Ditemukan 3 dokumen yang sesuai dengan query :: Simpan CSV
Selvie Fitria Pinandita; Pembimbing: Wachyu Sulistiadi; Penguji: Adang Bachtiar, Dumilah Ayuningtyas, Evy Febrina Nurpeni, Cholid Yamani
Abstrak:
Latar belakang : Ketidaktercapaian target kunjungan pasien rawat jalan di RSIA Kenari Graha Medika selama 3 tahun terakhir menunjukkan adanya masalah yang perlu segera diatasi. Tidak tercapainya target pasien lama selama periode tersebut mengindikasikan rendahnya minat pasien untuk kembali (repurchase intention). Komunikasi antara dokter dan pasien di unit rawat jalan RSIA Kenari Graha Medika menjadi perhatian karena beberapa kali mendapatkan komplain pasien. Tujuan : untuk mengetahui hubungan keterampilan komunikasi dokter dengan repurchase intention pasien rawat jalan di RSIA Kenari Graha Medika. Metode : Desain penelitian cross sectional dengan jumlah sampel sebesar 152 sampel. Variabel yang diteliti adalah keterampilan komunikasi dokter dihubungkan dengan repurchase intention yang dimediasi oleh variabel customer satisfaction. Analisis data dilakukan dengan analisis univariat (deskriptif) dan multivariat dengan SEM PLS. Hasil : Dari analisis data didapatkan seluruh konstruk dinyatakan valid dan reliabel berdasarkan hasil perhitungan loading factor, AVE dan corbach alpha. Uji hipotesis menunjukkan semua variabel diterima. Kesimpulan : Keterampilan komunikasi dokter berhubungan positif dan signifikan terhadap repurchase intention melalui kepuasan pasien, semakin tinggi keterampilan komunikasi dokter maka semakin tinggi juga repurchase intention. Berdasarkan temuan bahwa keterampilan komunikasi dokter berhubungan signifikan dengan kepuasan pasien dan repurchase intention, penting untuk terus melatih dokter dalam keterampilan komunikasi yang efektif.
Background: The failure to achieve the target for outpatient visits at RSIA Kenari Graha Medika over the last 3 years indicates a problem that needs to be addressed immediately. Not achieving the old patient target during this period indicates the patient's low interest in returning (repurchase intention). Communication between doctors and patients in the RSIA Kenari Graha Medika outpatient unit has become a concern because several times patient complaints have been received. Objective: to determine the relationship between doctors' communication skills and repurchase intention of outpatients at RSIA Kenari Graha Medika. Method: Cross sectional research design with a sample size of 152 samples. The variable studied is the doctor's communication skills which are associated with repurchase intention which is mediated by the customer satisfaction variable. Data analysis was carried out using univariate (descriptive) and multivariate analysis with SEM PLS. Results: From data analysis, it was found that all constructs were declared valid and reliable based on the results of loading factor, AVE and Corbach alpha calculations. Hypothesis testing shows all variables are accepted. Conclusion: Doctors' communication skills are positively and significantly related to repurchase intention through patient satisfaction. The higher the doctor's communication skills, the higher the repurchase intention. Based on the finding that physician communication skills are significantly related to patient satisfaction and repurchase intention, it is important to continue training physicians in effective communication skills.
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Background: The failure to achieve the target for outpatient visits at RSIA Kenari Graha Medika over the last 3 years indicates a problem that needs to be addressed immediately. Not achieving the old patient target during this period indicates the patient's low interest in returning (repurchase intention). Communication between doctors and patients in the RSIA Kenari Graha Medika outpatient unit has become a concern because several times patient complaints have been received. Objective: to determine the relationship between doctors' communication skills and repurchase intention of outpatients at RSIA Kenari Graha Medika. Method: Cross sectional research design with a sample size of 152 samples. The variable studied is the doctor's communication skills which are associated with repurchase intention which is mediated by the customer satisfaction variable. Data analysis was carried out using univariate (descriptive) and multivariate analysis with SEM PLS. Results: From data analysis, it was found that all constructs were declared valid and reliable based on the results of loading factor, AVE and Corbach alpha calculations. Hypothesis testing shows all variables are accepted. Conclusion: Doctors' communication skills are positively and significantly related to repurchase intention through patient satisfaction. The higher the doctor's communication skills, the higher the repurchase intention. Based on the finding that physician communication skills are significantly related to patient satisfaction and repurchase intention, it is important to continue training physicians in effective communication skills.
