province towards mean value of PKPO. Qualitative with in-depth interviews with KARS surveyors and hospital assistants. Results & Discussion: 1.725 hospital were obtained with a mean PKPO final score of 79.16. There are significant differences in ownership (Government, Private) (p = 0.001), class (A, B, C, D) (p < 0,001), and Province (p < 0,001). Based on the focus area, the highest mean values are in storage standards for types (General and Specialist), ownership (government and private), in classes (B, C, D), and provinces, while prescribing and copying standards in class A hospitals. The lowest mean value in the monitoring standard for all variables. Conclusions: Storage standards become the strength of hospital pharmacy services in Indonesia to the compliance of SNARS. Monitoring standard be a challenge to SNARS compliance in types (General and Specialist), ownership (government and private), class (A, B, C, D), and provincial hospitals in Indonesia.
