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Upaya peningkatan mutu pelayanan ditetapkan dalam Undang-Undang No 44 tahun 2009 tentang akreditasi. Tahun 2013, Joint Commision Internasional (JCI) akan melakukan penilaian akreditasi secara internasional terhadap RSUP Fatmawati terutama mutu pelayanan patient safety. Sehingga perlu diadakan pelatihan basic life support sebagai salah satu syarat pemenuhan penilaian tersebut. Dimulai tahun 2012 terhadap para pegawai non medis, sehingga perlu dievaluasi kegiatan pelatihan tersebut.
Tujuan dari penelitian ini untuk mengetahui pengaruh langsung dan tidak langsung antara ketepatan metode pelatihan, kualitas materi pelatihan,kualitas instruktur pelatihan terhadap retensi materi pelatihan dan kompetensi pegawai non medis dalam melakukan bantuan hidup dasar / basic life support pascapelatihan Basic Life Support di RSUP Fatmawati tahun 2012. Metode penelitian ini menggunakan statistik analisis "Structural Equation Model (SEM) Partial Least Square (PLS)". Sampel sebanyak 100 responden pegawai non medis yang telah mengikuti pelatihan.
Hasil analisis menunjukkan terdapat pengaruh Pengaruh Ketepatan Metode, Kualitas Materi, Kualitas Instruktur Pelatihan Terhadap Retensi Materi Pelatihan dan Kompetensi Pegawai Non Medis dengan derajat kepercayaan 95 %, kecuali variabel kualitas instruktur pelatihan terhadap kompetensi pegawai, memiliki tingkat kepercayaan mendekati 70 %.
Rekomendasi hasil penelitian lebih lanjut diarahkan kepada Direksi RSUP Fatmawati, Bagian Pendidikan dan Penelitian dan Bagian Sumber Daya Manusia.
Efforts to improve the healthcare quality is stated in the State Law No. 44 year 2009 concerning accreditation. In 2013, the Fatmawati hospital will be assessed by Joint Commission International (JCI) using international accreditation standard especially regarding patient safety quality. So it is necessary to conduct the basic life support training as a one of condition to fulfill the assessment. This training had been conducted from 2012 and implemented to the non-medical personnel, so the training needs to be evaluated.
The purpose of this study is to determine the direct and indirect influence between the precision of the method of training, training materials quality, training instructor quality on the retention of the training material and non-medical personnel competence in performing basic life support training in Fatmawati general hospital Basic Life Support year 2012. This study uses statistic methods of analysis "Structural Equation Model (SEM) Partial Least Square (PLS)". Using Sample from 100 non-medical personnel respondents who have been trained with the basic life support training.
The results show there are significant effect of Method precision, Material Quality, Materials Quality, Training Instructor Quality towards Training Material Retention Quality and Competency of the Non-Medical personnel with 95% confidence level, except for the training instructors quality variable to employee competence, have approached the 70% confidence level.
Further research recommendations are directed to the Fatmawati General Hospital Board of Directors, Education and Research Department and the Human Resources Department.
Penelitian ini membahas hubungan antara kualitas layanan, kepuasan, dan loyalitas pasien. Penelitian ini adalah penelitian kuantitatif dengan desain studi cross-sectional. Responden berjumlah 96 orang dan merupakan pasien yang harus melakukan kunjungan ulang. Hasil analisis statistik menunjukkan tidak terdapat hubungan antara penilaian kualitas layanan dengan karakteristik pasien (p-value > 0,05). Tidak terdapat hubungan antara kepuasan dengan karakteristik pasien (pvalue > 0,05). Tidak terdapat hubungan antara loyalitas pasien dengan karakteristik pasien (p-value > 0,05). Terdapat hubungan antara kualitas layanan dengan kepuasan pasien (p-value = 0,000).Terdapat hubungan antara kepuasan dengan loyalitas pasien (p-value = 0,0002). Terdapat hubungan antara kualitas layanan dengan loyalitas pasien (p-value = 0,037). Kembalinya pasien dapat dikarenakan kepercayaan terhadap dokter. Tidak kembalinya pasien dapat dikarenakan pasien kecewa pada pelayanan atau beralih ke sarana pelayanan lain. Kata kunci: karakteristik, kualitas, kepuasan, loyalitas
This research discussed the relationship of service quality, satisfaction, and patient loyalty. This was a quantitative research with cross-sectional design of study. Data was acquired from 96 respondents who were required to do control by physician. Statistical findings demonstrated that there was no difference of satisfaction service quality with patient’s characteristics (p-value > 0,05). There was no difference of satisfaction with patient’s characteristics (p-value > 0,05). There was no difference of patient loyalty with patient’s characteristics (p-value > 0,05). There was relationship between each dimension of service quality with patient’s (p-value > 0.000). There was relationship between of satisfaction with patient loyalty (p-value > 0.0002). There was relationship between service quality with patient loyalty (p-value > 0.037). Actual return behavior could be influenced by the patient’s trust to physician. Unreturned behavior of patient due to disappointment ni service quality or switch to another service of facility Key words: characteristic, quality, satisfaction, loyalty
A conducive working environment affects the quality of working life and can form qualityhuman resources and support the improvement of service quality. The purpose of thisstudy is to analyze the relationship of quality of work life to employee performance inRSUD Ogan Ilir District. This research is a quantitative research with cross sectionaldesign on 315 employees both civil servants and freelancer. The analyzes were univariate,bivariate with chi square and multivariate statistic test with multiple logistic regressionof predictive determinant model.The result of the study shows that the quality of working life is still lacking, especiallythe pride of the hospital, the involvement participation of employees and the facilitiesobtained. Similarly, employee performance, of 315 there are 164 employees 51.1 withless performance. The result of the statistic test shows that the involvement participationof employees and facilities obtained has a significant relationship to the performance ofemployees. Further analysis found 3 components that affect employee performance is theinvolvement participation of employees, facilities obtained and safety of the workenvironment. The most dominant component is the facility obtained with an OR of 2.670.From the research, it is hoped that the RSUD of Ogan Ilir Regency can form a team ofemployees representing all fields, improve the system of maintaining hospital facilities,provide training and seminars, budgeting specifically for improvement of safety systemby adding personal protective equipment, forming a special team that pay attention andsupervise the safety and health of employees who are covered by SPI Internal ControlUnit and reactivate the hospital 39 s SPI.
The purpose of this study to find out influence of leadership (pursuant tofunction taker of decision, supervisor function, function of actuating andmotivator function) and compensation (pursuant to wage and salary, incentive,facility and subsidy) to officer performance of Public Health Service Sub-Province of Lebong Provinsi Bengkulu at 2014. This research use quantitativemethod with sectional cross desain. Sample in this study all are of the employeesin health lebong 90 person. Sampling taken by using method of random sampling(sampling probability).The most Influence factor to officer performance of Public Health ServiceSub-Province of Lebong is compensation pursuant to wage and salary (Beta=0,533). Result of research that performance officer of Public Health Service Sub-Province of Lebong Provinsi Bengkulu at 2014 have performance with goodcategory. Keyword : Leadership, Compensation, Performance