B-2487
Depok : FKM UI, 2024
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Maryam Afifah; Pembimbing: Atik Nurwahyuni; Penguji: Prastuti Soewondo, Wachyu Sulistiadi, Evy Febrina Nurpeni, Martha L. Siahaan
Abstrak:
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Rumah sakit memerlukan tata kelola yang baik sebagai instansi mandiri yang bergerak di bidang layanan kesehatan. Tata kelola dalam layanan kesehatan tersebut diturunkan bentuk tata kelola klinis yang dirumuskan dalam Clinical Pathway. Clinical Pathway merupakan alur klinis yang mengatur standar pelayanan kesehatan yang diberikan oleh beragam tenaga ahli kesehatan. Kepatuhan terhadap Clinical Pathway juga menjadi tolak ukur mutu rumah sakit yang menjadi salah satu dari 13 indikator mutu nasional. Kepatuhan terhadap Clinical Pathway di RSIA Kenari Graha Medika masih dibawah standar nasional, untuk itu dilakukan analisis terkait gambaran implementasi dan kepatuhan terhadap Clinical Pathway demam dengue di RSIA Kenari Graha Medika. Penelitian ini merupakan penelitian kualitatif dengan melakukan wawancara terhadap 10 informan dan pengambilan data tagihan pasien rawat inap sebagai data sekunder. Data kemudian dilakukan validasi dengan triangulasi data. Hasil peneltian didapatkan kurangnya diskusi tim, sosialisasi, pelatihan dan pendampingan pada proses implementasi Clinical Pathway membuat pengetahuan terkait Clinical Pathway rendah sehingga variasi penggunaan obat dan jumlah pemeriksaan juga masih sering terjadi. Hal ini menjadi salah satu penyebab selisih tarif rumah sakit dengan tarif inacbg. Penelitian ini diharapkan menjadi bahan pertimbangan untuk dilakukan perbaikan sistem pada implementasi Clinical Pathway di RSIA Kenari Graha Medika.
Hospitals require good clinical governance as independent institutions operating of healthcare services. Clinical Governance is manifested in the form of Clinical Pathways, which regulate the standards of healthcare provided by various healthcare professionals. Compliance with Clinical Pathways is also a benchmark for the quality of hospitals, which is one of the 13 national quality indicators. Compliance with Clinical Pathways at RSIA Kenari Graha Medika is below national standards. Therefore, an analysis was conducted regarding the implementation and compliance with the dengue fever Clinical Pathway at RSIA Kenari Graha Medika. This qualitative study involved interviews with 10 informants and the collection of inpatient billing data as secondary data. The data was then validated through data triangulation. The research found that a lack of discussion, socialization, training, and mentoring in the implementation process of Clinical Pathway results in low knowledge related to Clinical Pathway, leading to frequent variations in drug usage and the number of examinations. This is one of the reasons for the discrepancy in hospital rates compared to inacbg rates. This study is expected to be a consideration for improving the system in the implementation of Clinical Pathway at RSIA Kenari Graha Medika.
B-2476
Depok : FKM UI, 2024
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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Endivia Rizki Maghfiroh; Pembimbing: Puput Oktamianti; Penguji: Adang Bachtiar, Vetty Yulianty Permanasari, Evy Febrina Nurpeni, Ari Dwi Aryani
Abstrak:
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Latar belakang. Jumlah Rujukan FKTP ke RSIA Kenari Graha Medika pasien BPJS Kesehatan masih mendapat proporsi kecil dibandingkan dengan rujukan ke FKRTL lain di wilayahnya. Kunjungan poli rawat jalan RSIA Kenari Graha Medika juga belum mencapai target kunjungan pertahun yaitu sebesar 46.080 kunjungan pasien poli rawat jalan dalam satu tahun. Guna meningkatkan kinerja rawat jalan, RSIA Kenari Graha Medika telah menjalin jejaring kerjasama dengan 84 FKTP di wilayah Kabupaten Bogor, namun belum diketahui ada tidaknya hubungan kepuasan kemitraan dengan WOMI. Metode. Desain penelitian cross sectional dengan jumlah sampel 70 sampel dari popuasi semua FKTP yang menjalin kemitraan dengan RSIA Kenari Graha Medika. Enam variabel yang diteliti adalah 5 variabel framework Lui & Ngo, 2005 (yaitu asset specificity dan partner reputation, actions acquiescence, actions simplicity, dan actions reciprocity) dan 1 variabel Komitmen Pelayanan Rujuk Balik (PRB) kemudian dihubungkan dengan keminatan FKTP dalam memberikan rekomendasi (WOMI (Word of Mouth Intentions)) pada pasien. Analisis data dilakukan dengan analisis univariat (deskriptif) dan multivariat dengan SEM PLS. Hasil. Dari analisais data didapatkan seluruh konstruk dinyatakan valid dan reliabel berdasarkan hasil perhitungan loading factor, AVE dan cornbach alpha. Uji hipotesis menunjukkan 3 variabel diterima yakni Action Acquiescence, Action Reciprocity, serta Action Simplicity, sedangkan 3 variabel lainnya ditolak yaitu, asset specificity, partner reputation, dan Komitmen PRB RS. Kesimpulan. Semakin tinggi dari Action Acquiescence, Action Reciprocity, dan Action Simplicity akan semakin tinggi pula WOMI FKTP yang bermitra dengan RSIA Kenari Graha Medika. Sedangkan tinggi rendahnya asset specificity, partner reputation, Komitmen PRB RS tidak berpengaruh pada WOMI.
Background. The number of First Level Health Facilities’s referrals to RSIA Kenari Graha Medika for BPJS Health patients still receives a small proportion compared to referrals to other First Level Health Facilities in the region. RSIA Kenari Graha Medika outpatient clinic visits have also not reached the annual visit target of 46,080 outpatient clinic patient visits in one year. In order to improve outpatient performance, RSIA Kenari Graha Medika has established a collaborative network with 84 First Level Health Facilities in the Bogor Regency area, but it is not yet known whether there is a relationship of satisfaction with WOMI. Method. Cross sectional research design with a sample size of 70 samples from the population of all First Level Health Facilities that have a partnership with RSIA Kenari Graha Medika. The six variables studied were 5 Lui & Ngo, 2005 framework variables (namely asset specificity and partner reputation, actions acquiescence, actions simplicity, and actions reciprocity) and 1 variable Reciprocity Service Commitment (PRB commitment) which was then linked to First Level Health Facilities’s interest in providing recommendations (WOMI (Word of Mouth Intentions)) in patients. Data analysis was carried out using univariate (descriptive) and multivariate analysis with SEM PLS. Results. From data analysis, it was found that all constructs were declared valid and reliable based on the results of loading factor, AVE and Cornbach alpha calculations. Hypothesis testing showed that 3 variables were accepted, namely Action Acquiescence, Action Reciprocity, and Action Simplicity, while 3 other variables were rejected. Conclusion. The higher the Action Acquiescence, Action Reciprocity, and Action Simplicity, the higher the First Level Health Facilities WOMI in partnership with RSIA Kenari Graha Medika. Meanwhile, high or low asset specificity, partner reputation, RS PRB Commitment have no effect on WOMI.
B-2434
Depok : FKM-UI, 2024
S2 - Tesis Pusat Informasi Kesehatan Masyarakat
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